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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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JSA Overpayments Penalties Etc


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I wonder if someone would like to advise/comment.

Quick backgound: Made redundant last day August 2008. JSA (IB) ran out 21st March 2009. In Novernber for just under 4 weeks did some part time (10-15hrs pw) 7pm-10pm on line training and got paid. Gave up at the end because the pay is simply unsubstainable.

April 2009 - Under caution interview. Went there and was open and honest and did 'not' (genuinely) know I had to declare this. Decision arrives May telling me £199.60 overpayment. Called to say still unemployed and lady said she'd mark it down as such so no need to worry.

Monday, July 13th letter telling me to pay! Called and entered into a payment agreement for £1 (yes a quid) a month. Wednesday July 15th letter arrives telling me 30% penalty to be added. Letter states an interview for me to sign to accept on Friday 24th July at 10am. Called and spoke to the nice interviewee (by chance) who said she did not make any decisions but just did the interview originally. I protested my amazement and disgust at the whole affair that I consider just so unfair having worked and paid NI and IT for 40 years!

Any suggestions? Should I appeal as I know signing opens the data available to other people like Housing Benefits? Would they actually take me to court (which by the way I'm happy to do)? Having read the sections of SSAA 1992 I can see that whilst one might appeal the chances of winning are about zero aka unfair justice within a democracy (soap box mode off).

 

Thanks in advance

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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In all honesty, I think you should work out an acceptable repayment plan and pay off the overpayment. Since it was a genuine mistake, I might be tempted to see if I could get the penalty removed, but doing undeclared work whilst claiming benefits is a big no-no. As such, it seems unlikely you'd win an appeal, since your case could really only be that it was an accident that you broke the law. I hope that doesn't sound too harsh - these things happen, and not everyone is familiar with the benefit system. But I really don't think you'd have much luck in an appeal.

 

As to court, if you repay as agreed it seems unlikely they'd prosecute over £199 (it probably wouldn't be cost-effective), but that's simply my educated guess.

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In all honesty, I think you should work out an acceptable repayment plan and pay off the overpayment. Since it was a genuine mistake, I might be tempted to see if I could get the penalty removed, but doing undeclared work whilst claiming benefits is a big no-no. As such, it seems unlikely you'd win an appeal, since your case could really only be that it was an accident that you broke the law. I hope that doesn't sound too harsh - these things happen, and not everyone is familiar with the benefit system. But I really don't think you'd have much luck in an appeal.

 

As to court, if you repay as agreed it seems unlikely they'd prosecute over £199 (it probably wouldn't be cost-effective), but that's simply my educated guess.

 

Thank you for that! :)

My point is regarding the additional 30% penalty added ON TOP of the £199.60. I've agreed a payment plan at £1 a month for the £199.60. I do not think it fair under the circumstances that I have been charged the penalty amount which comes to an extra £59.88. I wa totally open, honest and genuine in my interview.

They want me to go and sign that document saying I accept the penaly charge. I am also aware that by signing it would mean the data can be used in other departments such as Housing benefits etc.

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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  • 2 weeks later...

Have brought your first post to the attention of the site team, they might have more knowledge.:)

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Have brought your first post to the attention of the site team, they might have more knowledge.:)

 

Erm, no? In fact if we go down the track of DWP it appears that you have 'NO' option but to pay the penalty whatever the reasons of you being paid too much. It's one of those 'neat' laws that are translated to 'you can appeal but you cannot win'. I am however in the process of a letter to DWP to let them know what I think with loads of questions. What amused me was the letter to attend to sign the penalty also included that could answer any questions. In fact they could answer 'NO' questions because they had no answers. When I signed I also put 'Forced to sign under protest' next to my signature.

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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