Blizzard Entertainment

[tinyfin]

I seem to be on a bit of a mission at the moment. so far i have got a free broadband upgrade, my council tax court summons thrown out and now i am after Blizzard Entertainment the produces of World of Warcraft!

 

I used to play this game several years ago and recently a friend purchased the game and I was aiming to join him to kill a few evenings (saving money as i cannt really afford to go out)

 

I was suprised to find my account had been banned and I instantly contacted them to be informed the decision was justified and they would not provide any further information or discuss the matter further.

 

Talk about Customer Service!

 

So i am curious as to how far i can push them! They have an extensive list of T&C's which basically come down to them claiming a right to ban anyone for any reason.

 

It is unreasonable for anyone to read the T&C due to the length and language used and i believe it is "unfair".

 

Blizzard Entertainment are based in France although our contract is governed under UK law, should they honour this.

 

I have contacted them requesting all information on their systems using the SAR quoting both the Data Protection Act and EU Directive (incase they don't want to proceed within the UK laws)

 

This isn't about a game, its about the principle of it. I do not like companies refusing to provide me with information I am entitled to!

 

Over my time with them i have spent over £150 for a product i believed would run for many many years, this product has been terminated early, I believe this will fall under the Sales of Good act in that it has failed to operator for the duration expected.

 

I would be very grateful for anyones thoughts or suggestions.

 

Thank you

[maroondevo52]

Hi,

 

Sorry I can't help you much, but this post just reminded me, my son played Wow, I used to pay 3 monthly, he stopped playing some months ago and I've just realised they have continued to take his payments.

 

I always paid it 3 months at a time, looks like they've taken a payment without me doing anything, need to get on to them.

 

Regards.

 

Scott.

[tinyfin]

Hi Scott.

 

You will be happy to hear that they tend to be very good with the refunding side of things, another friend recently got 12months worth back. Thats one of their better policies...shame about the brick wall i am facing!

 

Expect to be on Hold for over 30/40 minutes but at least its a free number!

to save you time:

 

Contacting Billing:

ur Billing department provides assistance with account and billing issues you may have with your World of Warcraft account.opening hours are:

 

 

 

10:30 am to 08:00 pm (Paris time), on Monday and Tuesday.

11:30 am to 08:00 pm (Paris time), on Wednesday.

10:30 am to 08:00 pm (Paris time), on Thursday.

10:30 am to 07:00 pm (Paris time), on Friday.

 

United Kingdom: 0800 931 0800 (free)

[maroondevo52]

Hi,

 

Thanks for that, some rep coming your way

 

I'll give them a call, and hopefully get my cash back.

 

Regards.

 

Scott.

[maroondevo52]

Just got round to phoning them yesterday refunding £75 and removing from their records