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signing off JSA and being ripped off

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I have been claiming JSA since december last year, but have started work on the 20th of this month, I informed the job centre and tax credits.

I received my final jsa payment today, this was a lot less than it should have been, they paid me for 12 days for me and my wife but it was only 88-00.

I phoned them up and was told that the tax credits had paid me 12-40 for the last day of my claim, and therefore as the benefit week ended a day later they treat that week has having received 12-40 per day and not just one payment. I then asked to speak to a manager but was told the same thing, and she even had the cheek to tell me 'if your not happy, go and see your MP'.

I have now been left in the position where once I have paid my bills, I cant afford to travel the 25 miles each way to work.

is this right?

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From my own experience, I thought that you were entitled to a Back To Work Job grant if you had been signed on for six months or more and got a job. Although, frankly, very few advisers at jobcentres seem aware of this. Ask them. When I signed off I got a travelcard for a month paid for to get me to work, although this was in London. Ask them about the grant, as this would have carried you through to your pay cheque.


As with everything involving benefits and the jobcentre, if they get it wrong, the lady you spoke to was pretty right. Get in touch with your MP. Theyll either have a local surgery you can drop into or you can write them a letter which they legally have to respond to within a certain amount of time. I did exactly this for a friend of mine who had had his housing benefit stopped for the wrong reasons and as soon as the MP got involved, the benefits were paid within 24 hours. Benefits/Council are petrified of MPs and this approach is a good one to use.




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I am getting the back to work grant which will go into my bank next wednesday.

I phoned the job centre and asked about travel expenses but they said I had already signed off so wasnt entitled to help but when I explained what had happened she was not impressed with what I had been told and said she would ring me back, when she did she told me to go pick up a giro for the difference, so a result in the end. It pays to be a bit persistent.

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Firstly the manager was not being cheeky. The rules and regulations governing benefits are set by statute law and this comes from the government, to challenge this and the subsequent decision it is your mp who to whom the complaint must be made to.


Secondly having claimed JSA for more than 26 weeks and provided your new job is for more than 16 hours, expected to last more than 5 weeks and was started within 3 weeks of the end of the JSA claim you should also have received a job grant. Also help towards your travel costs would have been possibly available through the Advisor Discretion Fund, this would have been available through the jobcentre. I would suggest that you contact the benefit delivery centre who dealt with the claim and enquire why the job grant has not been paid.

Edited by installspark
Typo correction (using iPod touch lol)

The advice I give in relation to benefits should be viewed as general advice and not specific to your individual claim circumstances. I cannot give specific advice on your claim as I cannot access the claim.


If you find the advice useful please click on my scales.

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