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Annoying Twit

Here we go: Faulty Guitar Effects Unit

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Here we go. My Behringer X-Vamp guitar effects pedal has failed. I know there are some guitarists out there, and I have to defend myself by saying that I wouldn't have bought one back then if I knew what I know now.


I bought the pedal .... wait for it .... 13 months ago!!!!


The problem is that the unit fires up and lights work etc., except that it makes no sound. I've found several instances of this happening online. Some people have reported that soft-resetting the unit fixes the problem. But in my case, it doesn't.


I've checked that the online retailer still exists, and they do. I haven't yet informed them of the probem. So I don't want to name them yet as it would be unfair to raise "issues" in public before I know what their response would be.


I'm thinking of sending them this email:


Dear XXXX,


In June, 2008, I purchased a Behringer X-Vamp from you, which I received in late June after a delay due to the unit needing to be ordered.


The unit has developed a fault. It starts up normally, and the display panel and all LEDs show as per normal. However, the unit makes no sound other than a hum. After investigating online, I found that this is a common problem with this unit, indicating a design fault.


Could you please tell me how you wish to address this problem?


I enclose below the order confirmation and delivery confirmation emails I received from you.


Emails/letters quoting SOGA would then proceed if (when?) I get a first refusal or no reply.


I'm not sure what I would do if they asked me to provide evidence that the fault was present at the time of manufacture. The unit cost £50 new.


can anyone think of something less pretentious than "Could you please tell me how you wish to address this problem?"


It's a bit of a pain as in a very MSE way I budget money for this sort of purchase, and I was hoping to buy a much better unit later on in the year. I can use demo versions of software, but would prefer to have even a cheap standalone unit.

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Oh dear, I have lived up to my username. I phoned up the retailer. They cheerfully informed me that Behringer do a 2 year warranty, so I should just send it back to them (the retailer) by recorded delivery, and everything should be fine.

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And looking for problms where none exist! Hope the new one makes it t past its birthday!

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