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Need to go for PPI with Barclaycard, Citi and Cap One

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Hi there - I would appreciate some help!


Please see below my post from the Debt Forum, also posted here as part of it relates to PPI.


I, like others have found myself in the situation that having been made redundant I have now managed to find another job, but have had to take a significant reduction in pay - around 30%. At least I have a job though.


The issues which I have are twofold. Most pressing is that despite cutting back on just about everything there is a shortfall of around £400 a month after everything is paid, and this has now used up any savings we had. The only other thing to attack would appear to be credit card debts, built up some time ago, but which we were paying off steadily before I was made redundant, and which we have struggled to do since my new job started. In total we are paying around £450 a month, so I am hoping to approach the card companies we are paying most to and ask to make token payments and hope that they freeze interest and charges (each has been steadily adding late payment charges over the last few months as I have only been able to pay when I get paid so this is often a few days late. What response am I likely to get? Barclaycard have already been an absolute pain over the late payments and arrears, making upwards of 100 phone calls and refusing to stop despite me telling them that I am not in during the day, but their calls are disturbing my wife's sleep as she works shifts and needs to rest (they said that they are not obliged to stop as it is impractical to have letters going back and forth - I have registered a formal complaint for harassment but still they are calling even while this is 'investigated'). Annoying thing is that the arrears were largely of their making as they reduced my credit limit to the balance then hit the account with a late payment charge then more charges for being overlimit!


The second point is that my accounts with B/Card, Citi and Cap One have PPI on them. I considered going for a refund many months ago, but then when things started to get shaky at work I kept up the payments thinking this would be more worthwhile when I got made redundant. When I tried to claim on the PPI though, Barclaycard 'forgot' to send me a claim form until I was actually back in work, and when I did eventually receive details it turned out that I have been paying for all these years for a 'Payment Break Plan' which would allow me to freeze the balance and interest until back in work, not something as I believed which would maintain payments whilst unemployed. I distinctly remember not only that I was told when taking out the card that the cover would keep up payments should I become unemployed, but also that the application would be more favourably looked at if I agreed to the insurance. On that basis surely I would have a good case for a refund of premiums plus contractual interest?


For the PPI on the Cap One they also did not come back to me until I was just about to restart work (I was unemployed for three months) and then told me I had to contact AXA to make a claim (funny as I dealt with Cap One, and it was to them I paid the money so why the need to contact AXA myself?). When I phoned to enquire about making a claim I was told that it would be ineligible as I wasn't claiming benefits! As for Citibank, I never received a response at all. Claims are therefore going to be made to all three companies on the basis of mis-selling, but where will I stand if I am (as is inevitable) in default whilst the claim is batted back and forth?


Sorry for the long-winded post but the whole thing is getting me down! I appreciate that the PPI part is best answered in the PPI Forum, so will post much of the above there as a separate thread, but can anybody offer some advice on the situation as a whole?






As an absolute novice for reclaiming stuff, I would appreciate some guidance. I have had each of the cards for about 8 years, with increasing balances (for much of the time at least) and consequently increasing PPI payments. Where do I start with calculating what I am after? Do I go for contractual interest (very high on all) or simple? The Barclaycard was originally Providian, then Monument, before Barclaycard, and the Citicard (one of them anyway, as I have two accounts) was Associates I think. I have read from others threads that I may well have to settle down for a long haul - what chance of success do you think I have as I need to get my cards paid off as far as possible to get my head back above water!


Thanks in advance

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.






If I have been helpful in any way - please feel free to click on the STAR to the left!


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My first advice would be to start a separate thread for each one,

one for barclaycard

one for city

one for cap 1


that way you will be able to keep track on the progress of each one without confusion. This will also enable other caggers to offer advice on similar claims they may be familiar with.


Second advice would be to read up on the stickies at the top of the forum here are a couple to start with....PPI - Some Notes for Claimants..


Mis-sold PPI? Want your money back? use these links to help


I don't know what advice you got in the debt forum but my next advice would be to seek advice from Consumer Credit Coucelling Service (CCCS) or a similar organisation and start up with a debt management plan. Try and get this organised before the default notices start flying. This would not prevent you from still claiming back mis-sold PPI which could go a long way to get your situation resolved.



I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.


Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement


PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc


1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***


Please do not PM me for advice as it may be sometime before I can respond.


Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.


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