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    • https://www.consumeractiongroup.co.uk/topic/408156-cabotnolans-spc-claim-old-next-cat-debtclaim-dismissed/page/4/#comments https://www.consumeractiongroup.co.uk/topic/404240-arrowshoos-spc-old-newday-aqua-credit-card-debt-claim-dismissed-no-dn/page/4/#comments default notice win  https://www.consumeractiongroup.co.uk/topic/407490-meiii-cabotnolans-spc-claim-old-yorkshire-bank-loan-2nd-claim-dismissed/  
    • It follows a public backlash after stores were told they could not sell items such as clothes. View the full article
    • With regard to your question on post 207 if you bring in the points that I made on the validity of the contract they are supposed to have with Peel holdings then mention that there are already doubts about the validity of the contracts that are being used by the PPCs and the OPS is a classic example. Once you are on there you should then try and get your other point in after that.   if it is in connection with the extra charge of £60 remind the Judge that the charge has been defined by many Court across England that the charge is an abuse of process which was covered in PE v Beavis at point 198    " The charge has to be and is set at a level which enables managers to recover the costs of operating the scheme"  IE the £100 charge covers all their expenses so nothing should be added.   as their WS claims an extra £60 that could be judged as perjurious since it is an additional sum that should be known by VCS and the author of the WS as a double recovery. Especially as they have already lost in Court for the same reason.   Another cause to prove that they do not comply with their Code of Conduct. file:///C:/Users/User/Downloads/CamScanner%2008-05-2020%2016.34.59.pdf  Byelaws are statutory not arbitrary as their WS said on no .42 .   Best of Luck.   The above URL does not work but this one does http://forums.National Consumer Service.com/index.php?showtopic=133001    [20.1 is where  VCS  lost then 20.2 where they appealed and lost again . But read the whole thread as it may help you in other ways too.
    • Sian Williams from Indonesia takes us through her week during the coronavirus pandemic. View the full article
    • stop doing nolans job for them... there are numerous threads here in the same forum yours is in     no DN info to follow   dx    
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Mobiles4Free aka IBITStore


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Hi

 

I Received a Call from a company named Mobiles4Free last month selling me a contract;

I agreed and went ahead with it on the 3 Network,

I called up the very same day and requested cancellation, Which was end of story for me.

 

I checked my Bank statements today and noticed a payment for 29 pounds taken out of my account alongside it stating IBITStore.co.uk, I thought some one been using my card as the company certainly didn't ring any bells and i didn't purchase anything from them. I went on their website and obtained contact info and called them.

I raised concerns regarding the charges; and demanded a refund. The agent said she can't refund the charge as its a processing fee, I kicked up a fuss as I canceled it the very same day and never received a handset or anything from them; so why the charge she kept going around in circles that its a charge i agreed to and is not refundable, which certainly i wasn't told about; which she was adamant that i was and that its part of the script.

I have been on the phone with them for about 42-43 mins; even having spoken to a manager, they then turned around and told me that i had failed my credit check; so it can not be refunded; which is a lie as i canceled it on the very same day; plus the sales agent prior who transacted it told me it had gone through successfully and that i had passed all checks.

 

When i questioned him regarding that he said there must be some sort of confusing funnily enough.

I asked them who their Ombudsman was and he didn't know; so i simplified it for him saying whom their company was regulated by and he said by my boss Lol, i explained what an Ombudsman was and he said he couldn't tell me due to DPA; I explained again that it was a customers right to know that piece of information, its not a data protection issue. He started saying look madam your wasting my time and il call you on Monday and get the call listened into, which they said they will charge me 15 pounds; which i refused and said im not paying a penny, i consistently asked who they were regulated by and he kept blanking the question till i asked him to go and find out, he returned and said ofcom.

 

What should I do?

Who should i write to as they are refusing point blank to refund the payment; i want a refund for the call charges as it was an 08700 number a premium rated, call was 42-43 minutes long as well.

 

Please Advise, Would be much appreciated.

 

Any help with the letter or a letter template would be handy.

 

Thank You

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This lot sound really dodgy... tread carefully. Find them in here: WebCheck Information page and send a letter to their registered address recorded delivery (modify this one http://www.consumerforums.com/resources/templates-library/48-bank-templates/111--letter-preliminary-approach-for-repayment )

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

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One way to find info on a website is to do a "whois" search Whois lookup and Domain name search

 

Whois Record

Domain name:

ibitstore.co.uk

Registrant:

Addendum Ltd

Registrant type:

UK Limited Company, (Company number: 6021727)

Registrant's address:

Mulberry House

583 Fulham Road

Fulham

London

SW6 5UA

United Kingdom

 

Write and send an email to mailto:complaints@ibitstore.com

 

If they don't refund it, I believe a court action for this low an amount would be £30 (or £25 https://www.moneyclaim.gov.uk/csmco2/index.jsp )but you would also reclaim this. Claiming costs is a matter of debate by a small claim, but you could include it in your claim paperwork (pretty sure they'll settle out of court anyway... you just need to be prepaired to take it that far).

 

Good luck

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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Letter something like this :-

 

Your postal address line 1

Your postal address line 2

Your postal address line 3

Your postal address line 4

Your postcode

Your telephone numbers

 

 

 

Retailer's name

Retailer's address line 1

Retailer's address line 2

Retailer's address line 3

Retailer's address line 4

Retailer's postcode

 

 

Dear Sir/Madam,

Final Notice before Legal Action

I enclose a copy of the letter I wrote to you on insert date of letter (s).

I have given you a reasonable opportunity to resolve my complaint. You have failed to do so.

I have now been left with no alternative but to seek legal redress through the courts. Unless this matter is satisfactorily resolved within the next 14 days I will instigate legal proceedings without further notice. The cost of this action will be added to my claim.

Yours faithfully

 

Insert your name

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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Letter something like this :-

 

Your postal address line 1

Your postal address line 2

Your postal address line 3

Your postal address line 4

Your postcode

Your telephone numbers

 

 

 

Retailer's name

Retailer's address line 1

Retailer's address line 2

Retailer's address line 3

Retailer's address line 4

Retailer's postcode

 

 

Dear Sir/Madam,

Final Notice before Legal Action

I enclose a copy of the letter I wrote to you on insert date of letter (s).

I have given you a reasonable opportunity to resolve my complaint. You have failed to do so.

I have now been left with no alternative but to seek legal redress through the courts. Unless this matter is satisfactorily resolved within the next 14 days I will instigate legal proceedings without further notice. The cost of this action will be added to my claim.

Yours faithfully

 

Insert your name

 

Thank You Very Much - You Have Been Really Really Helpful

Thank You Once again =D

 

:D

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  • 1 month later...

I also had a problem with ibitstore.co.uk when they didn't supply the goods I paid for and didn't refund the money. I have pursued them through money claim online and they did not even respond to the claim that the court sent them. The court ruled in my favour in the absence of any admission or defence from Addendum Ltd and I'm now waiting to see if they pay up or if I have to get a warrant served on them. My advice? avoid this company at all costs!

 

Good luck getting your money back I hope it is easier for you :)

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Welcome to CAG BLM! Hope you get this sorted :) I've often wondered if you can go with a camcorder and film the bailif... I think that'd make an interesting youtube vid :p

 

Any update Ms-Unknown?

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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  • 4 months later...

Hi F2T

 

I did successfully get my money back through the small claims courts online, you do have to pay for the court fee up front, but as long as you have records detailing that you have given them a chance to reply to your complaint and warning them that you will be processing a claim in the county courts then you should have no problem with getting your money. I just received a cheque in the post one day from some guy with no letter or explanation as to what it was for, but I knew the amount that I was due so I put 2 and 2 together...

 

To sum up send one more letter or email including the details of your complaint and tell them that if you do not receive a response within 14 days that you will be processing a claim through the county courts and then after the 14 days have elapsed process the claim.

 

Good luck...

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