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    • Hello. So I’ve found this high-end turntable on some Dutch Gumtree equivalent. Seller seemed like a nice guy who's agreed to go through the trouble of posting it to the UK. So I’ve paid with PayPal opting for buyer’s protection. 4 days later I’ve got a phone call that the courier is at the gates to the estate. I've ran to the lift all excited. As I stood waiting for the lift I saw through the window the courier taking out the box and dropping it on its side (it has to be carried horizontally). I hoped it's not my turntable...but it was. When I came down I was upset and asked him why in the world would he drop it on its side when it clearly says ''handle with care'' and there are clear arrows on the box indicating that it has to stay horizontal. All he said was - ''sorry, you can refuse it if you want''. I've told him that I’d like to report this and asked him for a form to do it and asked what the procedure is. Their van was blocking the gate and there were other cars so I’ve asked him to park the van and he just snapped a pic of a parcel on the ground (they don't need a signature because of pandemic), jumped in the van and left... I was just standing there in disbelief. I waited a bit maybe he'll turn around and come back but he didn't, I went onto the app and all I’ve found was that parcel status has changed to 'delivered' and there was a picture of it on the ground uploaded.  Couldn't find any way to report what has happened on their app, apart from leaving a feedback for the driver. Took it home opened the box hoping the damage would be minor. so the acrylic lid (£250) is broken, the tonearm (£1310) has been broken off, the cable (£250) is ripped off, the motor speeds are off, the plinth and the deck have scratches (don't know how to evaluate that).  Phoned dpd- got no reply, went onto their chat system and was told to just send the pictures of the damage to the guy in Netherlands as he has to start the case as he was the one ordering the delivery. The seller has been really cooperative. And after hours on the phone he's got a reply asking him to send photos of the damage and the damage costs which he's done, after two weeks they have send him a form to fill, which he's done and it's been almost 2 weeks since. No reply. It's been really annoying as I’ve spend a lot of money and don't know what the situation is. I have 'PayPal buyer’s protection' but I don't want the guy who's sold it to me to be out of his pocket as it's not his fault that the courier was so incompetent. What are my options? Can I do anything on my part to speed this process up and what would my options be if dpd wouldn't agree to pay the adequate compensation? Thank you
    • What happened BRS, contacted me after the accident and wanted to repair the damage i agreed i told them don't you want to go through the insurance they said no !. I said ok you can repair the damage, they asked me for more details about the damage so they could post the job on mybuilder.com. Anyway i emailed them giving them details of the damage and they never replied and ignored me.   It was only when i done a askmid and got the insurance details of 2 policies running on the vehicle and contacted Allianz the first on the list, BRS contacted me saying sorry for the lack of communication i went on holiday and left it with another staff member who failed to contact you.   BRS offered to say they want to repair the damage i said "NO" you messed me about the first time and now i want the security of going through the insurance.     I did give them one last opportunity under my terms i told them to pay ***** (fair amount)into my account and that would settle the matter and i would sign a agreement that the damages are paid in full. There reply was "that is not how we do things here and to contact their insurance" and conveniently never gave me the insurer responsible.
    • Check this and read about a Notice Of Correction     
    • There can be many reasons for dual insurance, depending on the use of the vehicle, certain hires, contracts etc, - nothing our of the ordinary there, just get the firm to confirm which one, as above don't let them dictate, they are in the wrong.    I would use you own insurers , and always advise this in cases where there is an impact claim for a  wall or similar.    Reason being is the third parties liability is for indemnity only which realistically is to pay for the damaged part of the wall and that only, they don't even have to pay for a builder, just the cost to repair, leaving you to deal and fend for yourself.    Your home  insurance cover will be on a new for old basis, giving further allowance if there any grey areas in regards to block matching, matching items (say for the welding) potential wear and tear contributing etc,    - more chance of getting more of the wall done than just the section that is damaged - plus it gives you a much better right of recourse if anything goes wrong, especially if you get a cash settlement or they use dodgy bob the builder.    Your insurer will want the third party details and will chase the responsible underwriter for their recovery, you may be able to piggy back on that. The reason for their hesitance in confirming about claiming back the XS will be due to the fact they are a home claims team and don't do an awful lot of recovery of losses compared to a motor claims department, and generally don't have as much experience on a day to day basis (or certainly not the front line staff). 
    • Give them time-amoebas are a little short on brain power to work sarcasm out. I wrote a letter similar to yours to Parking Eye and they wrote back to confirm they had received my appeal! 
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    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
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    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
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hello

I have worked for a bar since march 2008,starting off as part time then going full time, i have found out tonight i am going to be dismissed,

 

the incident involved myself and an underage drinker he went to attack me and i defended myself, but according tothe manager from cctv he believes i was the aggressor. this incident occured last tuesday night, i then worked weds fri and saturday night and asked on three seperate occasions if i was in trouble over the incident, eachtime he replied

"no not at all",i decided to write an incident report at home and gave it in the next day even though i was not asked for one, just to cover myself i thought.

however my hours were cut from an average of 30 a week, to 16. my close friend is the assistant manager and found my letter of dismissal on the pc and showed it to me on monday the letter was typed up on the 8th july the day after the incident saying i violatedcompany policy and it was gross misconduct therefore they are dismissing me but will honour my hours and pay me for the remainderof the week.

 

at the bottomof the letter it states quite clearly "as you have not worked for the company for over a year you have no right of appeal"

 

i believe they have used this as an excuse to get rid of me as my partner was theformer manageress and he does not like the fact i workedthere before he took over. As i have worked there over 17 months i believe i have employee rights including a disciplinary before dismissal,ifthis incident wasso bad why was i not immediatley suspended pending investigation, as far as i am aware he has done no investigation and i have had no indication of this action being taken.

 

what should i do should i just take the letter then go for a tribunal or should ipoint out that i have fuill employee rights?

 

any helpwould be appreciated

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hello

I have worked for a bar since march 2008,starting off as part time then going full time, i have found out tonight i am going to be dismissed,

 

the incident involved myself and an underage drinker he went to attack me and i defended myself, but according tothe manager from cctv he believes i was the aggressor.

What he believes is not relevant - it is what he can prove that matters. He needs to be reminded that if you go to an ET, his 'evidence' will need to stand scrutiny in that forum.

 

this incident occured last tuesday night, i then worked weds fri and saturday night and asked on three seperate occasions if i was in trouble over the incident, eachtime he replied

"no not at all"

Was this statement witnessed?

my close friend is the assistant manager and found my letter of dismissal on the pc and showed it to me on monday the letter was typed up on the 8th july the day after the incident saying i violatedcompany policy and it was gross misconduct therefore they are dismissing me but will honour my hours and pay me for the remainderof the week.

You friend could find himself in deep trouble if this is found out. And the letter cannot be issued to you without a proper disciplinary process being gone through first.

 

at the bottomof the letter it states quite clearly "as you have not worked for the company for over a year you have no right of appeal"
They are wrong. I suspect that your manager believes that he only needs to count your full-time employment,

 

 

what should i do should i just take the letter then go for a tribunal or should ipoint out that i have fuill employee rights?

 

any helpwould be appreciated

For the moment, you do absolutely nothing but continue to work as normal. From your post, all you have seen is this letter on a PC; you haven't been issued with it.

 

Until you are given the letter and dismissed, nothing needs to be done.

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What Pat says is spot on, very good advice.. also, if i remember correctly..you have the right to view the CCTV footage if this is to be used as part of the evidence for your dismissal.

 

Again, wait until you have been formally served the notice of dismissal before going down the tribunal route, but it may be prudent to ask if you can see the CCTV footage.

 

Again as Pat says, in an ET; the evidence has to stand up to intense scrutiny; they will take into account whether there is any audio; they are not going to say "Bang, yes the company is right just because they show us a fussy CCTV image with no audio etc" seems silly but you get my point :)


XXX Banking Plc: (Cant Disclose for Legal Reasons at the mo)

 

Sexual Discrimination/Breach of DPA 1998 Letter before Action Sent : 03/06/2009 :| (Delivered 05/06/2009)

 

<Response to settle to be received from them no later than 23/06/2009 or court papers filed>

 

Response received on 25/06/09 but dated 23/06/09

 

Tribunal CMD to be held via telephone on 31/08/09

Pre-Hearing Review Date to be set

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thanks for the advice, i know its coming tonight, when he serves it do i immediatley appeal or do i leave it for a day?

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thanks for the advice, i know its coming tonight, when he serves it do i immediatley appeal or do i leave it for a day?

 

You should appeal in writing - if it comes to this.

 

If you are simply dismissed and served with the letter, than you have a slam-dunk ET case as the company has failed in any way to follow the statutory disciplinary requirements.

 

Under the law, you cannot simply be dismissed for this tonight. You must be invited, in writing giving reasonable notice, to a disciplinary meeting. The invitation must make it clear what the disciplinary is for; what the possible outcome might be (ie dismissal); remind you of your right to be accompanied by a work colleague or trade union official. It should also have copies of statements/evidence that the employer on which the employer is relying for their case.

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so if i am dismissed appeal then go for an et or just go straight for a tribunal as i believe i have no chance of keeping my job.

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You have to go through the appeal before you can go to the ET.

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ok and if they refuse an appeal?

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They shouldnt refuse an appeal as its a basic right, however if they do not change their initial decision you should then go through the process of an ET :)


XXX Banking Plc: (Cant Disclose for Legal Reasons at the mo)

 

Sexual Discrimination/Breach of DPA 1998 Letter before Action Sent : 03/06/2009 :| (Delivered 05/06/2009)

 

<Response to settle to be received from them no later than 23/06/2009 or court papers filed>

 

Response received on 25/06/09 but dated 23/06/09

 

Tribunal CMD to be held via telephone on 31/08/09

Pre-Hearing Review Date to be set

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really wish it hadnot come to this, but i can see them trying to get away with it.

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If they refuse the appeal then an ET will automatically consider the dismissal unfair. Although if they do dismiss you tonight without following the correct disciplinary process then that ship will already have sailed. But even then, you'd still need to write an appeal letter to them.

 

If they don't follow the correct process then they won't get away with it. Not unless you let them. Best thing for now is just to see what happens from their side.

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he found out i knew and realised i had full rights, instead he has given me a letter inviting me to an investagation meeting tonight, this meeting coyuldlead todisciplinary.....

 

however i feel i can successfully appeal this as if it is gross misconduct why have i not been suspended and the incident occured on the 6th of july

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