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bank taking money while on benefit

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I wrote to Halifax using the template regarding benefit. I called to find out what was happening and as I had already made a complaint in 2008 via telephone they are treating it as onging complaint, I have to wait for the test case result and that they don't believe they have done anything wrong with taking money from my benefit.


I should receive a letter thursday as they use 2nd class post.


I usually very good with my little amount of money i get. This has caused nothing but worry.


How do I take this forward?

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First right of appropriation with regards to when benefits goes into the account and are swallowed by charges. The bank have the right to charge even if it is benefits but you have the first right of appropriation on the money even if the account is overdrawn.


FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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I'd change Banks, get your benefits paid into another account, then continue to persue Halifax for the charges.






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