Tesco - Every Little Helps

[tescosuck]

About 4 months ago I bought a DVD player at Tesco. The item was not expensive and I bought it with my shopping. Of course that meant that I forgot to keep the receipt.

 

It packed up working just recently so I phoned the helpline. They confirmed that it was faulty. I explained when I bought it, that I bought it on VISA but had no receipt. They said that although they could probably trace the transaction, that they would not accept a visa bill as proof of purchase. I was not happy...

 

So I went into the store today to explain. The person on the desk said that if I brought the whole item back in with leads, instructions etc. they would do an exchange, so I went home and returned one hour later to find that this person had gone home and the new person said there was nothing she could do. The store manager was called who simply sounded like a broken record.

 

So, I have decided to never visit Tesco again in my life. I have a family of five. I am also writing to Terry Leahy to point out that, although the loss of my custom will not affect Tesco profits, as they say themselves 'every little counts'.

[sequenci]

Is it a tesco branded product?

[tescosuck]

Is it a tesco branded product?

 

No - Toshiba

[sorrylittlelot]

could be sneaky sneaky, buy the exact same product, put faulty one in this packaging, leave it a few days and take the broken one back with your receipt for a refund lol, worked for me

[tescosuck]

Aha - good idea - unfortunately they don't sell the product anymore (probably too many of them went wrong lol)

 

p

[sorrylittlelot]

gutted, guess you will have to try and see the staff member who said they would do an exchange (how do they exchange if no longer sell product) to be working

[scatz1972]

I have always understood it that you dont need a receipt to get a refund or exchange, what you need is proof of purchase. i.e your bank/credit card statement as you originally suggested.

 

Perhaps a call to your local trading standards will sort things out.

[Bookworm]

Scatz is correct. There is nothing in law to say that you have to provide a receipt, only a proof of purchase. A bank/credit card statement will do it. I know the DVD player won't show by itself, but if they are really that fussed, they can track the purchase themselves from that receipt.

[sorrylittlelot]

darn tooting

[The GodMother]

Have u tried to speak to toshiba abou it.

 

It norma;;y works for me when the company i brought it off is being a pain.

[sorrylittlelot]

yes but unlike you godmother i doubt tescosuck could make them an offer they can't refuse

[Going Down]

Contact your Visa card company and ask them to reverse the transaction?

[sorrylittlelot]

what model toshiba is it as they are on offer at my tesco

[PGH7447]

check out soca, you have longer than 4 months if the product is faulty and it is the retailer not the manufacturer who is liable