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Bill for 600 ran up our fault but no help from orange


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Almost without exception, mobile networks are fairly inflexible when the consumers make a mistake. At least you did make the calls - the amount they chargew is always a minimum ONLY, it can always be higher - and when you think about it, all it takes if a few Premium SMS texts and you're off and running with high charges to have no hope of controlling. Or if you're phone is stolen, again until you arrange blocking, you are responsible for all costs even though you never made any calls.


Past custom is never of any interest to them - they have a problem they need resolved, and if you fit in with their proposals, you have a chance to redeem yourself, but if you cannot, you'll be dumped, They do not negotiate, as their computer provides the calculations that will be accepted, and if you're late with that they'll end the arrangement and it's off to the DCA.


The only solution for the future is NOT to have a phone contract. PAYG (Like ASDA Mobile) keep your outgoings limited to the credit you have left on your account.

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You can avoid this by porting you number to a different network (from Orange to, say ASDA who will restart your number on their service using the Vodafone network. Just be sure your handset is (or can be) unlocked to allow use of another network. Saves a lot of hassle, and cuts the cord cleanly!

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