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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

DazPen vs Swift


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I think the early repayment penalty fees should be in the Guiness Book of records. Have you paid the loan off? What year did you sign this in?

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I think the early repayment penalty fees should be in the Guiness Book of records. Have you paid the loan off? What year did you sign this in?

 

Surely they can't be serious:eek::eek::eek:

LTSB PPI on various loans (current/settled) - Refunded inc 8%

 

MBNA 1 Charges - Refunded inc CI

 

MBNA 1 PPI - Refunded

 

MBNA 2 Charges - Refunded inc 8%

 

MBNA 2 PPI - Refunded

 

MBNA 2 Accident Ins - Refunded

 

Swift Advances (settled) Mortgage Charges -Partially refunded

 

Swift Advances (settled) Mortgage PPI - Refunded inc CI & 8%

 

Sainsburys (settled) Loan PPI - Refunded inc CI +8%

 

Sainsburys (closed) Card Charges - Refunded inc CI + 8%

 

M&S Money (closed) Card Charges - Refunded inc CI

 

M&S Money (closed) Card PPI - Refunded inc 8%

 

Direct Line (settled) Loan PPI - Refunded inc CI + 8%

 

Debenhams Card (closed) PPI - Refunded inc 8%

 

Swift Mortgage Charges -Refunded

 

Hitachi Finance (closed) Charges - Refunded

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2006 it was signed in. Pure desparation!!!! Have you noticed the broker fee has not been taken from the loan but as i can see added. Rearlly need some help with this

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I can only see one bit of paper work. I am sure they gave you more than that. Could you put up all documents and so forth so an accurate analysis can be done?

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I can't get over those early settlement figures. It looks like a very cute way of charging a thousand percent interest legally if you decide to pay up early. I'm going to send a Private message to a couple of Swift experts to draw their attention to this thread. It will take a few hours though before they appear and start commenting. In the meantime can you give us more of your story, like if you are up to date with your payments or not and what your immediate concerns are if any? This will help people negotiate a more informed course of action for you. Just hang on in there for the time being.

Edited by overdone
typo

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What you have Dazpen is a multiple agreement.

 

I won't confuse you too much with the nitty's, but I'll try and give you something to use later on, can you please tell us what the situation is with Swift and the timescales and/or court process to date?

 

The agreement is a Regulated Credit Agreement

 

1) The money to GE is Restricted Use Debtor Creditor Credit as you had no control over it - they Swift sent it.

 

2) the Cash which they sent to you is Unrestricted Use.

 

Did they ask if you wanted to pay GE or did they say you can't have the loan unless you clear GE because no doubt GE is also a secured loan?

 

You require 2 categories of credit under the CCA to make your agreement a Multiple Agreement...may I suggest you read this thread http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/171037-multiple-agreements-falling-within.html to familiarise yourself with the legals. Read page 1 - 4 , Print out the first post by PT and page 4 post 61 by elizabeth 1 and take it to any legal advisor, you can challenge any moves Swift make on you for repossession by putting this in front of a Judge...let the solicitors do it for you.

 

Come back once you've familiarised yourself fully and we'll talk you though it.

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can some one tell me if my agrement looks dodgy first of all. they said i had to clear ge loan to get new one. they will send letter to me with court date very soon

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Can any one shed any light on my agreement. Can you tell me what else you may need just to give me an idea. Cheers

 

Dazpen, exactly what date did your agreement commence? You have blanked off the dates but the first payment is 26th July 06 - it makes a difference and to clarify this or act upon it you will need to take proper legal advice, none of us are lawyers so can only point you in a direction from our experience as laypeople. CAB or half an hour of any solicitor is usually free so long as they have Consumer Credit knowledge, will take you through this.

 

After April 2006 the decision on whether your agreement is enforceable lies with the court and the judge, any agreement prior to that relies on the CCA and in that sense your agreement would have been unenforceable as it, as pointed out earlier shows you have 2 distinct categories of credit so in your words ' is dodgy'...We are working on the precribed terms issue, but it is not as simple as saying yes it's unenforceable or no it isn't, it depends on numerous things, the date and your luck being just 2 of them.

 

Read the threads, get some legal advice because you certainly have an agreement which needs looking at. The best time to attack these people is when repo action has been issued to be frank as it saves you issuing a challenge and being lumbered yourself with the cost of that. Swift issue repo action, you issue counterclaim, if that happens we'll help put something together, but bear in mind we are no substitute for proper legal advice and we can't do it for you. we'll help as much as we can, but as I say, your agreement certainly needs looking into...we are working on the rest.

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Stages of New CCA Act came into force

6th April 2006..................Extortionate Credit bargain ..replaced by Unfair Relationship Test ..Section 140

6th April 2007 Removal of Finacial limit 0f £25000

Full Statements of accounts to be sent at 12 monthly intervals.

time to respond to arrears notices extended from 7 days to 14 days...same with default notices

 

This is the important one

6th April 2008 "The discretionary power of courts: Courts will now have discretion to enforce all invalidly executed agreements; the restrictions on this discretion, which applied in respect of certain infringements, have now been lifted

 

This means that section 127 still applies to All agreements Made BEFORE 6th April 2008 ......after that any reliance on Wilson and First Counties and Wilson & Anthr v Hurstanger is gone.

 

 

sparkie

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The loan was taken out on 26 june 2006. Does this make a big difference? Does anybody no a good consumer solicitor?

 

 

Your agreement is covered by the section 140 of te New Act Unfair Relationship and has the extra protection of section 127(3) of the old Act.

 

Good Consuner solicitosr are few and far between 90% immediately say ...we'll have to get Counsels advice.

 

 

sparkie

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Had letter from swift saying they have issued procedings to go to court. Can any body help with my agreement please. I,m shaking and feel very unwell because of this.

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