insurance

[ozzywizard]

I have a tv and a computer from brighthouse, when I signed up they said I have to take out all the insurances out and this is quite a lot weekly as I had no home insurance.

I have just taken out a home contents for tescos with accident damage on all goods etc, I did ask them if it included rented goods and they said yes. So question is once the paperwork comes through from tescos can I go in my local shop and ask them to remove all insurances ?

 

If not im paying insurance for the same goods right ?

[Conniff]

Yes of course. Their insurance is conditional on you having or not having home content cover. Now you have so go ahead and cancel.

[ozzywizard]

Great thanks, I will wait for the paperwork to come through from tesco first then go into brigthouse to give them the good news . I will let yas know how it works out.

[ozzywizard]

Quick update . . .

Insurance docs arrived today and it does clearly cover goods accident damage and theft on hp goods etc.

 

Phoned brighthouse to inform I will be cancelling all their insurances and they did not sound too happy but advised me I need to bring the docs into them and whilst I am there they will phone tescos and confirm with them that if claim needs to happen tescos will pay them directly.

 

This to me is fair enough so will go in tomorrow with docs and let yas know what happens.

[Conniff]

Remember - you are ONLY cancelling the insurance, you are not taking out a new loan, so don't listen if they say the existing loan has to be cancelled and a new loan started because that is how they have to do it.

[clemma]

Also.....the insurance company do NOT have to pay Brighthouse. I had this argument with them - if my goods were stolen, I would be compensated by the insurance with either a like for like item OR cash to buy a new one. Either way, I would still owe money under the agreement with Brighthouse. They agreed with this. They are talking bullocks.

 

They will ask you to sign an amended agreement - just read it carefully. They tried to alter mine to make it look like a new one and took away my repossession rights/early settlement rights. I argued (again) with them, and they changed it to how it should be.

 

Should add - if your policy does not state "HP items are covered if you are legally responsible for them" or something similar, Brighthouse will not accept it. The only thing you can do then is either call the insurance company whilst at the store, or ask them to send a letter out stating the above. Trust me - Brighthouse will try anything to keep you paying against this "policy".

[ozzywizard]

thanks heaps.

 

Remember - you are ONLY cancelling the insurance, you are not taking out a new loan, so don't listen if they say the existing loan has to be cancelled and a new loan started because that is how they have to do it.

 

This is what they said they would have to do if the insurance was acceptable, what is wrong with taking out a new loan ? as long as the insurance is cancelled then why would it matter if they draw up a new loan ? how is this worse for me ?

[Conniff]

Because you will end up paying more that you at first agreed to when you originally took out the loan.

 

If they make a new loan over the months you have left at the same interest, I would still suspect that it will cost you more and if the insurance was in with the loan and tthe interest is the same as before, then you will end up paying more.

 

See if you can take away the loan agreement to have a proper read before signing it.

[clemma]

Also, by re-signing a new loan agreement (rather than an amended one) you will lose all early settlement/repossession rights!!

 

As Conniff says - you will also pay back much more than you would have done originally - they would more than likely put it back to zero repayments made and the item back to full cost.

 

They probably won't allow you to take the agreement away before signing it, so read it very carefully. Double check it is only amended - if possible, scan and post your copy up on here (removing personal details). I have seen many of these agreements so I should be able to tell whether it's a new one or amended. If it's a new one......we will cross that bridge when we get to it.

[ozzywizard]

This was an absolute nightmare, they really are not happy at somone cancelling. lol.

 

okies for easy reading I will put it in bullet points.

 

1) I asked them to cancel the insurance so they phoned tescos and asked them if they would pay brighthouse if acident damage on their rentals. once confirmed they said to me "are you sure you want to cancel as you can never have enough cover"

2) they said a new agreement needed to be draughted, but first they would need to take payment for 8 days as their agreement runs from sat-sat and i am setting up a new agreement on the friday so it needs to be paid for 8 days till next saturday.

3) they made new agreement that I refused to sign because I wanted to take it home and read through it but they said if I dont sign they will have to collect my goods tonight as they own them and it is an unsigned agreement. so very reluctantly I signed in shop after sitting their and checking they had taken off previous payments and weeks paid which they did.

4) On checking the new contract they had only removed the 3 pound weekly damage liability charge of 3 pound and left the 7 pound a week service cover on. I questioned this and they replied "you never asked for this to be removed" I reminded them of my orriginal request which was to have all insurances removed . . .

5) they said to have service cover removed I had to put in in writing so I asked them for a pen and paper and put it in writing in front of them.

6) They accepted the written request but said they can only do it in 7 days so need me to go back to the shop next week to sign a new agreement without service cover and pay another 8 days cause it will be a friday again.

7) they also said that before it can be cancelled they need to discuss the benifits of the insurance with me and so they can be assured I am not cancelling for financial reasons so with 4 kids and a 9 month pregnant wife I had to stand there for 15 mins whilst this sales guy ran through all the reasons to keep it. i just kept saying "i know"

......................

 

so after 4 visits and 3 agreements i will finally have all the insurances removed, its amazing how bad their customer service is when you want to remove somthing with them. Its ashame cause I always got on with them in the shop and always paid on time and never missed every friday. Now I doubt they will ever let me buy anything else after all the debating that went on in the shop.

I will let you know how it goes next week when i go back in and i do not understand this 8 days payment to remove insurances.

[Conniff]

Nice one ozzy. This insurance [problem] is just that, a [problem]. If you cancel your Tesco insurance now and smash up 'their' goods, it just means you have to pay for it out of your pocket and if you don't, then they take you to court - simple.

 

Also the even bigger rip-off of service insurance. Since you have had the TV and Computer, have they been out to service it, have they changed the oil filter and spark plugs?

 

I particularly like the bit where it had to be in writing and you said "give me a pen and paper then", wonderfull. Shame you didn't look towards the ceiling and start whistling when he was talking all that rubbish.

 

Once again - well done.

[ozzywizard]

very true on all your comments conniff.

 

When they gave me pen and paper I wrote "I want to cancel my service insurance on all policies" thats all they got in very scruffy writing, oh then I asked for a copy of it.

 

I did better than whistling at the ceiling, my kids are age 3,4,6 and 9 . they are good kids though and never touch anything in shops if they I tell them not too, but i didnt tell them not too so as kids do they played so everytime he tried to tell me somthing i just turned to a kid and said "stop climbing on them couches, or leave that tv alone or get off them bunk beds, but said it laughing so kids never took me seriously. you should of been their it was funny.

 

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[clemma]

Well done to you!! I love the fact they threatened to take your goods - I would have told them to show me the court order......

[ozzywizard]

yeah i couldnt believe that, she actually said If I dont sign the agreemment they will have to remove their goods tonight, so I calmly replied " can you just confirm that you are preasuring me to sign this and are threatening to remove the goods unless I do, I said it in a loud enough tone so everyone in the shop heard, she just replied with a laugh saying ?"they are our goods and you need to sign for them . . .

[ozzywizard]

going back tomorrow to remove the service insurance so I dont have to pay 8 days again . . . . .