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Southern Water/Moorcroft

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Hi there - been away for a bit but could now do with some help

 

I have a long-standing issue with Southern Water over an alleged debt - it goes back, in part at least for about 10 years, and I started getting letters from Moorcroft about a year ago. SW are responsible for waste water and we get supplies from another water company (that was the origin of the problem - confusion). I queried the debt - their letter just stated an amount, and asked for a written breakdown of how the figure had been arrived at. I have had no such breakdown, just a few more letters from the threatomatic - we will take you to court, send a doorstep collector etc etc, and on each occasion I have restated my request for a statement, on the basis that any part of the amount claimed which relates to accounts beyond six years will be stat-barred. I also remonded them that I would not conduct discussions at the door so any implied permission for their representative to visit was withdrawn so don't bother.

 

I found a card put through the door yesterday (why do people come when they know you are at work?) from Southern Water Collections to advise that I have failed to respond to communications from SW and that they would now be taking legal action unless I contact a mobile number within 7 days, and that these powers also include the use of powers to seize goods by bailiffs. Also handwritten underneath it says "we will also close off sewage removal".

 

When I looked at the reference number on the card, I recognised it as being a Moorcroft one. Naturally I will be sending yet another letter to Stockport advising that it is they who fail to respond to letters, not I, and wtf are they playing at sending a representative pretending to be from SW when I have explicitly told them that I will not deal with them at the doorstep.

 

Before I send it though, exactly what can and cannot Moorcroft do? Of course they would need a court order, which I would contest on the basis of their refusal to substantiate the debt or come to an agreement by any other means, but what about this closing off the sewage business? Is that lawful? Would love to know how they would do so anyway without also blocking up the neighbours pipes.

 

Could anybody spare me an opinion? Thanks


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moorcroft what darlings, making threats they are not allowed to do.

 

i'd stop all this nonsence tennis match and get in contact with the regulator:

Ofwat::Ofwat home page

10yrs is far to long to endure this unneccesary aggro

 

dx


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Thanks for the input. I dislike Moorcroft for all sorts of reasons, but this particular pice of work has made me especially angry! They have frustrated my attempts to sort out the part of any debt which I do owe by refusing to send a breakdown, and the threat to cut of sewage seems to be an extremely underhand trick.


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