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    • Hi  Letter was amended and sent recorded delivery on Saturday I have also stopped using the car and emptied it out waiting for him to collect...
    • Hi, I’m hoping someone can help me understand what is going on with my mortgage lender. I fell into 4 months arrears but have a repayment arrangement in place for the mortgage amount & to clear the arrears this was arranged by another organisation who work on their behalf.   I have now received a court hearing date letter for 20th December for a possession hearing and I’m really confused as to why I’ve received this. I’ve contacted the organisation I arranged the repayment plan with but haven’t had a reply yet.   What is the best thing for me to do now to get this resolved? 
    • It is at the dealer that performed the service that identified the issue. I have not moved it, because even if I wanted to I came drive it now knowing what I do. I told the finance company sitting in the dealership reception.   I did not decide to take it for repair to a garage near me. I had no idea this was there until it was shown to me. I have also straight up asked them if they are happy where it is and they said yes. I have incurred no further costs outside the initial service it was due, that I have obviously no intention of claiming back.    to summarise facts: I purchased a 2015 car on HP for £31,980 in July from an independent dealer. The car has full main dealer service history and had done 36000 miles Car went in for its 6 year service at my nearest main dealer on 25th November When it came to change the spark plugs, coolant was found in the spark well for cylinder 7. I saw this myself. Could not definitely say what it was caused by (apart from the obvious - a crack) as no one had seen a similar fault so performed more diagnostic tests. I contacted finance company via their live chat informing them of issue- yes I have a transcript. Was told a complaint was raised and they would be in touch. I then went home. when I got home a form had been emailed to me to fill out that asked questions such as what I had done so far, where it is, what resolution I would like and other needless things like was it taxed or insured. I completed and forwarded the form Dealer diagnosed a crack in the cylinder heads water jacket the next morning, causing a slow leak under pressure. The dealer did not charge for the diagnosis. I asked the dealer to email me a report. I then forwarded this to the finance company with an updated version of the form sent the previous day. The following Tuesday I got an email saying they tried to phone me and asking, I quote “I understand you were in the process of getting a Diagnostic Report completed on the vehicle, please can you send this into us so we can forward this on to the dealer to investigate?” To which I sent it again, informing them I sent it the previous Friday  I contacted their customer services to ensure receipt, getting through to my case handler appears impossible. They said they had. Not having heard anything I finally managed to get through to my case handler last Thursday. They say they are waiting on the dealer. At this time I said I am raising it under my credit agreement with you to be told “ we do this everyday we need to hear from them” I get an email back, back peddling a bit saying  “Further to our conversation, we have forwarded the information and report you have sent in to the dealership <name>.  We are jointly liable with the dealership for the issues with the vehicle, however as we don't have a work shop to repair the vehicle, we give the dealership the responsibility and a single opportunity to repair the faults. Once the dealership have reviewed the information we have provided, and we receive a response from them, we will contact you to update you. ”   I then received a phone call where I was told they need their engineer to inspect the vehicle, I asked if that was necessary as they already have a report for a pretty simple fault. I was told yes. I then said I insist on being there for it. I also confirmed if the car is ok where it is. I followed up with an email summarising our call and haven’t heard anything since. I don’t want to be bent over here, nor do I want this to drag on. So I am not keen on waiting eons for the local guy from the pub to inspect it then get his mum to write a report which evidence points to being the quality delivered from the engineering company they use. I may be over cynical here but I’ve already had one crappy bit of news so why not more.   If I have to pay for it myself then try claim it back I’d probably go down a more legal route. What is a reasonable time frame to agree that the solution is to fix a crack in a lump of aluminium?    
    • This discussion has become rather stop start – mainly, I suppose, because of the difficulty you have had in getting quotes. However, could you just sum up here the cost of addressing all of these defects – and how much have you paid already?
    • SALE OF THE CENTURY: The government’s plans to sell off the UK’s vaccine manufacturing plant will leave the country vulnerable to emerging Covid variants ahead, the head of the centre behind the Oxford jab has warned.   Professor Adrian Hill told The Independent that the sale of the Vaccine Manufacturing Innovation Centre (VMIC) in Harwell was like “having been in a terrible war and you suddenly cut your defence budget substantially”.   Labour’s Wes Streeting, the new shadow health secretary, said it “would be unbelievably short-sighted and complacent” to sell off VMIC with a pandemic still raging. Meanwhile, concern mounts over the slow rollout of booster jabs. Data shows at least 300,000 housebound people haven’t yet had their booster, according to The Telegraph.   -Independent         Vaccines Manufacturing Innovation Centre, Oxfordshire, UK WWW.PHARMACEUTICAL-TECHNOLOGY.COM Vaccine Manufacturing Innovation Centre (VMIC) in Oxfordshire will become the first-ever facility dedicated for the development and...        
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tmobile dongle


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Hello, this may have been covered already and apologies if it has.

 

We have a t mobile dongle /mobile internet USB device. (£15pcm)

 

We are over a year into a 2 year contract. We pay it monthly but my Mother in law uses it (she is in Maidstone,we are in east London).

 

The network is appalling (and its not coz she's in Maidstone,the signal is available there ,in theory). She has continually tried to log on and its fifty fifty as to whether she will be successful or not.Its been getting progressivley worse over the last year. It didn't work at all in May and she used it maybe 3 times in June.She even went to the t mobile shop in Maidstone and they agreed that the network was down 'temporarily' and that even THEY couldn't log on.

 

I am preparing to write them a damning letter but am not sure where to start.We wish to be released from the contract but know we have no chance.My mother in law has made numerous calls to them and one of the representatives even said that we wouldn't be refunded for May and June (when there was no coverage) !!!

 

Where to begin...? what to ask for...? its never been great and in past complaints they have fobbed us off. Its recently been sent back for repair but they have simply replaced the sim and not sent back the connecting lead.We therefore can't even test the thing out as they have sent it back missing a vital component.

 

She has given up on it and signed up for normal BT wireless broadband . If the dongle had been decent then she would not have taken this step.My husband and I are now in possession of a dongle/service that we have no use for . My mother in law would rather spend £15 pcm than continue 'using' something we have provided to her for free lol. Thats an indication of how bad it is.

 

Any advice welcome

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I would remind them that there is a contract between you, I pay a fee and you provide a service. I have kept my side of the contract but you have failed to keep yours. Due to your failure to keep to the contract, I am terminating as from xxx.

 

Then stop the DD.

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hi, thanks for that, I think I will do that. Someone else said in another thread that the lack of service was to be expected (as its wireless etc) but I think its gone too far now. Its extremely frustrating .

Thanks for taking the time to advise,

Jo

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Has she gone over the "fair usage policy" at all? They cap your speeds if you do. The hard truth is coverage is never guaranteed in the contract, so you may have a fight on your hands...

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

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Hello, this may have been covered already and apologies if it has.

 

We have a t mobile dongle /mobile internet USB device. (£15pcm)

 

We are over a year into a 2 year contract. We pay it monthly but my Mother in law uses it (she is in Maidstone,we are in east London).

 

The network is appalling (and its not coz she's in Maidstone,the signal is available there ,in theory). She has continually tried to log on and its fifty fifty as to whether she will be successful or not.Its been getting progressivley worse over the last year. It didn't work at all in May and she used it maybe 3 times in June.She even went to the t mobile shop in Maidstone and they agreed that the network was down 'temporarily' and that even THEY couldn't log on.

 

I am preparing to write them a damning letter but am not sure where to start.We wish to be released from the contract but know we have no chance.My mother in law has made numerous calls to them and one of the representatives even said that we wouldn't be refunded for May and June (when there was no coverage) !!!

 

Where to begin...? what to ask for...? its never been great and in past complaints they have fobbed us off. Its recently been sent back for repair but they have simply replaced the sim and not sent back the connecting lead.We therefore can't even test the thing out as they have sent it back missing a vital component.

 

She has given up on it and signed up for normal BT wireless broadband . If the dongle had been decent then she would not have taken this step.My husband and I are now in possession of a dongle/service that we have no use for . My mother in law would rather spend £15 pcm than continue 'using' something we have provided to her for free lol. Thats an indication of how bad it is.

 

Any advice welcome

I saw this thread and its the same as what my encounter with T-Mobile has been also.

For the last month there has been some network fault and cant use my computer,so on complaining and advice T-Mobile confirmed there is a problem and I did what they told me to do that would help going back and forward for a month with them on the phone.

When they admited the fault and knocked money off the bill,so telling me everything would soon be repaired,and to hold on.It got worse so on phoning them again I was told I had gone over the fair use policy also and they were limiting time and the speed of my connection,but there was still a fault in the area being fixed.

The day after on making contact again I really complained and said if I had not been using it how could I have gone over the 3GB limit.They said they would take the cap off,which they say they had placed the day before.

As soon as I tried the computer it was up and running like new,so Its looks to me like there was never a fault or if there was It was not for long to think my computer worked again as if a magic wand was waved at it.T-Mobile must think folk were blind to have pulled the stunts they pull and they are a crafty company,who offer well when you first take the contract out,but a few months llater they know they have you and do what they want.

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