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Digital Camera from Great Universal

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Hi,

 

I need some advice in regards to refunds and replacements.

 

My wife brought a digital camera from great universal, and is paying for it through an account, over a period of a year.

 

When we had the camera approx 3 months, it stopped working properly. It wouldn't switch on (well it would, but just for 0.1 seconds), and obviously couldn't be used. We contacted Great Universal, who said they would arrange the collection, test the item, and if it was at fault, they would arrange a replacement. They said this would take about 3 weeks in total.

 

We needed a camera urgently (kid's 3rd birthday), and they said they would get one out to us (of a lower standard,and cheaper), but it would be charged on my wifes account, and that the cost of the faulty camera would be returned once they had it back.

 

Everything was going fine, until they called last week, and said they wouldn't return the payment, as the camera was incomplete. On the box for the camera, it says it contains a battery, and that wasn't with the camera in the box. We knew this as it was a disposable battery (and it states this on the box).

 

Great Universal now say they will return the faulty camera to us (at our expense), we will then have to replace the battery (about £10), and we will then have to return the camera to them (also at our expense). They will then re-test, and if there is a fault, return our money.

 

Does anyone know where we stand on returning disposable items, when you have had them a reasonable amount of time (about 3 months)?

 

Also, due to all this messing about, and not getting the refund on my wifes account, it has gone over limit, and is being charged. Is there anything i can do about this?

 

Thanks for any help you can offer.

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Guest Old_andrew2018

Yes contact your local trading standards department, ask them to take action on your behalf, incidental what type of battery are you referring too.

 

Andy

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Thanks for that old Andrew2007. Is there anything i can do with the catalog prior to contacting trading standards?

 

The battery is form a Kodak easy share camera. While it is unique to that style of camera, the one included with a new camera is disposable, and clearly marked 'do not recharge'. Luckily we had a dig around, and my wife hadn't thrown it away. So when Great Universal (eventually) return the camera, we can enclose it, and send it back.

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Guest Old_andrew2018

Advice on the forum is never to telephone however if you have the battery why not telephone Great Universal explaining this, and request a Returns No for the item, its cheaper I assume than paying two delivery charges for the camera

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Guest Old_andrew2018

Have you communicated with Great Universal in writing, if not I would do so from now on as you will have a paper trail should they start being silly again.

Andy

Edited by old_andrew2007
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