Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

BankFodder BankFodder

 

BankFodder BankFodder


  • Tweets

  • Posts

    • I shall take your advice and sit tight with all of my evidence.  Thank you for your help and I will keep you updated. Have you heard of them ever following this through to court? 
    • Thanks for getting back to me. We are based in East Sussex. I don't know if they are engage with their tenants I am getting details from all the tenants
    • Thank you. There are two possible routes here. You could sue DPD – and then they would probably defend and they would also counterclaim for the unpaid delivery fee. Alternatively, they could go ahead and sue you and then you could counterclaim for the expenses of the damaged items. It would be better if they would sue you and the reason for that is that you would be the defendant and therefore if there was a hearing, it will be held at your local court which would save you a lot of inconvenience. If you sue them, then they become the defendant and if there was a hearing then it would be heard at their local court which means that you would have to travel and plan the logistics of this. Normally speaking you can counterclaim without paying a fee but where the value of a counterclaim is substantially greater than the value of the substantive claim, when you might have to pay a fee. If you with the claimant then you will certainly have to pay the fee anyway. So I suggest that your best interests are served by preparing to be sued and then if that happens then to defend and counterclaim. We will help you. If eventually they don't follow through with their threat, then you will have to sue them. Whichever is the case, you will need to be well prepared and that really means that you need to seek independent assessments and evaluations of the damage which has been caused and the value of putting it right. These independent assessments may cost you money – but eventually if you win then you will get this back. So for the moment, start gathering your evidence. Make sure that you are fully prepared with your independently verified documentation and then hope that they will follow through with their threat and sue you.
    • thanks for the response   The items arrived totally damaged and our customer sent them back and we had to re make all of the items again. This cost was just over £7000. Yes we are on a creidt type account, I asked for the compensation on the problem delivery and they decided to lie and cheat and then close the complaint. we did take photos and so did my customer, DPD said they could not use them as it didnt show enough detail. this again is untrue.    The invoice we are with holding is £530  We had to remake all of the work as mentioned above.    I hope this helps a little more  
    • Hi I use Martin Lewis Credit club and if I click on the defaults they say ‘account settled’ and the dates range from December 17 to Feb 18 under each tab. It also states the name of the new debt owner now and says last updated.    Will that be the default  dates or will I find it elsewhere?         
  • Our picks

    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 10 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
    • The controversial sub-prime lender says the City watchdog is investigating its practices.
      View the full article
      • 0 replies
snbobby

What can I do with my mobile phone contract

style="text-align:center;"> Please note that this topic has not had any new posts for the last 4010 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hello,

 

 

I am tired of talking to mymobileContractor's(real name not mentioned) representatives explaining them my issue, wasting hours of my time, for which I am not at all responsible. But here once again I will clearly explain my issue, and sequence of their responses.

 

 

Beginning:

Last year,August 2008, I spoke to one of the mymobileContractor sales person, on phone, for a mobile phone contract on O2 network. Of one of his offers was Nokia N95 8GB phone. He offered me two plans. Plan A is £45/month 12 months contract and Plan B was £35/month 18 months contract. After asking for advantages with each plan, he said I can get commulative cashback of £200 with the £35/month 18month contract, which is not available with £45 12 month contract. I opted for plan B(£35 18 months).

 

 

 

Next:

By the end of september 2008, I was expecting a bill of £35 and made sure that I had that amount in my bank.. When I saw the invoice(sent through email), just a day before the direct debit date, I was surprised to see £45 bill. I, thinking about the adverse affects caused with return of a direct debit due to insufficient funds, immediately made arrangements to meet the bill.

 

 

I have checked my invoice and it was stating my tariff plan as £45/month 12 month contract, which meant that my plan was not what I have thought to have chosen but selected to the £45 12month one. With not in any mood to call, wait for several minutes to be attended by their staff and explain my issue, I chose to continue with what I was given.

 

 

Then(June 2009t):

I have been paying a minimum of £45 a month for past 9 months. My statement was clearly showing my tariff plan is £45/month 12 contract. In June, I tried to buy an extra bolton service and contacted mymobileContractor representative, but got to know they are not doing bolt on offers anymore. But was notified by her that, some where on their system, I am on £35 contract, and was overcharged all these days. She said, I will be repayed all the money I have paid in extra. I was surprised to hear this. This happened around end of June. On, 08/07/2009, I received a text message from mymobileContractor stating "We've recalculated your bill and concluded you have been charged correctly or have been under charged. Call 0870 xxx xxxx for more info' ". This was a very mis calculated conclusion. Then I called the given number, waited for several minutes to be attended, explained one of the staff what all happened. She said, she will raise dispute and within 72 hours, I will be attended by them. But was not.

 

So Now:

 

Now they are saying they will refund the extra amount I have paid. But I am not in any mood to continue with them untill feb 2010(18 months contract).

They are insisting me to continue 18 months as I cannot breach the contract. But hasn't they breached the contract? Can I terminate the contract on the ground of these circumstances stating:

1) Charging for 9 months extra money than agreed in contract

2) Showing it as 12 month contract in all my 9 invoices

3) After all this, sending me a message that I was charged correctly.

 

Please advice me best options. thanks.

Share this post


Link to post
Share on other sites

I think you'll find it hard to force them to cancel due to them making an error, as long as they are willing to put it right.

 

What I'd do in your position is find their Code of practice (either online or thrugh a booklet), and follow their complaints procedure to the letter. Write a very assertive letter saying exactly what you want from them, and finish the letter off with

 

"If you are unwilling or unable to comply with my request, please let me know your reasoning and provide me with a DEADLOCK letter so I can forward this to the relevent ADR scheme"

 

I do think you'll find it hard to get them to change their minds on this one tho


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...