Mobiles4Free aka IBITStore

[Ms-Unknown]

Hi

 

I Received a Call from a company named Mobiles4Free last month selling me a contract;

I agreed and went ahead with it on the 3 Network,

I called up the very same day and requested cancellation, Which was end of story for me.

 

I checked my Bank statements today and noticed a payment for 29 pounds taken out of my account alongside it stating IBITStore.co.uk, I thought some one been using my card as the company certainly didn't ring any bells and i didn't purchase anything from them. I went on their website and obtained contact info and called them.

I raised concerns regarding the charges; and demanded a refund. The agent said she can't refund the charge as its a processing fee, I kicked up a fuss as I canceled it the very same day and never received a handset or anything from them; so why the charge she kept going around in circles that its a charge i agreed to and is not refundable, which certainly i wasn't told about; which she was adamant that i was and that its part of the script.

I have been on the phone with them for about 42-43 mins; even having spoken to a manager, they then turned around and told me that i had failed my credit check; so it can not be refunded; which is a lie as i canceled it on the very same day; plus the sales agent prior who transacted it told me it had gone through successfully and that i had passed all checks.

 

When i questioned him regarding that he said there must be some sort of confusing funnily enough.

I asked them who their Ombudsman was and he didn't know; so i simplified it for him saying whom their company was regulated by and he said by my boss Lol, i explained what an Ombudsman was and he said he couldn't tell me due to DPA; I explained again that it was a customers right to know that piece of information, its not a data protection issue. He started saying look madam your wasting my time and il call you on Monday and get the call listened into, which they said they will charge me 15 pounds; which i refused and said im not paying a penny, i consistently asked who they were regulated by and he kept blanking the question till i asked him to go and find out, he returned and said ofcom.

 

What should I do?

Who should i write to as they are refusing point blank to refund the payment; i want a refund for the call charges as it was an 08700 number a premium rated, call was 42-43 minutes long as well.

 

Please Advise, Would be much appreciated.

 

Any help with the letter or a letter template would be handy.

 

Thank You

[locutus]

This lot sound really dodgy... tread carefully. Find them in here: WebCheck Information page and send a letter to their registered address recorded delivery (modify this one http://www.consumerforums.com/resources/templates-library/48-bank-templates/111--letter-preliminary-approach-for-repayment )

[Ms-Unknown]

Thank You For The Link But They Don't Seem To Be On The Company House Database

 

Their Website is iBitStore - iBitStore.com - iPod and iPod Accessory Retailer

 

:idea:

[locutus]

One way to find info on a website is to do a "whois" search Whois lookup and Domain name search

 

Whois Record

Domain name:

ibitstore.co.uk

Registrant:

Addendum Ltd

Registrant type:

UK Limited Company, (Company number: 6021727)

Registrant's address:

Mulberry House

583 Fulham Road

Fulham

London

SW6 5UA

United Kingdom

 

Write and send an email to mailto:[email protected]

 

If they don't refund it, I believe a court action for this low an amount would be £30 (or £25 https://www.moneyclaim.gov.uk/csmco2/index.jsp )but you would also reclaim this. Claiming costs is a matter of debate by a small claim, but you could include it in your claim paperwork (pretty sure they'll settle out of court anyway... you just need to be prepaired to take it that far).

 

Good luck

[Ms-Unknown]

Thank You Very Much, Ill Try Emailing Them and Demanding Call Charges As well,

 

Thank You - Your a Star

[Ms-Unknown]

Iv Emailed Them Several Times They're Not Responding.

Please Advise What Step I Should Take Next?

 

Thank You

[locutus]

Letter something like this :-

 

Your postal address line 1

Your postal address line 2

Your postal address line 3

Your postal address line 4

Your postcode

Your telephone numbers

 

 

 

Retailer's name

Retailer's address line 1

Retailer's address line 2

Retailer's address line 3

Retailer's address line 4

Retailer's postcode

 

 

Dear Sir/Madam,

Final Notice before Legal Action

I enclose a copy of the letter I wrote to you on insert date of letter (s).

I have given you a reasonable opportunity to resolve my complaint. You have failed to do so.

I have now been left with no alternative but to seek legal redress through the courts. Unless this matter is satisfactorily resolved within the next 14 days I will instigate legal proceedings without further notice. The cost of this action will be added to my claim.

Yours faithfully

 

Insert your name

[Ms-Unknown]

Letter something like this :-

 

Your postal address line 1

Your postal address line 2

Your postal address line 3

Your postal address line 4

Your postcode

Your telephone numbers

 

 

 

Retailer's name

Retailer's address line 1

Retailer's address line 2

Retailer's address line 3

Retailer's address line 4

Retailer's postcode

 

 

Dear Sir/Madam,

Final Notice before Legal Action

I enclose a copy of the letter I wrote to you on insert date of letter (s).

I have given you a reasonable opportunity to resolve my complaint. You have failed to do so.

I have now been left with no alternative but to seek legal redress through the courts. Unless this matter is satisfactorily resolved within the next 14 days I will instigate legal proceedings without further notice. The cost of this action will be added to my claim.

Yours faithfully

 

Insert your name

 

Thank You Very Much - You Have Been Really Really Helpful

Thank You Once again =D

 

[bruceleemonkey]

I also had a problem with ibitstore.co.uk when they didn't supply the goods I paid for and didn't refund the money. I have pursued them through money claim online and they did not even respond to the claim that the court sent them. The court ruled in my favour in the absence of any admission or defence from Addendum Ltd and I'm now waiting to see if they pay up or if I have to get a warrant served on them. My advice? avoid this company at all costs!

 

Good luck getting your money back I hope it is easier for you

[locutus]

Welcome to CAG BLM! Hope you get this sorted I've often wondered if you can go with a camcorder and film the bailif... I think that'd make an interesting youtube vid

 

Any update Ms-Unknown?

[f2ftech]

I would also be interested to know the outcome of the small claims court. I have recently gone the same route (also receiving no reply to several email, then the Court papers) and I am now awaiting the outcome.

[Ms-Unknown]

All I did was log it with by bank as a Fraud claim and I got my money back.

 

[f2ftech]

I paid through Paypal but they wern't interested, so now progressing through small claims court. Just interested to hear from anyone else who has used the small claims court (especially against IBITSTORE) and if they were successful.

[bruceleemonkey]

Hi F2T

 

I did successfully get my money back through the small claims courts online, you do have to pay for the court fee up front, but as long as you have records detailing that you have given them a chance to reply to your complaint and warning them that you will be processing a claim in the county courts then you should have no problem with getting your money. I just received a cheque in the post one day from some guy with no letter or explanation as to what it was for, but I knew the amount that I was due so I put 2 and 2 together...

 

To sum up send one more letter or email including the details of your complaint and tell them that if you do not receive a response within 14 days that you will be processing a claim through the county courts and then after the 14 days have elapsed process the claim.

 

Good luck...

[f2ftech]

Thanks Bruceleemonkey. I have already raised the county court claim, waited the 14 days (no reply, no surprise) and am now waiting judgement.

 

Will let people know the outcome.