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    • Hello. So I’ve found this high-end turntable on some Dutch Gumtree equivalent. Seller seemed like a nice guy who's agreed to go through the trouble of posting it to the UK. So I’ve paid with PayPal opting for buyer’s protection. 4 days later I’ve got a phone call that the courier is at the gates to the estate. I've ran to the lift all excited. As I stood waiting for the lift I saw through the window the courier taking out the box and dropping it on its side (it has to be carried horizontally). I hoped it's not my turntable...but it was. When I came down I was upset and asked him why in the world would he drop it on its side when it clearly says ''handle with care'' and there are clear arrows on the box indicating that it has to stay horizontal. All he said was - ''sorry, you can refuse it if you want''. I've told him that I’d like to report this and asked him for a form to do it and asked what the procedure is. Their van was blocking the gate and there were other cars so I’ve asked him to park the van and he just snapped a pic of a parcel on the ground (they don't need a signature because of pandemic), jumped in the van and left... I was just standing there in disbelief. I waited a bit maybe he'll turn around and come back but he didn't, I went onto the app and all I’ve found was that parcel status has changed to 'delivered' and there was a picture of it on the ground uploaded.  Couldn't find any way to report what has happened on their app, apart from leaving a feedback for the driver. Took it home opened the box hoping the damage would be minor. so the acrylic lid (£250) is broken, the tonearm (£1310) has been broken off, the cable (£250) is ripped off, the motor speeds are off, the plinth and the deck have scratches (don't know how to evaluate that).  Phoned dpd- got no reply, went onto their chat system and was told to just send the pictures of the damage to the guy in Netherlands as he has to start the case as he was the one ordering the delivery. The seller has been really cooperative. And after hours on the phone he's got a reply asking him to send photos of the damage and the damage costs which he's done, after two weeks they have send him a form to fill, which he's done and it's been almost 2 weeks since. No reply. It's been really annoying as I’ve spend a lot of money and don't know what the situation is. I have 'PayPal buyer’s protection' but I don't want the guy who's sold it to me to be out of his pocket as it's not his fault that the courier was so incompetent. What are my options? Can I do anything on my part to speed this process up and what would my options be if dpd wouldn't agree to pay the adequate compensation? Thank you
    • What happened BRS, contacted me after the accident and wanted to repair the damage i agreed i told them don't you want to go through the insurance they said no !. I said ok you can repair the damage, they asked me for more details about the damage so they could post the job on mybuilder.com. Anyway i emailed them giving them details of the damage and they never replied and ignored me.   It was only when i done a askmid and got the insurance details of 2 policies running on the vehicle and contacted Allianz the first on the list, BRS contacted me saying sorry for the lack of communication i went on holiday and left it with another staff member who failed to contact you.   BRS offered to say they want to repair the damage i said "NO" you messed me about the first time and now i want the security of going through the insurance.     I did give them one last opportunity under my terms i told them to pay ***** (fair amount)into my account and that would settle the matter and i would sign a agreement that the damages are paid in full. There reply was "that is not how we do things here and to contact their insurance" and conveniently never gave me the insurer responsible.
    • Check this and read about a Notice Of Correction     
    • There can be many reasons for dual insurance, depending on the use of the vehicle, certain hires, contracts etc, - nothing our of the ordinary there, just get the firm to confirm which one, as above don't let them dictate, they are in the wrong.    I would use you own insurers , and always advise this in cases where there is an impact claim for a  wall or similar.    Reason being is the third parties liability is for indemnity only which realistically is to pay for the damaged part of the wall and that only, they don't even have to pay for a builder, just the cost to repair, leaving you to deal and fend for yourself.    Your home  insurance cover will be on a new for old basis, giving further allowance if there any grey areas in regards to block matching, matching items (say for the welding) potential wear and tear contributing etc,    - more chance of getting more of the wall done than just the section that is damaged - plus it gives you a much better right of recourse if anything goes wrong, especially if you get a cash settlement or they use dodgy bob the builder.    Your insurer will want the third party details and will chase the responsible underwriter for their recovery, you may be able to piggy back on that. The reason for their hesitance in confirming about claiming back the XS will be due to the fact they are a home claims team and don't do an awful lot of recovery of losses compared to a motor claims department, and generally don't have as much experience on a day to day basis (or certainly not the front line staff). 
    • Give them time-amoebas are a little short on brain power to work sarcasm out. I wrote a letter similar to yours to Parking Eye and they wrote back to confirm they had received my appeal! 
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jerrythecat

Single parent lost job what shall she do?

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:)Hi my sister came off benefits a month ago and started work of 16 hrs a week she was very happy she got all her working tax sorted out etc.Unfortunatly the job did not work out as she hoped she was asked to do more and more (it was a factory job) and also heavy lifting(not explained at the time she was interviewed ) she finds out 2 people used to do the job and the employer now wanted just 1.It was all too much she was exhausted and under pressure from the employer and she resigned and is very upset as she loves not being on benefit. and providing for her child herself she is a hard worker but she just couldnt manage all the work in the time.The question is she knows she has 4 weeks from tax credits leeway and she is desperatly trying to get another job, but what about rent council tax etc she had paid a lot of rent in advance so thats ok for 3/4 weeks but she is not sure what to do about the council tax ,in work credit .next week the 4 week easing into work(rent c tax paid scheme ) ends. she has savings but they wont last forever has anyone been in a similar situation all advice gratefully recieved

Jerry and Mags

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If her youngest child is under the age of 12 (This decreases in October to age 10) she can automatically make a claim for Income Support from Jobcentreplus. If she receives Income Support, she should also be eligible for housing benefit (or local housing allowance) and council tax benefit from the council.

 

If she has savings over £16000 she will not be entitled to the above benefits. If she has savings between £6000 and £16000 they will be reduced by £1 for every £250 between those figures. If her savings are below £6000 her benefit will not be affected.

 

In the meantime she should let Tax Credit know her employment has come to an end. This will avoid her being lumped with a fat overpayment to pay off at the end of the tax year. They will adjust her award accordingly.

 

She can make a claim for housing benefit and council tax benefit in the meantime. They will want to see evidence that she has no income - bank statements, P45 - that sort of thing.

 

As a side note - is she aware that if she is the only adult living in that property she is entitled to a 25% reduction in council tax? This applies no matter what she earns, although she needs to complete a form for this - they don't automatically discount it.

  • Haha 1

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

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Hi Erica,

Many thanks for your reply.Im Mags Jerrys sister, my son is 12 so I cant get Income support but think I can get JSA but not sure as I resigned from my job hopefully I can I will call tax credits and job centre tomorrow. Thanks for your advice

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also to add, im not sure from what date but a single parent will be able to keep £40 a week child support without it affecting benefits (at the moment i believe its £20)

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Thanks Jack,hope so will check it out I read somewhere that I get a run on of tax credit for 4 weeks tho it will affect my JSA I need to ring tax credits! sort it out

Kind Regards

Mags:)

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Hi Erica,

Many thanks for your reply.Im Mags Jerrys sister, my son is 12 so I cant get Income support but think I can get JSA but not sure as I resigned from my job hopefully I can I will call tax credits and job centre tomorrow. Thanks for your advice

 

You may be sanctioned, Mags. This is when they will not pay benefit as you have voluntarily left your job. The sanction can be anything from one weeks' benefit up to 26 weeks' benefit. Not what you would want to hear, I know but better to be prepared that this is something that may happen.


My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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:-)Hi '

Thanks for your reply Erica

Just hope I can find something in next few weeks as I really really dont want to go back on benefits. !

cheers mags

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I wish you all the best Mags - if you need any further help, don't hesitate to ask!


My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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:) Hi Erica and

thanks for all your advice! just to bring it up to date, I went and made a claim for JSA today it went ok though took forever! and because I was forced to leave my job cos of heavy lifting(which was not in my contract and I was unable to do) thankfully I will get my job seekers ok with no penalties,which was a relief!

best regards

Mags(and Jerry)

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Fabulous, thank you for letting us know. It's lovely when a poster comes back to tell us how they got on and the feedback is good for others to see if they are having a similar dilemma.


My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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