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    • Sorry, trying to catch up with all the questions.. I paid by BACS - it was the only option I was given. They are based in Wallasey, Wirral, and I think they have been there for some time.  I don't think they have disappeared.
    • The social worker saw some of the photographs.  Because of the timing, holidays, everyone busy etc she said she would go by my judgement as to whether Friend should be allowed home (This was before the service was carried out)  I sent her some photos but neither of us mentioned Friend not coming home - nobody wanted him to have to stay in the care home any longer, it was totally inappropriate.  She knew I was going to take some action with regard to the service, but we didn't speak again.  
    • Hi, yes, those are the people.   It's too late to ask SS to inspect.  This all happened in a big rush between xmas and new year; I complained to the woman I'd been dealing with, she liaised with the MD and came back with the £100 offer, took a couple of days, I refused, she then said I needed to contac the MD. When I emailed him, I got the out of office message back, and then, eventually, the offer of £150 which he deposited, without my agreement, into my account..  So it all took weeks.  I have plenty of photos though.
    • Yes that sounds correct Commensurate use
    • I don’t have the details to hand, they’ll be on an old IDE hard disk from my old computer and I’ll need to buy an adapter to access those files.   But from memory, I think the case was around 2016 in an English county court. A lawyer was posting progress on a case he was working on, I can’t remember which forum, arguing that Erudios DAF forms breeched unfair contract law.   Erudio settled the matter out of court just before the case was heard when the lawyers client accepted an offer to backdate all his deferments and make changes to future DAF forms.   Very soon after all the posts relating to the case were removed from the forum, I suspect as part of the settlement deal with Erudio.   TBH I wasn’t sure at the time that I was going to be able to use this anyway, given that there was no ruling on the case to refer to.   I just wanted to make them aware that I knew they had granted deferment to somebody who hadn’t used their DAF.   I turned 50 in February 2018.   Strangely, I can’t find a copy of the default notice or their final response.   I say strangely because I have what I thought were all my Erudio letters in a file in date order.   I can only think therefore that they were sent by email and I did have a period were I had to switch email providers and email addresses because emails were being lost, and then when I switched the previous provider deleted everything.   I did manage to backup some of those emails before the previous provider deleted them, but again they would be on my old IDE hard disk, so I don’t have access to them right now.   Sorry I know this isn’t much help.   How essential are these letters?
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
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Morning everyone, does anyone have bank details for Quickquid.

Need to set up a payment plan with them but they are not answering my email and I refuse to telephone them.

 

The only way I can make payment to them is pay directly into their bank account, no details though.

 

If anyone can help, it would be much appreciated.

 

Bub1

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Good morning, hope all is well with you.

 

Very sorry, this is definitely one that I do not have (in the minority!) :eek:

MJC 007.5 :cool:

 

Advice or opinions offered by mjc 007.5 are personal, offered in good faith and without prejudice or liability. Your decisions and actions are your own and should you be in any doubt then please seek the opinion of a fully qualified and insured professional

 

:) If you think I have helped you please feel free to click on my scales :)

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Hi Bub

 

As they are American, it will be difficult to pay in to their bank. They suggested paying by paypal to me at one stage.

 

In time they will pass to 1st credit, at this stage requesting a CCA will buy you a couple of months grace and if they get an agreement (not got mine after two months!) you will be able to set up a payment plan.

 

QQ themselves are quite helpful if you can clear balance over 3 months. Interestingly before they passed my account to 1st credit they offer me a 50% settlement figure.

 

I would be tempted to play the waiting game.

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Morning everyone, does anyone have bank details for Quickquid.

Need to set up a payment plan with them but they are not answering my email and I refuse to telephone them.

 

The only way I can make payment to them is pay directly into their bank account, no details though.

 

If anyone can help, it would be much appreciated.

 

Bub1

 

I wouldn't recommend just tranferring money into their account without either a prevously agreed payment plan or agreeable reference.

 

I'd imagine they would have a UK based holding account to accept Debit Card Payments etc too.

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They will happily accept debit cards, I wouldn't trust them with mine though! You only have to read some of MJC threads to see what they can get up to with them.

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And still trying their luck now! Made my own mess but can say I am expert at how low they will stoop as a result!

MJC 007.5 :cool:

 

Advice or opinions offered by mjc 007.5 are personal, offered in good faith and without prejudice or liability. Your decisions and actions are your own and should you be in any doubt then please seek the opinion of a fully qualified and insured professional

 

:) If you think I have helped you please feel free to click on my scales :)

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Hi, I have no intention of giving them my debit card details. The only one they have is a cancelled debit card number which I paid them from in the past. What is 1st credit like. Also, do not have paypal so they wont get a payment from me from there.

 

I cannot pay over 3 months at present. So I guess I will have to wait and see what happens.

 

These are the only people I am having trouble with. The other one is fine.

 

Bub1

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Good morning, hope all is well with you.

 

Very sorry, this is definitely one that I do not have (in the minority!) :eek:

 

 

I am fine thank you and you?

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Bub

 

1st credit are a pain in the a***. However at least you deal with someone in the UK and they will no doubt agree a monthly payment plan with you.

 

as you are keen to pay this off I doubt you will have a problem with them. I would still CCA them though! Who knows if they will be able to get copy of CCA.

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I would wait for them to contact you. CCA request will cost you £1 postal order. Suitable letter can be found in template library.

 

Only pay what you owe and challenge any charges etc.

 

 

Thank you. I will wait for them to get in touch then ask for CCA.

 

Bub1

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Decided not to wait for them to get in touch. Seeing as they have been rude to me in the past, I have now emailed all their other companies in the US. I am also in the process of tracking down the CEO and when I do get hold of him, give him an ear bashing.

 

I must say that going to the top with one of the other companies I had problems with certainly worked, so I am trying it with this one.

 

I even had one of their employees laugh at me down the phone not so long ago when I told them I was ill with an illness that wont get better but can be controlled. I think that is just cause to complain. I did email Quickquid when this happened and all I got back was call our collections dept, no way!

 

Bub1

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they have a uk address

QuickQuid

Communications House

26 York Street

London

W1U6PZ

 

 

Thank you. I will write to them. In the meantime I will still try their CEO.

Funny enough have had email from them this morning saying my account is in default and they wont accept a payment plan.

 

Bub1

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QQ have been in touch they want £249 over 3 months which I cant do. I have wrote and told them this, I also told them that I have been in touch with CCCS and will be sending them a letter with an offer of payment and will still be contacting their CEO. As yet they have not replied.

 

Bub1

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Hi Bub

 

Keep at em!!

 

I doubt they have even of heard of CCCS. When I had issues with them they said that my debt to them would be reported to my local paper. Made me laugh though. They have no idea how the system works in the UK.

 

I suspect you will have to await your DCA contact.

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I will send them the letter CCCS said send by recorded delivery to london office, with what the CCCS said pay which was a token payment and see what happens from there.

QQ said they have noted my situation but will continue to try and take the money (some hope) until payment arrangements is reached.

I replied that i will charge them and deduct from their money every time they try and take money and I am charged for it. I also said that I will not get into any more emails tit for tat with them as they have been notified of the situation etc., and that i will be writing to the London office etc.,

 

I havent had reply back.

 

Bub1

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I have managed to track down QQ collections office address in Sheffieild.

So mypayment will be going there.

 

If anyone wants it message me or if allowed will post on here.

 

Bub1

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When sending letter from CCCS that they told me to copy should I include a financial statement like CCCS said to as they will then see there is not enough money to pay what they want?

 

Bub1

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Hi there

 

Do you know whether QQ will be able to withdraw funds on my account if I have cancelled my direct debit yesterday? The payment is due tomorrow and I don't want them to take it before my rent has gone out as that will leave me in a right pickle. They don't have my debit card details so should it be okay? I will contact them and try and arrange a payment plan to get rid of the amount!

 

thanks

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Hi, I cancelled my DD and they wrote to me asking for new DD details, I didnt give them any.

Just keep an eye on the card. Not sure on that as any card number they had on mine is not now in force and the only details they have are a new account which is empty.

 

Just keep checking your account for anything.

 

I do have QQ collections office details in sheffield if you need them.

 

Bub1

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