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Where's my SAR HFC???


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I Subject access request HFC on the 22 of may and they still haven't sent me anything to date. What can I do if they dont send me all the info (or any info).

Anyone had any expereince of this with HFC or anyone else for that matter as I can't wait to see the info relating to all the PPI that they piled on the account.

 

Any adivce as to what my next step is please.

VICTORIES TO DATE THROUGH THE HELP OF THIS SITE:

 

1. Littlewoods Catalouge - No pursual of debt & wrote off £4500

2. Three mobile - Debt written off in full, all adverse entries including default removed from credit files, even got an apology from the Chairmans office

3. HSBC Bank - Partial refund for bank charges & claim lodged at court for outstanding charges.

4. HFC Bank - Ongoing - SAR'd in may- Going to register at court for non compliance.

5. Barclaycard - Being very awkward but Ongoing - These are a tricky bunch but they will fold before I do.

 

GOD BLESS CONSUMER ACTION GROUP!

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I sent it recorded with a £10.00 postal order. I spoke to them on the phone at the begining of JUNE as well and they confirmed that they were collating the information but like I say they still have sent me anything. They have however cashed my postal order and sent through other correspondance. They are very aware of the timescales. I was going to send them the Letter before action from the templates section in relation to this as from reading some other threads it seems that doing so will give them the encouragement they need.

VICTORIES TO DATE THROUGH THE HELP OF THIS SITE:

 

1. Littlewoods Catalouge - No pursual of debt & wrote off £4500

2. Three mobile - Debt written off in full, all adverse entries including default removed from credit files, even got an apology from the Chairmans office

3. HSBC Bank - Partial refund for bank charges & claim lodged at court for outstanding charges.

4. HFC Bank - Ongoing - SAR'd in may- Going to register at court for non compliance.

5. Barclaycard - Being very awkward but Ongoing - These are a tricky bunch but they will fold before I do.

 

GOD BLESS CONSUMER ACTION GROUP!

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Ok great that it was recorded. I am sure that a SAR with HFC is £25 though. I think that has probably delayed your information. The problem you have at the moment is 100 branches have been closed so the work load for all the customer services has increased incredibly making it harder to get into contact with them by post or telephone.

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The amount they are allowed to charge is a Maximum of £10.00 according to official info I have read up on. I understand what your saying about the branchs closing but at the end of the day that doesn't change the fact that they have had ages to get the info sorted out or at the very least contact me asking for more time.

VICTORIES TO DATE THROUGH THE HELP OF THIS SITE:

 

1. Littlewoods Catalouge - No pursual of debt & wrote off £4500

2. Three mobile - Debt written off in full, all adverse entries including default removed from credit files, even got an apology from the Chairmans office

3. HSBC Bank - Partial refund for bank charges & claim lodged at court for outstanding charges.

4. HFC Bank - Ongoing - SAR'd in may- Going to register at court for non compliance.

5. Barclaycard - Being very awkward but Ongoing - These are a tricky bunch but they will fold before I do.

 

GOD BLESS CONSUMER ACTION GROUP!

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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Yeah cheers sf. I am going with the letter before action. I am sick of all these companies dragging their feet so it is time for a bit of tough love.

VICTORIES TO DATE THROUGH THE HELP OF THIS SITE:

 

1. Littlewoods Catalouge - No pursual of debt & wrote off £4500

2. Three mobile - Debt written off in full, all adverse entries including default removed from credit files, even got an apology from the Chairmans office

3. HSBC Bank - Partial refund for bank charges & claim lodged at court for outstanding charges.

4. HFC Bank - Ongoing - SAR'd in may- Going to register at court for non compliance.

5. Barclaycard - Being very awkward but Ongoing - These are a tricky bunch but they will fold before I do.

 

GOD BLESS CONSUMER ACTION GROUP!

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  • 3 weeks later...

Right all,

 

Just continuing on from my posts above and I thought you would like to know that I have still not recieved the SAR. I sent them the letter before action on the 14/07/09 giving them 7 days to comply or to contact me to discuss the problem to try and get some resolve to the matter. I was then contacted by the data protection manager on the 20/07/09 asking could we draw up a new deadline being the 30/07/09 and I was promised by them that it would be recieved by myself before this date. I didn't recieve anything from them and I am now going to act on my letter before action that I sent and issue court proceedings against HFC to get my SAR but I am going to need help with this as I have not done it before (other than for bank charges).

Just to add, 2 days after I spoke with the data protection guy I did recieve a letter offering me a full and final settlement (equated to around 25% of outstanding balance) but this only made me more determind to get my SAR becuase they have been a bit naughty with my account as I have pointed out in other posts.

 

Couple of questions- If I now go the court route and then I recieve the SAR say in a week s time or so then I will lose money (registering the claim at court etc). Is this a chance I will have to take or can I claim it back from HFC...

Any advice on this please.

What should I do. I sent my SAR to them in May on 22/05/09.

VICTORIES TO DATE THROUGH THE HELP OF THIS SITE:

 

1. Littlewoods Catalouge - No pursual of debt & wrote off £4500

2. Three mobile - Debt written off in full, all adverse entries including default removed from credit files, even got an apology from the Chairmans office

3. HSBC Bank - Partial refund for bank charges & claim lodged at court for outstanding charges.

4. HFC Bank - Ongoing - SAR'd in may- Going to register at court for non compliance.

5. Barclaycard - Being very awkward but Ongoing - These are a tricky bunch but they will fold before I do.

 

GOD BLESS CONSUMER ACTION GROUP!

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bump

VICTORIES TO DATE THROUGH THE HELP OF THIS SITE:

 

1. Littlewoods Catalouge - No pursual of debt & wrote off £4500

2. Three mobile - Debt written off in full, all adverse entries including default removed from credit files, even got an apology from the Chairmans office

3. HSBC Bank - Partial refund for bank charges & claim lodged at court for outstanding charges.

4. HFC Bank - Ongoing - SAR'd in may- Going to register at court for non compliance.

5. Barclaycard - Being very awkward but Ongoing - These are a tricky bunch but they will fold before I do.

 

GOD BLESS CONSUMER ACTION GROUP!

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Two options here... a complaint to the information commisioners to get your SAR or court action yourself.

 

1) ICO, complaint email form is here, scroll down the page and click on the complain by email link.

 

2) Court, the steps are listed in these threads...

 

Firstly the letters

http://www.consumerforums.com/resources/templates-library/48-bank-templates/129-data-protection-act-non-compliance-template-letters-

 

Then the court claim details

http://www.consumerforums.com/resources/templates-library/48-bank-templates/130-data-protection-act-non-compliance-particulars-of-claim-

 

S.

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Just got off the phone with them - they said they can only send incomplete info for now and send the rest at a later date. I am not happy with that answer and feel they are really dragging their feet now. Coinsidently the info they say they can't send is the only bit I really need which I feel is more than just a coinsidence.

SO far

I SAR them 22/05/09

Spoke to them about something different on the 05/06/09 - They said they was collating info and it will be out to me shortly.

Spoke to them on the 14/07/09 and sent letter before action.

They called around the 17/07/09 saying the SAR will be with me no later than the 30/07/09 and could we set that as the new deadline before I act on my LBA.

I recieved offer of full and final payment a few days after the discussion regarding the amended deadline.

I called them today and was told they haven't got all the information yet. I asked how long I would be waiting they said - We don't know but we can send you part of the information you have asked for (not all of it) relating to one of the accounts and they blamed it on "we are having to scan in all of the info for all our customers etc.

I have been more than reasonable with HFC and now they can't even tell me when I will be recieving the information.

I am going to act on my LBA and try for a court order. How do I do this?

VICTORIES TO DATE THROUGH THE HELP OF THIS SITE:

 

1. Littlewoods Catalouge - No pursual of debt & wrote off £4500

2. Three mobile - Debt written off in full, all adverse entries including default removed from credit files, even got an apology from the Chairmans office

3. HSBC Bank - Partial refund for bank charges & claim lodged at court for outstanding charges.

4. HFC Bank - Ongoing - SAR'd in may- Going to register at court for non compliance.

5. Barclaycard - Being very awkward but Ongoing - These are a tricky bunch but they will fold before I do.

 

GOD BLESS CONSUMER ACTION GROUP!

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Thanks Shadow

VICTORIES TO DATE THROUGH THE HELP OF THIS SITE:

 

1. Littlewoods Catalouge - No pursual of debt & wrote off £4500

2. Three mobile - Debt written off in full, all adverse entries including default removed from credit files, even got an apology from the Chairmans office

3. HSBC Bank - Partial refund for bank charges & claim lodged at court for outstanding charges.

4. HFC Bank - Ongoing - SAR'd in may- Going to register at court for non compliance.

5. Barclaycard - Being very awkward but Ongoing - These are a tricky bunch but they will fold before I do.

 

GOD BLESS CONSUMER ACTION GROUP!

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You obviously have the patience of a saint. Yeah, go for the court action. Within a fortnight of them receiving it I bet you get the information requested. Can I suggest you STOP calling them. From now on keep all communication written. You are in control now - not them

If my advice has been helpful tip the scales

 

West brom SETTLED

 

Halifax current SETTLED IN FULL

halifax curent (2nd) stayed. Visa - SETTLED

2nd visa LBA sent

halifax for the 3rd time. LBA sent

 

Egg - SETTLED GE Money - SETTLED Barclaycard SETTLED twice

 

Sainsbury's - Awaiting court date

 

Co-op cc SETTLED IN FULL 2nd claim. Settled in full

 

 

National Westminster Settled in full. 2nd claim. N1 submitted

 

 

HFC bank SETTLED. HFC 2nd claim - lba sent 21/10/08 Time Retail N1 filed Argos settled in full Creation - SETTLED IN FULL

 

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  • 3 months later...

Sorry for not updating. I recieved my sar about 2 month ago and if I am honest I am still going through the information which to date I haven't done much with yet as I have had more pressing matters to do with Barclaycard and hsbc so I am saving the rest of this particular fight until the new year now once I have made sense of all the information which I might add is ALOT!!

Anyone waiting for the SAR from these clowns will get it but not within the time frame as they say they are backlogged with requests.

VICTORIES TO DATE THROUGH THE HELP OF THIS SITE:

 

1. Littlewoods Catalouge - No pursual of debt & wrote off £4500

2. Three mobile - Debt written off in full, all adverse entries including default removed from credit files, even got an apology from the Chairmans office

3. HSBC Bank - Partial refund for bank charges & claim lodged at court for outstanding charges.

4. HFC Bank - Ongoing - SAR'd in may- Going to register at court for non compliance.

5. Barclaycard - Being very awkward but Ongoing - These are a tricky bunch but they will fold before I do.

 

GOD BLESS CONSUMER ACTION GROUP!

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  • 11 months later...

You sent out a SAR and they came back with a settlement figure equating to 25%?? Sorry i need to try this. Is there any particular reason why they gave you this figure? Does this happen often?

 

I've been trying in vain to find the SAR template but cannot find it anywhere. Even tried th elinks above but no luck. Can anyone point me in the right direction? Most appreciated!

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You sent out a SAR and they came back with a settlement figure equating to 25%?? Sorry i need to try this. Is there any particular reason why they gave you this figure? Does this happen often?

 

I've been trying in vain to find the SAR template but cannot find it anywhere. Even tried th elinks above but no luck. Can anyone point me in the right direction? Most appreciated!

 

http://www.consumeractiongroup.co.uk/forum/content.php?65-legislation

 

Have a look there

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Blimey that was fast!! Big help thank you..

 

 

We aim to please :whoo:

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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