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notsecure

Help with my ongoing Sky nightmare.

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Hi,

 

I was hoping that it wouldn't come to this but I've had to admit defeat and finally post here.

 

Basically we've been having problems with out Sky+ installation for about 3 months. Intermittant/poor signal and not recording (showing clashed, part recorded or jusr plain failed) have all been constant fixtures in our daily viewing.

 

After about a month I called to make an appointment and ended up speaking to someone in a call center. She wasn't able to replicate or fix the problem and so I tried to book an engineer. I was told it would take a month. I called back an managed to get it for about 3 weeks later.

 

On the day I waited in but no-one came. I called sky who said it had been booked for the following day. Obviously annoyed I booked another appointment for a Sunday around three weeks away. Called up on the day of the visit to be told it had never been booked. Made another final appointment for a following 2 weeks to which someone turned up. He replaced the box and left. Suprisingly, a day later and the problem returns.

 

Since then I've called up and made another appointment but they won't be here for a further 2 weeks. Come Sunday we couldn't even watch the Grand Prix because of the poor signal (I could have watched this upstairs on on TV with a protable aeriel for God's sake.)

 

I've written to Sky's complaints team but haven't heard anything for a week and doubt I will get any response either.

 

What action can I take to get Sky to take notice of my situation? Am I within my rights to cancell my DD and withhold payment until they fix the problem? I had a quick read and someone said that I wouldn't even be able to get a refund on my subscription fees. Is this true?

 

I think I'm going to write to execs (Jeremy Murdoch is it?) as I'm paying about £35 a month for a service I can barely watch, can anyone else recommend a course of action?

 

Thanks in advance. :)

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Was this all set up by an installer. It sounds as if the dish is misaligned if you have poor signal. If it was installed for you then get back to the company who did the installation and get them to fix it.

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The installation was done by a Sky engineer, I've not touched the dish at all.

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Quite rare for service calls to be booked that long ahead.

 

although in the t and c's it stste that you canot hols ksy responsible for equipment faults or tress etc blocking the signals then will give credit for losss of service from the time the service call is booked until the problem is resolved.

 

ida x


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