Jump to content
  • Tweets

  • Posts

    • Correcting a prior post. Oliver at least got fed every day didn't he. Tories will see the kids go without food for a week or two wont they.      
    • It was because the last day fell on a weekend so they had until the end of yesterday to reply. No reply and I have Requested Judgement this morning, I have requested full payment by the 3rd November. I think a week to for the to resolve is reasonable. I don't hold much hope of them even responding to that so feel it will need to be taken further.   What is my next step if I don't receive the full refund by 3rd November?
    • I did see that but I haven't seen any announcement.
    • Dodo is just a scapegoat - and well rewarded at that.   So here we are about 8 weeks and approaching 2 months from: (during which failing to even collect 250 spit samples a day  @£500M)   BBC Breakfast - Matt Hancock on coronavirus testing (03Sept20).mp4
    • Good morning,   Thanks for the reply.  This gym involves Legacy Leisure, the gym I use is Rutland Sports Park, though my account is linked to Friesland Sports Centre as that’s where I initially signed up (they have 5 different sites all working as one in this area).  It was a council owned and run gym before they brought in this third party to do it for them (and reduced the quality, but that’s a story for another day).   As suggested I have cancelled the direct debit.  I received another email last night telling me that they would freeze my account for a further 6 months for an ‘admin fee’ of £5 per month.  I will be telling them that’s not good enough.   Apparently I owe them £25 for an admin error on their behalf from about a year or so ago (they mentioned this at the time but said they would look in to it, and never mentioned it again).  I’m happy to pay what I owe outside of this £26 28-days notice fee.   So: what should I do next?   Thanks again,   Sam
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Argos Sofa

Please note that this topic has not had any new posts for the last 4070 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I'll start, in May, I ordered and paid for a leather sofa and recliner chair, fine, they were delivered on the 1st april.


Fine great, they looked nice and fitted in well, with my living room, then we started to notice on the recliner, that the seat leather was starting to crease and become saggy, then we noticed little marks on one arm of the chair, so we called them and they said that they would send someone out to have a look. The guy came out and said that the seat hadn't been pulled tight enough when it was made, and that the marks were a defect. So he took photo's and sent them back to Argos and he told us that they would either send him an arm and get him to reapair the seat and the arm or that they would replace it. Ok fine. Last week I had a call from argos saying that they could not repair the arm, because they could not get the bits to repair it and that they could not replace it because they no longer stocked that model. I was told to wait untill the new cat came out and to chose another one, I asked the operative, will you have any the same price that I paid for the orginal suite as I was told that they would replace the whole lot because it was bought as a suite. The op told me, that they may well be cheaper, so ok today I go online and look only to find that the prices they are charging for leather suites have gone up considerably, I paid £480 for my suite and to get one simalilar it will now cost nearly £700. So hubby spoke to another op today who said that they couldn't get the materials to repair it(hubby came back with, what have you run out of cows). He was told that I would have to pay the extra, or we could have a refund and they would collect it. Now the problem with this is, it will take 3 days for the refund to hit my bank account, after they have picked it up and it can take anything up 6 weeks for delivery of another suite.


Now if I accepted a refund would I be able to hit them for compensation for having to go with out a suite? if so how much a day? or can I make them deal on the other suite? if so how would I word it to them?


Link to post
Share on other sites

Thanks for the bump OA.


I have spoken to consumer direct(trading standards for South east).


They say that Argos have broken the contract that I made with them when I bought the suite, as it is not of reasonable standard and of the quality that it should be. They say that I should goto the store and speak to the manager of the store where it it was bought from.They told me to take photos of the damage with us and also to tell them that the person that they sent out to have a look, also said that the chair was defective. They said that we could goto the small claims court for any money that we had to spend out while waiting for a new suite, to arrive if Argos don't deal and we get a refund and buy one from some where else. Hubby called Argos and spoke to a manager or sup 2 days ago and they would not deal, all they would do is knock £75 off the cost of the replacement suite, so I would still have to lay out £138, to get something of a similar standard, now as i view it, this is not our fault, even their own people are saying it is of a sub standard, so they should replace it with a like for like product, now because they don't stock the same suite is not my fault, so they should replace it with the eqivalent one, and stand the cost of £138 and then go and get it back from the manufacturer, that made this suite.


So we are going into the store tomorrow to se the manager and we will see what happens, now trading standards said if going in dosen't work send the manager a letter stating what we want and giving them 7 days to get it sorted before we issue a small claims sumons. But we also email Sarah Weller, the managing director of Argos, if we get no joy.


Link to post
Share on other sites

We went to see the manager of tthe local store where we placed the order. She could understand what we were saying and if she had the power she would take this sofa away and replace it with a new one at no extra cost, but as she said her hands are tied by head office. She asked if if we could match the colour with another sofa, but the problem we have is that the sofa may be the same colour but it is not the same design, ours has rounded arms and the one of a similar cost has squared arms, so it will not match in design.


Hubby and me are the same thought that we will have to email Sarah Wellar, to get this sorted, which we are in the throws of doing, we will give her 7 days to sort it, other wise we will take further steps. the staff at our local store could understand what we were saying and could not undstand head office.


Link to post
Share on other sites

After getting nowhere with Argos customer service I finally e-mailed Sara Weller (Argos MD). I sent the e-mail at 13.54, at 13.58 I received a reply from her PA apologizing that Sara wasn't in the office at the moment, but that they would pass the problem to their Executive Customer Resolutions Team. At 14.35 I was phoned by the head of the above team saying that she agreed with our position completely and that she would be calling us back on Monday to arrange a delivery time for Tuesday.


Argos Managing Director Sara Weller - sara.weller@argos.co.uk

If what we say helps you, then please tip the scales.:cool:

Link to post
Share on other sites
  • 4 weeks later...

It took a little while to get the sofa, because of the sofa being in a different warhouse, to where the chair was, so we emailed Sara Wellers pa agin and acyually got him on the phone this time, saying that he was arranging for the chair to be transfered to where the sofa was and would we accept del on wed of this week, said ok, no probelm, then had him on the phone saying that due to the bank holiday, could they deliver it on thursday and that he could give me a 2hr time slot, sure fine, no problems with that. Early on thursday morning got a call, sying that they would be here at 12 to pick the old one up and drop the new one, fine, then another call saying that they were stuck in traffic, OK, not there fault once again. They arrived in a transit van, with no argos symbol on the side, fine ok, I then find out from the guys that they have driven from Sittingbourne to Broadstairs, just to deliver this suite. And that it was done on a MDR(Managing Directors Request). And that they were to do everything possible, to please the customer(Me), they stayed, where as normally you are left to put bits together not this time, they fitted the recliner chair together for me and put the feet on, both the chair and the sofa. That afternoon, we emailed back Sara's pa, to thank him for getting this sorted out for us. The sofa looks better than it does in the picture in the cat.


But we now have our sofa, thanks to Raye and Sara.:D


Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...