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quinnan

mobile broadband/laptop contract DD wrong

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Earlier this year friend signed up for a mobile DD contract with a free laptop in PC World. The DD has been set up though instead of paying 29.99 a month, 2.99 a month is going out of her account.

 

She didn't notice for the first couple of months but her financial situation has now changed and she is wrooried about getting hit for a bill for the difference. What are her rights and whats the best course of action?

 

TIA

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She may already be in default. Irrespective of giving the supplier a Direct Debit, the onus remains with her to repay the correct amount due - and if she's been underpaying by £20 per month, the amount she owes may already be building up. She will have no 'rights' even though she has not made any error.

 

The fact her financial situation has chanhed will not make any difference, and as CAG has found in the past, firms are very quick to disconnect, sell on the debt and move on without a second thought.

Edited by buzby

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Thread moved to Telecoms.


 
 

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