T Mobile G! Mobile phone

[noogie]

I took out hte G1 phone ith t mobile I wanted something I could access the internet when I wanted to and a qwerty keyboard. I read the spec and it stated Talk time up to 5 hrs standby up to 132 hr charge time 4 hr

 

What i have got is G1 qwerty keyboard talk time 3 calls approx 5 min in total and thats only if you can get a signal , 5 hrs and the phone and battery goes dead, T mobile state I have a good signal from my home and I have told them GOOD but its a mobile phone to use away from my home. They asked for the postacode of areas I go to and to be honest I told them not to be so rediculous. My phone is not fit for the purpose it was sold.

Where do I stand? What can I do? I am in a contract, I dont mind the contract I just need a phone that works and doesnt need to be switched off and onn to re initialise everytime.

[buzby]

You have 14 days to return it as not suitible. If you are outwith this then you cannot repudiate the contract, and need to see what's up with the phone. You may have one that is at the 'low end' of the spec, and its sensitivity is weak. These handsets are made by HTC and are a fairly reliable brand, but you may need a service sentre to runit it through a test proceedure to ensure it is working to spec.

[noogie]

Hi thanks for your reply, I have had the phone infairnes longer than 14 days, I dont want to get out of the contract I just want a phone that works. I have a disabled father and I need a phone. T Mobile want me to travle 20 miles to the nearest t mobile shop and 20 miles back then repeat this to collect it. Quite frankly I would like a phone that works doesnt have to be expensive, can be a non camera basic as long as get a signal and can use it. I wanted a mobile phone to take with me not be attached to a lead, I could have a house phone that does that. I feel very angry and frustarated:-x

[locutus]

Turn 3g/bluetooth and all bits like that off completely when you're not using them to maximise the battery life.

[buzby]

If the travel is unreasonable, use RM Special Delivery and ask them for the address of their approved repair centre.

[Powlo1]

T-Mobile customer services always tell the customer to pop into their local T-Mobile store to send the handset away for repair in order to save money.

 

But it isn't the only option, Call up 150 again and tell them you want the Jiffy bag sent to your door to send it away for repair (If they get cocky or you get a clueless CSR tell them you want transfered to TDMS).

 

Basically what happens is they send a Jiffy bag to your door, you send it away and within 3-5 days your handset is back, hopefully repaired. They don't openly advertise that they can do this as the infrastructure is already in place in stores to sort out repairs.

[noogie]

THanks for all the replies