Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

BankFodder BankFodder

 

BankFodder BankFodder


  • Tweets

  • Posts

    • might be wise to introduce some reason upon WHY you used the card, not just repeatedly state it might kill you visa repeatedly??
    • This was one of the replies I received:   Hi Pauline,   Thanks for your email   I’m sorry you’re unhappy with our position, but must respectfully confirm this remains unchanged. This position is in line with the package travel regulations.   If your flight had been cancelled and we were unable to provide an alternative flight within 12 hours of the original flight time you would be offered a refund, but we would aim to provide a suitable alternative to ensure the holiday goes ahead, meaning there is some flexibility in the way we can provide this written into the legislation.   Similarly if we are able to provide an alternative hotel which meets certain criteria based on the hotel originally booked, we do not offer a refund as we have been able to provide an equivalent package.   The options would be to accept the alternative hotel, or amend with no administration fees. Please note, if this options is chosen you would need to pay the difference if the cost of the new booking uis higher, and of course if the cost is lower we would refund this for you.   We have suspended our award-winning flights and holidays until the 15th July, and our last flights to the UK before this suspension departed on the 21st March, which created a lot of unprecedented demand, causing prices to fluctuate much more than normal. This system reacts automatically according to demand and availability.   I hope we’ll be able to welcome you on board soon.   Kind regards, Benjamin Addison Customer Service Escalations Executive
    • Thanks for your help.   I have just seen this on a facebook thread     We saw our hotel was not opening so we rang Jet2.com who immediately offered another hotel and gave us a refund the lady was very helpful and polite   When I rang Jet2 they said they couldn't help   At this point  I really would like them to offer us a refund. We do have the funds to pay the balance, but this may be a risk surely as we don't use credit cards. Or are they bound to refund if we refuse to change? Would you advise me to email CEO again and forward the email I have from the accommodation?
    • if this is the same as yours  it states exactly who has to do what and when..   dx  
    • Hello everyone, I managed to write a letter but since I am not very good to write such a letter in English I took parts from other letters published in this forum.  I am posting it but if it is not right please tell me and I will try to write another one. Thank You.   Dear Sir, I write regarding the letter that I have received from you and concerning the occasion on when I was reported for travelling on your bus service on 17th January 2020 in Pembridge Road/ Kensington Park Road using another person not transferable zip card.   I apologise profusely for my actions in this case. I pride myself on my integrity and honesty and I feel shameful for my moment of very poor judgement. As an international student under Tier 4 Visa conditions if this matter were to escalate further into court, it would lead to severe penalty from Home Office in my case, thus a criminal conviction would be devastating and I am afraid I will lose the right to remain further in the country.   As said above I am an international student. I have been in England less than a year and ignorantly I did not know the severity of such actions. This does not want to be an excuse for my offence, since I immediately understood how wrong I was, it only wants to be an explanation of  what let me take such a foolish decision of using someone else’s zip card.   I am extremely sorry for what may appear to you to have been an attempt to avoid my liability, but I must stress that this was not intentional. I wish to apologise to the member of staff concerned and to TFL, I am just so sorry for my actions and the inconvenience caused to all involved. I am happy to make immediate payment of the unpaid fare and all the reasonable costs that my actions have caused and avoid a criminal record thereby allowing me to protect my good name.   I have never been in trouble with the law in the past and I am very sorry that my ignorance has led to this situation now. I sincerely hope that you will accept my offer. I am now fully aware of the rules relating to the TFL freedom pass and tickets and can assure you that I will always ensure to hold a valid ticket of my own on any future journeys.   I would appreciate your consideration and I sincerely hope that you can show some leniency in this matter.    
  • Our picks

    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 7 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
    • The controversial sub-prime lender says the City watchdog is investigating its practices.
      View the full article
      • 0 replies
abby1234519

DCA strange reply to CCA Request?

style="text-align:center;"> Please note that this topic has not had any new posts for the last 4016 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I sent a CCA request to Reliable Collections for VivalaDiva and Simply Be.

 

As in two different accounts. I've had a reply for ONE of them.

"In relation to your request for a copy of the executed agreement under section 78 of the Consumer Credit Act 1974, under regulation 3 (2)(b) of the Consumer Credit (Cancellation Notices and Copies of Documents) Regulations 1983 there is no requirement to provide a photocopy of the agreement bearing your signature, it is sufficient that we supply you with a "True Copy" of the agreement setting out the terms and conditions to which you have have agreed. A "True Copy" of the Credit Agreement sent out to you when the account was opened."

 

I don't understand? They've sent me a Credit agreement that you send half back to them. They've filled my name and address (the address that was at the time) and obviously my signature is blank and above it says "This is a Credit Agreement regulated by the Consumer Credit Act 1974. Sign it only if you want to be legally bound by its terms. But I didn't sign it or send it back.

 

So what next? I have debts with about 7 creditors. I am only challenging one or two because I know I didn't sign a CA I am paying the rest, I know its sort of morally wrong to try to wriggle out of this but as I am going to uni it would make the load easier to bear.

 

So what should I reply saying?

Share this post


Link to post
Share on other sites

Sorry I'll need it explaining simply, I'm only a simple lady

Share this post


Link to post
Share on other sites

a request under Court Civil Procedure rules for the agreement

 

there should be a letter on that thread


Share this post


Link to post
Share on other sites

Ahhh I've found the letter!! Printing it and sending it off tomorrow via recorded delivery.

 

Any idea what they are likely to reply? I mean I know for a fact they do not have a signed agreement from me

Share this post


Link to post
Share on other sites

ALSO I sent a CCA request to Littlewoods and CCS Collect on 25/06/09. I didn't send it recorded, I wanted to see if they replied anyway, should I wait to see if they do reply or start over and send the letter we've just discussed?

Share this post


Link to post
Share on other sites

you may well get nothing back at all

 

happened to me with another idiotic DCA


Share this post


Link to post
Share on other sites
ALSO I sent a CCA request to Littlewoods and CCS Collect on 25/06/09. I didn't send it recorded, I wanted to see if they replied anyway, should I wait to see if they do reply or start over and send the letter we've just discussed?

 

if they haven't sent anything back,wait until they start hassling you again


Share this post


Link to post
Share on other sites

Yes but isn't the idea that if they don't send anything back then the debt is invalid?

Share this post


Link to post
Share on other sites

No, not invalid just unenforceable through a Court. The debt will always still exist, but most Courts cannot or will not make an order for payment without a correctly completed CCA.

 

These usually just get sold on to the next DCA and it starts all over again.


Every journey begins with a single step :):)

 

Please note: I have no qualifications in this area - my advice is learned from the wonderful members of this Forum. Thanks to you all for your help.

 

If you have found my post helpful please leave a short message by clicking the star to the left of my profile - Thank You

 

The only person entitled to your Personal Finance details is a Judge not a DCA

 

Move all banking activity to another banking group if you have a dispute - your funds can be used to offset debts within the same group.

Be careful with Banking details (card/account numbers) as these can be used to take unauthorised payments.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...