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Can Asda CC do this??

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Have had an Asda CC for 2 years now, never missed a single payment. However, I wrote several weeks ago telling them I was undergoing temporary hardship, and could I make reduced payments until my business picked up.


Last week, I received a £1,000 PPI refund, which went straight into paying off half the balance currently owed, I also made that month's payment on top, so there was no debt owed and consequently not in hardship any longer.


However, having not once responded to my initial letter, I called them today and was horrified to discover that they have already cancelled/closed my account, and even though I told them I was no longer in hardship, if I wanted a card still, I would have to reapply!!


My questions are:


1) should I not have been given 30 days notice of their intention to close my account?


2) I can see from their Terms & conditions that they can give you, on request, a payment holiday - which is the most I would have needed. Why was this not suggested or offered before arbitrarily closing my account?


I think they are well out of order for doing this. Any advice?

Settled Claims:

Abbey: £4025 Claimed 27/02/06 - Paid in full 19/06/06

NatWest: £4529 Claimed 10/05/06 - Paid in full 1/08/06

Halifax: £1150 lba 18/05/06 - Paid in full 07/06/06

Natwest CC: £420 Initial letter 25/07/06 - Paid in full 08/06

Woolwich: £1100 Paid in full 28/2/07 + Default removed

NatWest Pt 2: £1700 Claimed 10/05/06 - Paid in full 7/2/07 + Defaults removed


Current Claims:

Abbey Pt 2: £2300 + adverse credit removal claimed 23/03/07

Alliance & Leicester: £1421 + adverse credit removal claimed 23/03/07


Refunds pending:

Capital Bank: Swift Advances: Halifax


Son's Refunds pending:

Abbey: HSBC

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Guest Old_andrew2018

I agree they are out of order, have they spoken to you about paying the outstanding balance, I'm no expert but I can't see them allowing you to have another CC acount.

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