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    • Hi All    I've spent 2 weeks without a phone and over 4 hours between phone and livechat talking to samsung about my broke s10e phone screen.   I bought the phone in June 2021 and long and short of it the phone screen broke while in my pocket. I made a call before getting in the car and it was fine. Went to make a call when I got out the car and the screen had cracked and some LCD damage. The LCD damage has now fixed itself. I called samsung to get this repaired and they flat out refused to repair it as it was physically damaged and their warranty only covers manufactuer defects and that all their phones are rigoursly tested. I told them that if all their phones are rigoursly tested and don't break in peoples pockets just like that then my screen must be one with a manufacturers defect and that it is covered by the warranty then. At which point after climbing as high up the chain as I could this was the only answer I would get.    Is there anything I can do here ? I am not lying about it breaking in my pocket. It's got a full phone case only things showing are front/back camera and fingerprint reader and no marks besides from placing my case on. I just don't feel that it's fair that they expect me too pay £190 to fix the screen when it is obviously defective. What if the replacement screen breaks randomly then they will just expect me to pay another £190 I expect.    I've also tried approaching EE who my phone contract is with to which I was advised to go  to samsung or they could quote for a repair or I could early upgrade.   Please any advice would be greatly apreciated I'm at my wits end here.
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      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
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      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
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travix

CAP.1 & CSL DCA CAP.CRAP. and MORE

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Cap1 have now passed credit card account to Credit Solutions Ltd (CSL) who are phoning constantly. I have refused to go through security questions with them....explaining I will only communicate in writing to them. They are getting very very frustrated....i am polite and its killing them. They say they have sent me three letters already....ive only received one on Friday to which i replied to on Monday. I have already registered complaint with FOS but they say have backlog and will deal with it asap. Have heard though that FOS are deeming CAP1 to have complied with CCA if sent copy of current T&Cs.

Should I be pro-active and go for CPR 31.16 or just defend if/when they take me to court? What is best route to take?

Can they just CCJ me...is this when I send in my defence paperwork etc?

I am such a novice at this but am willing to listen and learn to anyone who can assist.

PLEASE HELPPPPPPPPPPPP

 

Thanks

 

Travix

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CAPITAL ONE and DCA ??????????????

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Any court action is a long way off yet & besides Crap1 have to provide an enforceable CCA first. Even if it was to go that far you would have plenty of time to submit a defence, and it is very doubtful that it would be Crap1 anyway...they tend to sell debts on to a DCA. Honestly don't worry about that yet, in any case you'll get all the help and advice you need on here. ;)


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Hi Cerberusalert,

The DCA have already contacted me....it is Credit Solutions Limited (CSL). They are the ones who keep calling me time and time again. They say they have written to me 3 times but i have only ever received 1 letter from them on Friday.....i replied to this on Monday so they should certainly have received it by now. I stated a few legal Acts and suggested they return the debt to Cap1 because it is now seriously in dispute.

Thanks for your support....made me feel better knowing im not alone in my fight against Cap1 / CSL and the dreaded Ellie Renshaw!!!

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Have Crap1 sent you a Default Notice, Notice of Termination & Notice of Assignment?


Anthrax alert at debt collectors caused by box of doughnuts

 

Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.

 

Vir prudens non contra ventum mingit

 

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17 Port & Maritime Regiment RCT

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Default notice...yes

Notice of Termination & Notice of Assignment...not sure, will check if they have but do not recall seeing these things.

If they haven't done this, have they messed up? lol

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Can you scan the default notice, remove personal details & post it up? ;)


Anthrax alert at debt collectors caused by box of doughnuts

 

Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.

 

Vir prudens non contra ventum mingit

 

[sIGPIC][/sIGPIC]

17 Port & Maritime Regiment RCT

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I am at work at the moment and do not have any paperwork with me. I will check my files tonight and scan things found tomorrow.

 

Thank you ;)

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