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    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Birmingham Midshires


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Hi all,

 

I took out a mortgage with BM back in 2000 - arranged through a broker. The most important point of the mortgage was that I wanted portability, so I didn't incur huge redemption penalties when I came to move.

 

So, 6 months short of the three years I was "tied" in to the mortgage, due to unemployment, I had to sell the flat - but in the meantime had been offered another job out of London, and wanted to buy a house up there.

 

When I came to let the mortgage company know that I wanted to port the mortgage, they then proceed to tell me I had been missold the product... and I get walloped with the redemption penalties... all £12,000+++ of it.

 

I made a complaint to the FOS, who although they upheld my complaint, did absolutely nothing about it (talk about a waste of an organisation...). Nor did they give me any advice about how I could go about getting my money back. Talk about "being in bed"....

 

Anyway, 9 years on, this site, that money... Any advice would be welcome.

 

Thanks,

 

Starlite

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Year 2000 mortgage taken out.Wanted portability good idea.Just before you sold the house,job offer came so let mortgage company know you wanted to port the mortgage.BM told you you had been missold the mortgage and get walloped with 12k ERC.FOS upholds complaint,does nothing about it.Heard some things on here but this is another sad tale of the mortgage markets and the weakness as it sounds of the FOS.After the decision did you get any legal advice.Just bumping it really to hopefully get one of the wise ones or some legal bod to comment.Hope you get somewhere Tawnyowl

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I think your claim is against the broker here as they had all the facts to hand when recommending the mortgage. Do you know if they're still in business?

 

If they are, I would write alledging mis-selling and mention that the FOS have already ruled in your favour. That should get them reasonably agitated. Although mortgages only came under FSA control in October 2004, if the broker is still trading they will want to keep on the right side of the FSA so a letter to them may be in order too.

 

It seems patently wrong that if you had explicitly requested portability you should not have been sold a product that wasn't portable. I'm not certain that BM can simply ignore this either, but the most direct route is via the broker.

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