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kittykat83

Broken zip on ikea Sofa - entitled to refund?

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Ibought an Ikea sofa about three years ago and the zip on one of the removable covers has recently broken. While in Ikea I enquired about exchenging the covers as the zip had broken and the person at customer services said I would be able to get an exchange. However I know that Ikea have discontinued the sofa covers in my colour and when I metnioned this to customer services they said they would try and find one and if not they would have to refund the whole sofa.

 

Does anyone think that this would happen? I can't help thinking that if I were to try to get a refund on a £600 sofa they would tell me to get lost!! Could it have been a very misinformed member of staff or would I have the right to a refund?

 

Thanks

Kitty

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It comes under the Sale of Goods Act - this can protect purchases for up to 6 years. That depends on the reasonable amount of time that an item should last. Whether or not a broken zip on a sofa would come under this, I don't know, but IKEA seem to be being helpful! If they are liable, then they have a duty to repair, or if not possible, then replace the item. If neither of these are possible, then you would be entitled to a refund.

 

As they no longer make your sofa, and if they are liable, then a refund is the only thing they can offer - although they may ask if you want to exchange for something similar. Take them up on the offer - I know I would.


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Thanks Clemma. I'd heard about the sale of goods act the 6 year thing but wasn't sure how it works. I guess it's proving they are liable.

 

Does anyone know whether the faulty zip would be protected by the sale of goods act? If I could get a strong enough argument then I'd take it to them and try and get either a replacement or a refund.

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I would think not after three years, just get it repaired or replaced. You would have to prove it was faulty at the time you first purchased it! but worth a try. A broken zip does not make the whole sofa unserviceable and you have had three years use.

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