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redsue

Party Venue change booking - 4 days before event!!

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Hi - can anybody please advise where we stand legally.

 

My daughter is being christened this Sunday and we booked a venue for a party afterwards. The venue does not handle the booking directly.

A third party company handles the booking for the venue and the payment and booking was made with them.

The venue was originally booked in February and full payment was sent back with the booking form at the end of March. The cheque was cashed.

 

The christening was orginally 10.45am so the venue was booked from 12 midday until 7pm at night. We didn't think we would need it this long but thought it be best to have loads of time to clear up etc.

 

At the beginning of April I rang the 3rd party company to double check the booking arrangements before I sent out the invites.The booking was confirmed to me again.

 

Unfortunately, 2 weeks ago, the church advised us that the christening time needed to be changed until 3pm.

Again, I contacted the 3rd party company to ask could we extend the the time until 8pm as the christening had been rearranged.

The girl on the end of the phone assured me the booking was fine but she couldn't guarantee we could have the hall in case there was another booking afterwards from 4pm.

 

I told her we had the hall until 7pm - no she said its 1pm until 4pm - no I told her, we have booked it over 4 months ago it's till 7pm - its on my original booking form which I sent back with full payment.

 

The person who handled the bookings was not there but would ring me back. By today I still had no phone call so I rang the 3rd party again to ask the question - they would have to call the venue and get back to me.

At 5pm this evening the venue called to say we could only have the hall until 6pm and that it wasn't his fault but he had a members event from 7pm.:mad:

 

As you can imagine I'm furious about this - I have people coming from all over the place and we have to leave at 6pm.

It's not like I even booked it just last week - I booked this in February, paid in full in March with the booking form and have called back at least 3 further times to ensure they have the booking.

 

Sorry for being so long winded about this - my question is?

Once the 3rd party accepted my booking form and cashed the cheque - is this a binding contract? The venue are washing their hands of this blaming the 3rd party company but that really doesn't help me.

 

We'll be having a peaceful sit down protest the way things are going! ;)

What on earth has happened to customer service these days? This must be about the 3rd time I've had with issues with various companies over simple things...


PLEASE sign this petition to reduce amount of time CRAs hold your data

http://petitions.number10.gov.uk/CreditRA

 

I HATE MBNA :evil::-x:mad::-x

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please anybody?

my daughters being christened on Sunday and I've got to deal with this tomorrow. Just want to know where I stand in terms of contract?


PLEASE sign this petition to reduce amount of time CRAs hold your data

http://petitions.number10.gov.uk/CreditRA

 

I HATE MBNA :evil::-x:mad::-x

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Do you have a copy of the original booking or confirmation of the booked time?

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Do you have anything whatsoever in writing confirming the booking until 7pm?

 

Thinking practically, is there any possibility that you could book somewhere else? A pub? You'd need to insist that the other place gives you a full refund for messing up the booking.

 

Given there will be a lot of you, then how exactly are they going to get you out of that hall by 7pm?? particularly if you have the booking in writing...

 

just notify all your guests to stand firm and not be moved! :D

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