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welshwizard

Big change in attitude from NatWest

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Hi

 

I wen to cashpoint on the weekend to check my balance and found that my account was £16 overdrawn. ON Friday however, there was £120 AFTER I had taken out some money.

 

This morning I phoned NatWest to tell them that I realised that I was overdrawn and could I pay in money to cover the amount. I was stunned by their reply - they said yes, so long as I get the money in by 2.30pm!!!:eek: Needless to say, I was straight in the ranch to pay in some cash to bring the account back into credit! I also rang them to confirm this as I was very dubious about it all.

 

Now, I have had occasion to ring them for this very situation before and have always been told that there is nothing they can do, the direct debits or standing orders have been bounced and I have been charged the £38 per item for the privilege. Why, I wonder, is there such a shift in their policy now? I wonder if the charges test case and the fact that the banks are all up against the wall ahs anything to do with it.

 

Anyway, I thought I would share this 'positive experience' with you all - maybe someone else will be helped by it.


Welshwizard QC (Quite Content):rolleyes:

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From what you have written I am dubious of the advice if you went overdrawn over your overdraft on Friday.

If it was saturday then it makes sense.


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FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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