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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bank charges reclaim - Visit to my local branch


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The company handling my two sizable bank charges claims has sent me two wads of forms. These include - Claims letters - Acknowledgment forms - Letter of Authority - Financial hardship claim form.

 

They say that I need to visit my local bank branch in person and hand over the forms. The official receiving the documents must sign and date the acknowledgment form.

 

I was just wondering why I would need to do this in person and should I ask for the manger, or can any bank employee sign?

 

Thanks for any help.

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The company handling my two sizable bank charges claims has sent me two wads of forms. These include - Claims letters - Acknowledgment forms - Letter of Authority - Financial hardship claim form.

 

They say that I need to visit my local bank branch in person and hand over the forms. The official receiving the documents must sign and date the acknowledgment form.

 

I was just wondering why I would need to do this in person and should I ask for the manger, or can any bank employee sign?

 

Thanks for any help.

 

They have no idea and you are letting them do your claims.....sigh.

You need to send the Template letters probably from an internet based forum which might have cost you £50(free on all forums) to a central department. Which bank is it? I don't care which company you are using so please do not mention their name(it is embarrassing enough that they have told that garbage already).

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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And a warm welcome to the Free forum where you don't pay to do the same thing without fuss :D

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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A lesson learnt. I did two claims successfully myself just before the whole ground to a halt in 2007. I was moving abroad for a year, so handed the remaining claims onto this company (I won’t name them).

 

The claim is two years old now and the company has all the correspondence etc. They have recently calculated the amounts + interest and put forward the claims (Hardship Claim) to the TSB and Alliance & Leicester. I received two letters from the TSB acknowledging the claim (nothing from A&L) and forwarded them on to the claims company.

 

Today I received several document which the claims company says I must hand ‘in person‘ - Is there a legal reason for this?

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A lesson learnt. I did two claims successfully myself just before the whole ground to a halt in 2007. I was moving abroad for a year, so handed the remaining claims onto this company (I won’t name them).

 

The claim is two years old now and the company has all the correspondence etc. They have recently calculated the amounts + interest and put forward the claims (Hardship Claim) to the TSB and Alliance & Leicester. I received two letters from the TSB acknowledging the claim (nothing from A&L) and forwarded them on to the claims company.

 

Today I received several document which the claims company says I must hand ‘in person‘ - Is there a legal reason for this?

 

Can you check the forms for any charges that they will make if you are successful with a hardship claim?

Claims Management Companies cannot go through the FOS on bank charges claims so they won't be able to do that for you.

Do you have priority debt arrears(mortgage/rent, council tax, utilities)?

Have they made you aware that you can claim from 27th July 2001 on financial hardship claims?

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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IWMMB - Take a look at the grief I went through when like you I handed everything to one of these claims touts. Camdenite Vs Abbey.

 

It was a whole world of grief and nearly ended up with me going to court against them for their negligence when submitting "my" claim.

 

As advised here. Get yourself out of it and pronto.

Edited by Camdenite
typos
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