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    • and the last one I received   Hi Pauline,   Thanks for your further email to Steve Heapy, the CEO of Jet2holidays; I’ve been asked to respond on his behalf.   While I’m sorry you’re disappointed, and certainly appreciate your frustrations and personal circumstances, I must respectully advise our position will not change.   You’ve reached the end of our internal complaints process, and if you’re unhappy I would recommend speaking to ABTA at www.abta.com. This would be the correct next step if you wish to take this further as our membership means you have access to their Alternative Dispute Resolution process.   Thanks again for contacting Jet2holidays.   Kind regards,
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    • This was one of the replies I received:   Hi Pauline,   Thanks for your email   I’m sorry you’re unhappy with our position, but must respectfully confirm this remains unchanged. This position is in line with the package travel regulations.   If your flight had been cancelled and we were unable to provide an alternative flight within 12 hours of the original flight time you would be offered a refund, but we would aim to provide a suitable alternative to ensure the holiday goes ahead, meaning there is some flexibility in the way we can provide this written into the legislation.   Similarly if we are able to provide an alternative hotel which meets certain criteria based on the hotel originally booked, we do not offer a refund as we have been able to provide an equivalent package.   The options would be to accept the alternative hotel, or amend with no administration fees. Please note, if this options is chosen you would need to pay the difference if the cost of the new booking uis higher, and of course if the cost is lower we would refund this for you.   We have suspended our award-winning flights and holidays until the 15th July, and our last flights to the UK before this suspension departed on the 21st March, which created a lot of unprecedented demand, causing prices to fluctuate much more than normal. This system reacts automatically according to demand and availability.   I hope we’ll be able to welcome you on board soon.   Kind regards, Benjamin Addison Customer Service Escalations Executive
    • Thanks for your help.   I have just seen this on a facebook thread     We saw our hotel was not opening so we rang Jet2.com who immediately offered another hotel and gave us a refund the lady was very helpful and polite   When I rang Jet2 they said they couldn't help   At this point  I really would like them to offer us a refund. We do have the funds to pay the balance, but this may be a risk surely as we don't use credit cards. Or are they bound to refund if we refuse to change? Would you advise me to email CEO again and forward the email I have from the accommodation?
    • if this is the same as yours  it states exactly who has to do what and when..   dx  
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iaindmk

lloyds TSB O/D and AIC

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first of all hello to all i am a newbie to the forums. iam just looking for some advice on how to deal with the (from what i have read so far) much loved DCA AIC and my O/D that has been outstanding for about a year.

 

on friday i received a very nice yellow card thing through the post from AIC saying "warning" your debt of £2229.59 is outstanding and needs to be paid immediately, this debt had been passed on from BLS who i stupidly ignored as i was out of work and had no chance of paying the debt.

 

i am now working and can pay this debt off (by installments only though) so i gave AIC a call today to try and get something sorted because all i want to do is get this debt out of the way asap. i got through to a nice lad on the end of the phone who took some details from me and we then started discussing the debt and i was promptly told that i had to pay this off in a lump sum and thats it. i explained that there was no chance in hell in that i could pay it off in one go but i could pay it off by the end of november with five seperate payments but he said this was definitely not possible as they have been instructed by lloyds TSB to only take full payment and not to consider installments.

 

once again i stated that this would be impossible so the man went away to talk to "the boss" and came back with a "settlement offer" of £1784.00 if i payed it off in full and that they would put my account on hold for 48 hrs for me to find the funds. once again i stated that this would be impossible as the amount is still to much to pay in one go so i asked what would happen after 48hrs and i could not make payment in full and was told that they would start talking to their solicitor and take the case to court i presume.

 

i was just wondering if anyone had come across the same thing and if anyone has any advice on whether i can make them accept my offer of paying the amount off in installments?

 

many thanks for any responses.

 

iain

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If you speak to these people on the phone you must record it ,do everything in writting,if you make an offer do it on paper.First i would ask them for proof of who they are and say you will only pay the origanal owners who have proof of debt .Only offer what you can comftble pay and no more .They will huff and puff but if you have proof of what you have offered to pay they can do nothing.Good luck

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Don't talk to these nice people.

Refuse to go through "security". Tell them that you need everything in writing for when it goes to court...

 

However, AIC won't own the O/D and won't take you to court.

 

You need to find out what unfair charges have been applied to the account. Knowing LTSB that's likely to be over £1000. You don't want to be paying that to them.

 

If you don't have all of your statements, send a SAR to LTSB. (Ask for all information, not just transactions)

 

Then use the spreadsheets to work out what the total unfair charges is, plus the interest charged on the charges.

 

Write to AIC telling them that you are aware that there are a number of unlawful, unfair charges in the balance and that you are attempting to find the correct balance from LTSB and that you won't correspond with them further until the amount that LTSB owe you has been established.

 

You will need to find all of your default notices & termination notice, scan them, blank out personal details, add them to a hosting site (old age precludes me from naming them) & post the links here - they may be incorrect.

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