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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
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First Plus Loan Misery


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Hi all!

I am sure this will have been answered somewhere but I can't find where so would appreciate all the help I can get.

My husband and I took a loan out with First Plus in 2002 for £39000. We have seen our monthly payments increase from £450 to £510 now and our interest rate is 14%.:mad: I have the original credit agreement copy and on it it states a monthly interest rate of 0.944%. The loan was taken out over 180 months. We took the loan out through a broker, Loans.co.uk and didn't approach FP directly ourselves. We had no idea what we were getting into and no-one explained it properly to us. We didn't know that the interest would be so exorbitant and that because it was spread over so long it was never explained to us exactly what interest we would be paying back or the broker's fee etc. It was easily the worst financial decision we have ever made.:mad:

I have periodically rung FP over the 7 years of the agreement to get a settlement figure and always been horrified but just continued to pay (never in arrears, always on time) convinced that we were mugs to take it out and we should just see it to the end. We have never received a financial statement from them detailing charges or interest like we do with our mortgage - is this right?? Should I send them a letter requesting this? We are in a position to consider paying it off in August so I contacted them for our settlement figure and was as dismayed as ever.

These are the settlement figures which I have been given - can someone make sense of them?>??:confused:

Settlement figure for 1st August 2006: Amount payable under agreement £54720.42

Less rebate on early settlement: £17070.55

Administration charge: £150

Total amount to settle 30/8/06 : £37799.87

 

Settlement figure for January 2009:

Total amount payable: £41,762.68

Less rebate: £8673.34

Admin:£150

Total amount payable: £33,239.34

 

I have rung today for a settlement figure which will be sent to me but he said the balance was standing on our loan at £29,950 but that this would be different to my settlement figure. They gave me exactly the same balance give or take £100 when I asked in January despite having paid £3600 in payments since january.:confused: What the hell is going on and can I do anything about it!!?? Why has the rebate for early settlement reduced so much? Should we go to the CAB to get some help? I recently heard the Moneybox programme describe the terms and conditions of FP's variable rate as unfair. Where can I go to complain about this and request a complete financial statement containing details of all charges and interest on the loan because they could have added what they like to it and I wouldn't know!

These scoundrels take advantage of people when they are at their lowest and weakest and although we are in a much better position now there are lots who:mad::mad::evil: are being forced out of their homes by FP and their tactics (esp. with PPI which luckily we did not take out)

All help from this forum is greatly appreciated - even if only to tell me where to go (if you know what I mean!!). You were all great when I reclaimed my bank charges - lets hope I can defeat the worst of them all - First Plus!

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Hi H

 

Im just bumping this for you...i cant actually believe what ive just read here!:eek:

 

Well im sure you should go down the CCA/SAR route with these "lowlife" which would then MAKE them cough up all the stuff you need to look into this further.

 

Im sure someone else will be along soon who can guide you with more knowledge, but i would think the above is where you must start!

 

all the best with this...

 

MJ:D

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There are appears to be a wide range of issues including that of the brokers fee (possible secret commission)

 

Rebates are calculated by reference to an incredibly complex formula - that I don't properly understand

 

I'd agree with MJ that a starting point would be a CCA request and perhaps also a DPA request

 

I've asked the site team to have a look

If I've helped feel free to add to my reputation.

 

I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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I could be wrong, and I hope I am, but I don't think this loan would be covered by CCA1974 because I believe it only covers amounts up to £25,000.00

 

I thought that the 2006 Act had lifted the cap - although it only applies to private customers and the 25K still applies to business customers

If I've helped feel free to add to my reputation.

 

I am not a Practising Lawyer. My comments are my opinion only. You should not rely upon those comments and should always take your own professional advice from a practising Solicitor or Barrister

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I thought that the 2006 Act had lifted the cap - although it only applies to private customers and the 25K still applies to business customers

 

 

Correct IGNM

 

 

Andy

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I thought that the 2006 Act had lifted the cap - although it only applies to private customers and the 25K still applies to business customers

 

Correct IGNM

 

 

Andy

 

Hi IGNM and Andy

 

Whilst I agree with both of you, is that retrospective (i.e. for loans taken out before the CCA2006 was even dreamt of)? Hopefully for honory it is.

 

Cheers

Rob

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Hi Rob unfortunatly not all new customer agreements from 6th April 2008 however not all is lost.There is a little gem in the CCA2006 that is rarely refered to and that is the "Unfair Relationships" previously known as as "extortionate credit bargain"

This was reformed because under the test the ECB was too heavily weighted infavour of the creditor and was limited to factors prevailing at the time the loan as taken out.

The above does not apply to HP but does apply to all agreements regulated or unregulated.

 

 

 

 

Regrds

 

Andy

Edited by Andyorch
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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Hi Rob unfortunatly not all new customer agreements from 6th April 2008

 

Reagrds

 

Andy

 

Hi Andy

 

With respect, just to clarify, as your sentence does not make it quite clear to me. I assume you mean only new agreements taken out after 6th April 2008 benefit from the new raised limit?

 

Cheers

Rob

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Yes Rob new agreements taken from the 6th April 2008.

 

 

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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