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    • Thank you. There are two possible routes here. You could sue DPD – and then they would probably defend and they would also counterclaim for the unpaid delivery fee. Alternatively, they could go ahead and sue you and then you could counterclaim for the expenses of the damaged items. It would be better if they would sue you and the reason for that is that you would be the defendant and therefore if there was a hearing, it will be held at your local court which would save you a lot of inconvenience. If you sue them, then they become the defendant and if there was a hearing then it would be heard at their local court which means that you would have to travel and plan the logistics of this. Normally speaking you can counterclaim without paying a fee but where the value of a counterclaim is substantially greater than the value of the substantive claim, when you might have to pay a fee. If you with the claimant then you will certainly have to pay the fee anyway. So I suggest that your best interests are served by preparing to be sued and then if that happens then to defend and counterclaim. We will help you. If eventually they don't follow through with their threat, then you will have to sue them. Whichever is the case, you will need to be well prepared and that really means that you need to seek independent assessments and evaluations of the damage which has been caused and the value of putting it right. These independent assessments may cost you money – but eventually if you win then you will get this back. So for the moment, start gathering your evidence. Make sure that you are fully prepared with your independently verified documentation and then hope that they will follow through with their threat and sue you.
    • thanks for the response   The items arrived totally damaged and our customer sent them back and we had to re make all of the items again. This cost was just over £7000. Yes we are on a creidt type account, I asked for the compensation on the problem delivery and they decided to lie and cheat and then close the complaint. we did take photos and so did my customer, DPD said they could not use them as it didnt show enough detail. this again is untrue.    The invoice we are with holding is £530  We had to remake all of the work as mentioned above.    I hope this helps a little more  
    • Hi I use Martin Lewis Credit club and if I click on the defaults they say ‘account settled’ and the dates range from December 17 to Feb 18 under each tab. It also states the name of the new debt owner now and says last updated.    Will that be the default  dates or will I find it elsewhere?         
    • Hi Andy, yes they did + another £600 for flush and repair! I was surprised that they just accepted the FOS terms without a whimper. Cheque received and cashed.     @dx100uk Agreed. I read people having similar issues with getting repairs from ASG, not sure if it was on here or another site but they seem to adopt the same line about it being the customers responsibility to keep their system fresh and clean. My system was powerflushed in 2016 and by 2018 it was similar to having 4 blocked arteries. I have my doubts as to whether it was done.
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hector-a-go-go

Child Tax Credit

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Hi - hope someone can give some advice as I need to finalise my renewal pretty sharpish.

My son was at college until last summer - he was going back in Septemeber (was still under 19 when the term was due to start) However he decided to work during the summer holidays (after his exams) & then decided, at the last minute, not to return to full time education (his Child Benefit finished in Sept 2008) - he carried on with part time work until securing a good job at the end of Oct 2008.

I was unaware that I had to let the Tax Credits dept know of the change (totally my fault as I have never claimed anything before)& am now worried how to proceed as I am on a Debt Management Plan & rely on the Tax Credits. Without the Child Tax Credits it is OK but if the Working Tax Credit is adjusted down/stopped due to overpayment I will be unable to survive.

Any advice please

Hector

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just tell them he just started work...dont mention last year...not sure on working tax as obviously you get this for working and to up the payments but not sure if it stops if your child works...mine are only 2 and 3 years old so havnt got that prob yet..why dont you ring them and say your son is about to go into working life ..would it stop the working tax?and will you lose childs tax im sure you wont get childs tax though?

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If you choose not to mention it - that is fraud and will be viewed and treated as such if they find this out. Being the HMRC they can check tax records with relative ease to find this out.

 

There may be an overpayment which you will have to pay back as it is your oversight. Whether they will treat it simply as an overpayment or treat it as fraud is at their discretion when you inform them. The sooner you inform them and make your own admission the more favourably they will view it, and the more likely they will treat it simply as an overpayment.

 

If you don't declare it and they discover it, it will no longer be an overpayment case, it will be a fraud case which carries harsher penalties.

 

Whether you choose to declare it is entirely up to you, however be aware that by not doing so, you are leaving yourself open to a fraud case being opened up on you.

 

I know this isn't what you want to hear, but as my signature says, fact and reality is preperation.

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My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

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