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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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V966732 v's Citi Cards ** Defence received **


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I lodged my claim through moneyclaim and have today received a cheque for the difference between £12 & £25 and a copy of their defence.

 

In their defence they state that

 

"the particulars of claim neither particularise the dates upon which the amounts claimed arose nor the nature of the charges made, and puts the claimant to strict proof of these"

 

the next statement then reads.....

 

"The defendant admits that, between November 2002 and July 2006, £xxx was debited to the claimant's account." This was by way of late payment fees and overlimit fees....."

 

so in one one statement they say I haven't detailed the charges (even though they have been sent a copy of the schedule of charges) and in the next statement they admit that they did take the money. In which case why do I need to prove them?

 

The other thing they say is that this is not a money claim but a damages claim and that interest calculation is not applicable, if it is then I need to prove that interest is owed.

 

Do I need to do anything other than bank the cheque and wait for the allocation questionairre? Should I resend Citi a copy of the schedule of charges?

 

Any help greatly appreciated. :-)

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Yes send one to the court and 1 to citi.

check with the court asap to make sure citi has not told the court they have settled.

 

Make the court aware that although they have given a payment they have not settled in full.

 

Which court is the case ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Sorry I see its mc.

 

Anyone know how to proceed insofar as the alloc questionaire ?

 

lets see if someone replies.if not then I will ask someone who will know.

Actually will need to know for my own claim against them.

This appears to be a new tactic from Citi

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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OK I received the Allocation Questionairre today.

 

Does anyone have any tips on filling them in or is it straight forward.

 

Also do I need to do anything about the points I made earlier in this thread?

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Sorry to not answer your question... but I think I will be in a similar situation... THey have just sent me a letter saying they will give me the difference between £12 and £13... due to go to MCOL on Sat... thought I'd bump the thread, see if anyone can help..

Cahoot

JBD issued - 27/07/06, warrant issued 08/08/06

First Direct

Settled in Full

Capital One

Prelim Sent

Citi Financial

Offer of difference betwen £30 and £12

GE Capital - Evans Card, Data Protection Act

Argos Card, DPA

Barclay Card, 8th May-DPA, 14th July- 2nd DPA (asking complete history!!)

Egg Card & Egg Loan,DPA

NatWest Card

LBA

Vodfone

3rd letter re: default

Studio & Ace

Prelim for Studio e-mailed

 

Contents of my posts are purely my own personal opinions, some formed by personal experience and some from research. If in doubt seek qualified legal advice.

 

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I would still file for MC since they are not going to refund all the charges.

I will have a word with the other guys and see whats the best course of action.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Ok guys the answers here are basically consistent with the principles of the arguement for all claims.

 

The OFT ruling was just a guideline and therefore not conclusive that the 12.00 is effectively what it does cost the banks themselves.

The onus is on them to prove that it does,and as we all know they are not going to do that.

 

 

In my Citi thread I showed off the letter they had sent me.....which basically said the same thing,they offered the refund.

 

So the advice therefore is to carry on with the claim through the courts,and I suggest that anyone who has been sent the cheques or had them refunded into live accounts,call the court and inform them your claim is still on........I dont trust citi here and there has been cases of other banks doing something similar and informing the court the case was settled.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Dont forget ..the Alloc Quest should make references to the partial refund.

 

So effectively you are claiming the difference plus interest and costs.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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This is very interesting, i too rcd the same sort of thing, they have offered to refund the difference between 12 - 25 for all the charges and state that they will defend the claim using information from of OFT report and that they will seek to have the claim transfered to a local court? I will be reading this thread with great interest.

 

Good Luck

Halifax Current Account - Claiming Over £2k

Halifax Card Services - Claiming Over 1K

Capital One - Settled

Citi Cards - Claiming Over £1k

Abbey National - Claiming Over 3K

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They have had no success in having claims transferred to Salford.

There is a letter to address this,should it be needed at a later stage.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Does it really make a difference if they transfer the case? Could you post the letter anyway? am going to start my own thread. ta

Halifax Current Account - Claiming Over £2k

Halifax Card Services - Claiming Over 1K

Capital One - Settled

Citi Cards - Claiming Over £1k

Abbey National - Claiming Over 3K

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start your own thread in Citi and lets discuss it there.

 

:D

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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done, now thanks

Halifax Current Account - Claiming Over £2k

Halifax Card Services - Claiming Over 1K

Capital One - Settled

Citi Cards - Claiming Over £1k

Abbey National - Claiming Over 3K

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So I mention in my letter accompanying the AQ that I have had a partial refund.

 

Should I also write to Citi to say I accept their payment as a partial settlement but that court proceedings will continue until I receive full payment...and re-enclose a schedule of charges?

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Yes I would do that.

Send a copy to the court and on the bottom write "copy sent to defendant/revised summary of charges also sent to defendant."

 

On the bottom of your letter write the same but change to court.

 

This covers you if Citi try and stall..........and makes them aware the court has been informed too.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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