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janice514

Won A Prize And Wont Pay Out What Should I Do Help Me Please

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Dont know if i am posting this in the right place but here goes

 

I hve won a prize on HOUSE OF BINGO part of cozygames as far as i can see when reading up on them.

 

I cashed out thie prize then when i looked all my winnings was gone??/ i was heart broken when i contact them they said that it was a game malfunction, where do i STAND surely these companys can say that if people win more than they want them to.

 

 

WHAT SHOULD I DO HOPE YOU CAN HELP ME

 

HEARTBROKEN HERE

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if i have posted in the wrong place would you please let me know and i will try and put it in right place ty

 

x

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Hi Janice,

 

I don't know if you saw this page, are you within the time/payout days limits?

 

 

Withdrawal Rules

  1. Withdrawal requests are processed thrice a week, i.e. Tuesdays, Thursdays & Saturdays. Please ensure that your withdrawal request is made before 11 PM GMT to be eligible for current period.
  2. Minimum Withdrawal request is £ 50 GBP.
  3. Any winnings derived from the free money is not eligible for withdrawal.
  4. Players must have a 'Real Money' Account which must be funded with at least GBP £25 prior to requesting a withdrawal.
  5. Deposit made plus Bonus received must be wagered THREE (3) times on Bingo games or EIGHT (8) times on Casino games prior to requesting a withdrawal.
  6. Maximum monthly withdrawal limit on bingo game winnings is GBP £5000 (£1250 per week) and on casino game winnings is GBP £1000 (£250 per week)
  7. Redemption flow backs are not considered as new deposits and will not be eligible for bonus.
  8. Once a payout is requested, Player will forfeit all BBs left in their account up to the value of the remaining cash balance. Example: Player A has £100 cash in account and £150 in BBs. Player A withdraws £50 cash leaving £50 cash in account. Player A's BBs will be reduced to 50.
  9. Management reserves the right to request for identification documents in order to ensure that withdrawal amount reaches the right person, Identification proof such as proof of ID (Passport or Driving Licence) and proof of residential address (phone bill or similar). These details MUST match the details listed in their account profile (name, address, phone number and email address). Use of invalid contact details may result in closure of account and all winnings will be forfeited. The documents can be sent by email to support@funbingonetwork.co.uk.
  10. Withdrawal of deposited funds will be reimbursed to the appropriate account from which they came from with in 3 business days of approval.
  11. Management reserves the right to deny a withdrawal request if a player has not funded his/her account within and prior to 30 days.
  12. As per industry standard, withdrawals of £500 or greater may be subjected to a longer processing period and paid as scheduled by management.
  13. We recommend that players visit the rules page on a regular basis. Management reserves the right to edit the site Rules without prior notice.

 

 

Lex


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Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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i have deposited now they say that the game i was playing had a malfunction?????? and have taken back every penny, seemed to be playing fine to me i am appauled but they dont want to know

 

promised my kids all sorts lol not often i have a wind fall like this so gutted to be honest i am within the limits im fine to withdraw

 

xx

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Game Rules

 

  1. blah blah
  2. blah blah
  3. In a case of system malfunction we shall refund all stakes placed on that particular game. In such cases CozyGames will be under no obligation to pay players who take advantage of these occurrences and an alternative award may be determined on a case by case basis.
  4. blah blah
  5. In case of any disagreement management's decision will be final.

And then you have:

 

Under the conditions of use:

 

Indemnification

You will indemnify and hold harmless House of Bingo, its parent or subsidiary companies, officers, directors, employees and agents from and against any claims, actions or demands, including, without limitation, reasonable legal and accounting fees, alleging or resulting from your use of the Website, the Games, or any other content contained therein or breach of any of the Terms of Use.

 

And then the real kick in the teeth:

 

Jurisdiction / Governing Law

These Terms and Conditions will be construed in accordance with the laws of Cyprus, without regard to the conflicts of law provisions thereof. Users of this Site agree that the venue for resolution of any dispute, claim, or action arising out of or in connection with these Terms and Conditions will be in a court located in Cyprus. Users of this Site consent to the jurisdiction of the court selected by House of Bingo and waive any claim that the venue selected by House of Bingo lacks personal jurisdiction over such Users or that such venue is a forum non-convenience.

 

 

I'm sorry Janice it's not the answer you want but I don't think you will ever convince them to award your prize, my advice is to withdraw any deposits you have and look for a site which offers the sam e or similar facilities within British Jurisdiction. Be very careful about some of the channel island registered sites too, not saying they're dodgy but they do have a strange approach to automated gambling and you might find that the %ages aren't what you might expect in certain situations.

 

EDIT Sorry I forgot to say that before walking away from this site you should give them hell over what they've done and see if an award may be made in your instance on a 'case by case' basis as stated. The one dead cert is that they kept the stakes of everyone who lost on that game and only notified the winners of the malfunction.

Edited by Toulose LeDebt

You have the right to food money.

If you don't mind a little investigation, humiliation, and if you cross your fingers rehabilitation..............

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ty hun thats all i wanted to hear i trust you guys but have complained anyway just to sound off to be honest

 

 

lol i will never play bingo again sob sob and my kids are starving and now we cant go to the zoo sob sob

 

 

 

sure ill live went on chat though and told everyone playing what they had done then they cut me off lol

 

 

THE TRUTH HURTS EH

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Ty All Xx

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ty hun thats all i wanted to hear i trust you guys but have complained anyway just to sound off to be honest

 

 

lol i will never play bingo again sob sob and my kids are starving and now we cant go to the zoo sob sob

 

 

 

sure ill live went on chat though and told everyone playing what they had done then they cut me off lol

 

 

THE TRUTH HURTS EH

 

 

Certainly does hurt. I've often wondered when looking at lists of previous winners how many of them do actually exist? Most of these sites have a clause similar to the Cyprus one often it's in Antigua or somewhere equally exotic you'd need to litigate.

 

What are you like at making websites? There's no libel in 'the truth'.;)

 

Can you save a history of your account or email it or print screen it?


You have the right to food money.

If you don't mind a little investigation, humiliation, and if you cross your fingers rehabilitation..............

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