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    • Aesmith - Thank you for your recent interest in my issues.  Input on people's topics can be most useful from specialised experts or those that have similar experiences.  Some people really struggle with knowing what to do (I certainly do) - so it is most useful and helpful and reassuring when solid sensible advice is offered.  I have found there to be some very kind, helpful, supportive and legally knowledgeable people here on cag over the years - who give sound legal advice for people to roll up their sleeves and follow up on.   Of course, sometimes it can be quite challenging sifting the wheat from the chaff.  I don't have lawyer or barrister.  I sometimes attend pro-bono legal clinics for help.  And sometimes have access to barristers via a pro-bono service called Advocate.  Both ad-hoc. Pro-bono means 'free'
    • The Judge was wrong. The keeper is only INVITED to say who was driving, there is no obligation for them to say.
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    • I hope Lord Frost is OK. Islamists and the woke Left are uniting to topple the West ARCHIVE.PH archived 18 Apr 2024 19:12:37 UTC  
    • Ok you are in the clear. The PCN does not comply with the Protection of Freedoms Act 2012 Schedule 4 for two reasons. The first is that in Section 9 [2][e]  says the PCN must "state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper— (i)to pay the unpaid parking charges ". It does not say that even though it continues correctly with blurb about the driver. The other fault is that there is no parking period mentioned. Their ANPR cameras do show your arrival and departure times but as that at the very least includes driving from the entrance to the parking space then later leaving the parking space and driving to the exit. It also doesn't allow for finding a parking spot: manoeuvering into it avoiding parking on the lines: possibly having to stop to allow pedestrians/other cars to pass in front of you; returning the trolley after finishing shopping; loading children disabled people in and out of the car, etc etc.  All of that could easily add five, ten or even 15 minutes to your time which the ANPR cameras cannot take into account. So even if it was only two hours free time you could  still have been within the  time since there is a MINIMUM of 15 minutes Grace period when you leave the car park. However as they cannot even manage to get their PCN to comply with the Act you as keeper cannot be pursued. Only the driver is now liable and they do not know who was driving as you have not appealed and perhaps unwittingly given away who was driving. So you do not owe them a penny. No need to appeal. Let them waste their money pursuing you . 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Help with my ongoing Sky nightmare.


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Hi,

 

I was hoping that it wouldn't come to this but I've had to admit defeat and finally post here.

 

Basically we've been having problems with out Sky+ installation for about 3 months. Intermittant/poor signal and not recording (showing clashed, part recorded or jusr plain failed) have all been constant fixtures in our daily viewing.

 

After about a month I called to make an appointment and ended up speaking to someone in a call center. She wasn't able to replicate or fix the problem and so I tried to book an engineer. I was told it would take a month. I called back an managed to get it for about 3 weeks later.

 

On the day I waited in but no-one came. I called sky who said it had been booked for the following day. Obviously annoyed I booked another appointment for a Sunday around three weeks away. Called up on the day of the visit to be told it had never been booked. Made another final appointment for a following 2 weeks to which someone turned up. He replaced the box and left. Suprisingly, a day later and the problem returns.

 

Since then I've called up and made another appointment but they won't be here for a further 2 weeks. Come Sunday we couldn't even watch the Grand Prix because of the poor signal (I could have watched this upstairs on on TV with a protable aeriel for God's sake.)

 

I've written to Sky's complaints team but haven't heard anything for a week and doubt I will get any response either.

 

What action can I take to get Sky to take notice of my situation? Am I within my rights to cancell my DD and withhold payment until they fix the problem? I had a quick read and someone said that I wouldn't even be able to get a refund on my subscription fees. Is this true?

 

I think I'm going to write to execs (Jeremy Murdoch is it?) as I'm paying about £35 a month for a service I can barely watch, can anyone else recommend a course of action?

 

Thanks in advance. :)

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Was this all set up by an installer. It sounds as if the dish is misaligned if you have poor signal. If it was installed for you then get back to the company who did the installation and get them to fix it.

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Quite rare for service calls to be booked that long ahead.

 

although in the t and c's it stste that you canot hols ksy responsible for equipment faults or tress etc blocking the signals then will give credit for losss of service from the time the service call is booked until the problem is resolved.

 

ida x

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