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vodafone exchange policy

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I do apologize if this has been covered before. Anyway, I have recently took out a 12 month contract with Voda, and bought the Nokia N97 handset. I've had it for a few weeks and it's faulty. Endless problems, I have been to the store and they said just come back with all the packaging and the agreement/receipt and they will exchange it. Ok the problem is, I can't seem to find my agreement, and seem to have misplaced it :(. I signed two agreements, they took one I took the other. Am I at a loss here, or is there anything I can do? Am still within their 28 day policy, so any advice? The store seems to be adamant I must have my agreement and receipt, even though I can give exact time of purchase and where.

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You need to prove to their satisfaction you were supplied with the goods legitimately. You must have paid something at some time, so a copy bank statmeent or credit card reciept/slip or statement may help support your claim. However, are you SURE you signed up for a '12 month' contract? The bulk of the N97s I've been seeing go out are on 18 month contracts.

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  • 2 weeks later...

You're certainly paying for the priviledge of a shorter minimum term! They do allow all contract holders to arrange a changeover in advance (usually 2 months) but rather than being of benefit to the consumer, it just ensures a new contract and further 'lock in' - so I wouldn't really class this as any real advantage! :)

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