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S4VVY

S4VVY – VS – Natwest

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Ok, I have a loan with Natwest and decided to check if the branch I took the loan out at can provide me with a copy of the original agreement. This was just a telephone enquiry, not a written request...

 

This is what I got in reply. I’ve typed it out;

 

Dear Mr S4VVY

 

The reference number for your case is ********

 

Thank you for your recent enquiry regarding your loan account.

 

I have applied for the paperwork back from storage but they have not been able to locate the original paperwork. All the information relevant is kept on our computer systems so I have located all the details as below.

 

Date opened – XXth September 2006

 

Term: XX Months

 

Amount: £XXXXX.

 

Annual Percentage Rate: 6.8%

 

Should you require any further information please do not hesitate to contact me on (Phone number).

 

 

What do you guys think?

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What did you write to them to begin with?


.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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This was just a telephone enquiry, not a written request...;)

 

 

Notts

  • Haha 1

As a great man once said " All Men Can Fly But Some Only in One Direction"

 

Notts

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This was just a telephone enquiry, not a written request...;)

 

 

Notts

 

What are specsavers opening times, lol?

  • Haha 1

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Yes, it was a general request by phone. I have a personal banker so asked her to dig up the paper work.

 

I assume I should still follow the formal request root?

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I think you need to make a formal request in writing to be honest.


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FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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