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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Help...Need advise regarding an Ebay member

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I am needing advise as what to do next regarding an Ebay member. I found parts I was needing to repair my car on an ebay members account, he had a number of parts i needed so i contacted him to see if i could buy all the items as a package for a reduced price. After a couple of emails via ebay we came to an agreement, which was £400 and I would arrange a courier to pick the items up from his house. He then told me he wanted the payment to be done by bank deposit in to his account and to get in contact as soon as I had done this so he could remove all the items off ebay then arrange the courier. I did not use Buy It Now on any of the items. I did not see the bank deposit as being an issue seeing as he had such a good feedback on ebay. So after depositing the money in to his account i phoned him immediately afterwords but he did not answer.


Since then, Friday 10th july, he has not answered his phone or replied to any of my emails I have sent him. He did however take the items off ebay after i had contacted him but has since put a few of them back up for sale.


I have contacted Ebay regarding this issue but have had no reply as of yet. I am not sure if they can do anything as i have done this outwith Ebay rules.


I have all the sellers contact details, emails we sent back and forth and the bank deposit receipt.


I am just after some information as to what route to take next as it is alot of money to myself and i cannot just forget about it.


Any help would be much appreciated.

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hi haddow


have you tried asking on the ebay member help boards?


i dont think you can really do much because you didnt buy from ebay auctions, your only course of action would be to contact the police. make sure you print off all correspondance from this person to show the police, but e bay will not be able to do anything



hope you get a result.

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No I havent done that as yet but i will do that today. I didn't think Ebay could do anything as i didn't use Buy It Now. I am going to go to my local police station today and report it.


Do you think I would have a good chance if it took this to the small claims?

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i relly feel for you and it really makes me angry that people have to steal off others, i really hope the police listen to you. make sure when you speak to them that some desk monkey does not fob you off by saying its a civil matter., its not ,it is theft and demand to speak to somone in authority.


maybe you could send a letter before action to this persons address recorded delivery stating you want a full refund or you will be taking this matter to the police or taking legal action, its worth a shot.


s x

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