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vicbebbo

Natwest bank charges im sooooo confused

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Hi i sent a letter to my bank (the natwest) requesting my bank charges back today i have recieved a letter from them stating that they acknowledge receipt of my complaint but basically are going to do nothing as they think that the charges are fair also they state that they have registered and stored my complaint and will deal with it when their key legal issues have been resolved (what ever that means) it also says that if i take it to court they will apply for an order to stay the action until resolution of the banks proceedings with the OFT they also state that they have asked the courts not to hear any more cases untill this happens. I am now really confused as to what to do next as i dont want the bank to think that they have won and that i am going to leave it has anyone else recieved a similar letter or does anyone have advice on what i should do now :-?:-?:-?

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Hi

 

I have moved your thread to the correct forum:) Where you will receive more advice.


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Hi i sent a letter to my bank (the natwest) requesting my bank charges back today i have recieved a letter from them stating that they acknowledge receipt of my complaint but basically are going to do nothing as they think that the charges are fair also they state that they have registered and stored my complaint and will deal with it when their key legal issues have been resolved (what ever that means) it also says that if i take it to court they will apply for an order to stay the action until resolution of the banks proceedings with the OFT they also state that they have asked the courts not to hear any more cases untill this happens. I am now really confused as to what to do next as i dont want the bank to think that they have won and that i am going to leave it has anyone else recieved a similar letter or does anyone have advice on what i should do now :-?:-?:-?

 

Easy peasy really, they have acknowledged your complaint and have to resolve it on the conclusion of the OFT test case. To clarify under the FSA waiver:

 

"(13) the firm must ensure that relevant charges complaints that are not progressed as a result of this direction (or the previous directions) are dealt with effectively and swiftly once the outcome of the test case is known (or this direction otherwise ceases to have effect) and must liaise closely with the FSA in order to achieve this. This includes making preparations for dealing with relevant charges complaints when this direction ends and updating those preparations as the outcome of the test case becomes clearer;"


.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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i dont mean to sound really stupid but when it comes to matters like this i probably am lol is it best to wait untill the outcome or go straight to a county court now and then wait

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i dont mean to sound really stupid but when it comes to matters like this i probably am lol is it best to wait untill the outcome or go straight to a county court now and then wait

All claims will be stayed at county court so the decision is really yours to make. My own personal opinion is that it is unnecessary.


.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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ok thanks i will just leave it thanks very much

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