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    • threads merged  please keep to one thread per issue.   dx  
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Buffeh

Help! Dont know what rights I have if any

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Hi, New to the board after searching and searching for advice on my situation.

 

Ill try to keep it short :rolleyes:

 

12th June my motorbike breaks down on the M25 - seemingly an electrical fault and one that is recognised by Honda.

 

Recovered to my destination and advised by the recovery driver to ring when ready to go home and get it recovered home as he doubts it will start (he said he knew nothing about bikes after he had taken the two side rear panels of and the seat to stick a booster pack on the battery)

 

Two days later ring recovery company and they send the same firm out and the same guy arrives.

 

I explain I have to travel onto London but my husband will be at home to sign for the bike once she arrives.

 

Once the bike is delivered I receive a call from my husband asking if Im bringing the other panel home with me?!!! On questioning it emerges that the driver delivered the bike and told my husband when he asked about the panel that it was never on there (this is a dirty great fairing panel that runs half the length of the bike)

 

I ring up the recovery again and lodge a complaint because the bike went on intact and I had three witnesses that saw it.

 

One week later after numerous calls I finally get a call stating that the driver has been interviewed again and that his story no longer tallies and so the recovery company admits full liability :) Great I thought.

 

Speak to the manager of the firm and he couldnt be more apologetic. We organise for the bike to be transported to his company so that they can 1. replace the missing part 2. colour match it to the rest of the bike. In addition due to the inconvieniance and stress I was put through for a week while his driver called me a liar and denied the panel was ever there he will diagnose and repair the original fault for me. Great!!

 

Three weeks later I finally get the bike back.

 

NOT impressed with the panel fit or colour match - stands out like a sore thumb!! Then first time I use the bike it breaks down with exactually the same fault!!!

 

Ring the recovery firm once more (Green Flag) explain the situation and they commission a report on the bike to ascertain the fault and whether it is the same one. Well thats taken three days so far and they wont allow me a copy of the report on my own bike!!

 

They are now stating that the RR has burnt out (this is the same part as was replaced last time) and that the stator (alternator on a bike) is not running properly. Oh and that the colour match is acceptable!

 

First they tried telling me that the stator going (it was dishing out far to little power) would burn out the RR which sounded very wrong to me so I rang a Honda dealer plus a couple of other garages and they all stated that was incorrect and if anything the RR would of burnt out first and damaged the stator.

 

They are now saying there is no way they can tell if the garage is responsible for whats occurred.

 

However everything ive read and all the garages Ive spoken to have said that should the RR fail there is specific course of actions that should be taken to ensure the repair is good. and that if these were done there should be no reason for the RR to fail again *sigh

 

ANyway Green flag rang the garage and asked about the warranty attached to the parts and work they had done and they said there is none!!

 

Green flag are making a decision tomorrow but I feel like Im getting screwed over and would like to know if anyone can advice me :confused:

 

Many thanks in advance

 

the bike is a cbr 600 (honda) btw just incase someone wanted to know.

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Thought Id pop back to post an update.

 

The company admitted full liability in the end after I had threatened them with the financial ombudsman and court action. I contacted their own underwriters and lodged a complaint with them as well.

 

Result was one week later they sent my bike back to AND settled on a cash payment of my suggestion which has enabled me to purchase a new bike.

 

Still got my old one which, with a rebuilt wiring loom should be back on the road sometime in the future.

 

Dont give up folks, if you know your in the right keep on at them!!

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