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mjames85

Recorded Delivery - Misleading Trade Description

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Just had occasion to use the recorded delivery tracking proof for the 1st time and had a bit of a nasty shock. Have just emailed trading standards - which I copy here as I imagine a lot of people using this service are under the same misapprehension I was.

 

I have just found out - after years of using recorded delivery - that it has been a complete waste of money and is sold in a misleading manner.

 

My assumption: that recorded delivery provides proof of delivery, via signature, to the specifed address.

 

Whereas: All it actually provides is a proof of delivery to some address.

 

In this case we sent documents to our Merchant Bank by recorded delivery, the bank claim never to have received them, so I tracked the item and found the signature (illegible) and the name "Mark" but royal mail customer service couldn't provide, and don't record, the address it was delivered to.

 

So basically we have a signature from someone at some address in the Basildon area and that's it. No evidence it was delivered to the correct address at all - thus rendering the recorded delivery service completely useless and an utter waste of money.

 

I believe my assumption is generally held, and that the recorded delivery service is, and has been, sold in a misleading manner implying that it provides proof of delivery to the correct address and is therefore in contravention of the Trade Descriptions Act.

 

The lack of address was "justfied" by the agent I spoke to as being "because it would be illegal under data protection law" - which fell apart somewhat when I pointed out that special delivery does provide the address.

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You should have put a smilie after that last sentence James. It's a now a well worn joke, but non-the-less a very common joke.

Why do so many bodies try to duck their responsibilities by saying 'data protection' at just about anything.

 

Well done for the letter. I doubt if any action will be taken, but it lets them know there is disatisfaction about the service.

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Trade Descriptions does not apply to Royal Mail.

 

Don;t use the term 'track' - it isn;t - letters are handled in the normal course of the mail with no special treatment. You will be permitted up to £35 compensation for the loss - but you turn their argument on itself by saying there is no 'Mark' at the address. Yes, it may have been mis delivered in error with other RD items, that's why if the items were important, you need to use SD where tracked handling is provided.

 

Claim your money for actual loss up to the limit and move on - your attempting to go down a well-trodden path that ends in a cul de sac.

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had a reply from trading standards, as expected nothing they can do but one point worth a mention. snippet below:

 

I can also advise you that the Trade Descriptions Act was repealed in May 2008.

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Trade Descriptions does not apply to Royal Mail.

 

Trades Descriptions Act doesn't apply to anybody anymore anywhere

 

(edited to add that the OP beat me to this, I started my reply and was called away to something else)

 

Don;t use the term 'track' - it isn;t - letters are handled in the normal course of the mail with no special treatment.
RM are complicit in this by using the term 'tracking' to enable you to confirm delivery

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Forget recorded delivery for a moment, but surely by buying a stamp you are buying a service.. that the letter is delivered to the specified address.. not a similar address.. or nearby address but the one that is specified on the envelope.

 

To suggest that Royal Mail are fulfilling the service by delivering the letter to "some address" is ridiculous. By that notion they could just deliver all letters randomly to any address and claim that they are providing the service they are paid for.


If you find my post helpful please click on the scales at the top. Thank you

FAQ SECTION HERE

 

Halifax Bank Claim filed and settled

Halifax Credit Card settled

Argos Store Card settled

 

CCA requests sent to

Halifax Credit Card

LLoyds TSB Credit Card

Capital One

Moorcroft (Argos)

NDR

18/06/09

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you would think that delivering to the correct address is part of the service wouldn't you! but apparently not - at least even with recorded there's no proof and no come-back

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RM are complicit in this by using the term 'tracking' to enable you to confirm delivery

 

Really? Where do they state they 'track' a 'Signed for letter' ? They have a facility called 'Track and Trace' - but the ONLY tracking is with SD which is scanned at all intermediate routing points until delivery. with Recorded/Signed for, only when the item is scanned at the delivery point address is this deemed to be matched up with the required 'Signature'.

 

Nothing complicit there.

 

As for the Trades Description Act - so if it doesn't apply to anyone, then equally, it doesn't apply to RM. Or is there some peverse point I'm missing? (Apart from taking anything to Trading Standards it a complete waste of time anyway?)

Edited by buzby

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Forget recorded delivery for a moment, but surely by buying a stamp you are buying a service.. that the letter is delivered to the specified address.. not a similar address.. or nearby address but the one that is specified on the envelope.

 

To suggest that Royal Mail are fulfilling the service by delivering the letter to "some address" is ridiculous. By that notion they could just deliver all letters randomly to any address and claim that they are providing the service they are paid for.

 

Why not read the Postal Services Act 2000? You'll be amazed at what they can 'reasonably' do. (And get away with!).

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