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    • Please notice that I've had to restructure your post in order to introduce spacing and to make it accessible – especially for people using small screens. So I understand that you have sued Apple, they didn't respond and so you got a default judgement. The judgement has been enforced and you have your money. Are you out of pocket at all? You are now getting complaints from the solicitors who are bleating on that apparently you sued the wrong people or the wrong address – I'm not too clear which. Who are the solicitors – and how much money are we talking about here?
    • Hi. I need some advice please. My Apple MacBook graphics on the screen went faulty during COVID lockdown. My MacBook was only 2 months old.   Couldn’t take it to Liverpool store where I purchased it as it was shut due to COVID. Only shop open was in Manchester but couldn’t go there due to travel restriction zones.  I contacted Apple by telephone and they sent me a prepaid box to send it for repair in the Czech Republic.   Long story short I they contacted me to pay for repair as they said screen was cracked and nit covered by warranty.   I stupidly paid the fee as I thought I couldn’t prove otherwise even though I had photos of my MacBook before I sent it to them and there was most definitely no crack. I contacted the complaints department and got put through to Ireland.   It was awful and after 4 months they were still looking into it. In the end I went to a small claims court and gave the head office address that Apple gave me over the telephone and on Live Chat.   Apple never responded to the claim so I got a CCJ against them and then High Court Enforcement Officers who went to the address. Basically the address was a shop of theirs in London.   They paid the fee to prevent the removal of any goods.   Now Apple have got their solicitors involved asking for the fee back saying that we have sued a non-entity and that ‘Apple’ does not exist.   They are saying the attendance was at Apple Retail UK.   They are saying that they appreciate that Apple and Apple UK Ltd are one and the same, but for the purposes of enforcement and of a court judgement that is not the case. I am really not sure where to go from here as that was the Head Office address they gave and they never defended the claim or got back to say any of this previously.
    • Yes, you must make it very clear that you object to their position and that you consider that they are in breach of contract and that any action you take to collect the item is under protest and should not be construed as an agreement
    • I have paid for the courier AnyVan to collect the treadmill, total additional costs incurred are £261.23, the payment is fully refundable up to 48 hours prior to contract execution. Fitness Superstore have simply been informed of the day and time the collection will take place and provided with a copy of the booking confirmation for collection.   If they put up a fuss I will proceed as you suggest and make a bank transfer, while making it clear I object to their request.   However for now the ball is in their court.   I'm hoping with some assistance here, that some or all of these costs can be re-imbursed. I do not think it is proper that a company can bait a purchase - deliberately or otherwise -  by indicating delivery is available and then refuse to provide or facilitate that contractual obligation after the contract is entered into.
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Abbey complaints dept


stardust_john
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About three months ago I put a detailed complaint into them for the way I was being treat and their manner of the way they sold their products to me.

 

They seemed to be taking it seriously and said they were concerned and sent me my cca request, but I informed them it came incomplete as in only sent signed doc about confirming no insurance required and direct debit signed mandate. No contract at all or terms and conditions which could be read, tiny tiny blurred print, unreadable.

 

Any how a while later received apology over time taken for response and told still dealing with it. I rang customer services to say happy to wait, but could they send readable cca and then was subjected to ranting rep who became abusive and personal (recorded call).

 

I decided to await response and again nowt came and then since Ive had two sorry taking so long need another four weeks etc and yet no readable cca. The last letter said if I wasnt happy I could complain to the fos about time taken.

 

I decided to stop token payment due to lack of response to wanting readable cca and be patient, thought they would get on with it if I stopped money.

 

Still no reply and all of a sudden statements have started comming again showing zero paid in for month.

 

Do they want to sort it out, or is this typical of abbey customer complaints?

Edited by stardust_john
no contract at all added
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I would complain if you haven't about the member of staff who dealt with you and was abusive(I assume you have but it is a separate issue and if they have got personal and/or sworn then a bit of compo might be worth asking for).

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FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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I havnt yet, I might just do that your bank. He was aware I was recording him and I even said he might like to let his supervisor listen to the call once finsihed at what he had said. He got personal and abusive and I said you are obviously having a bad day and shoud not answer calls to people. He was rude over me needing a correct cca. When I said even the item I did have, terms and conditions were printed blurred and micro micro and the ink was dragged down the page, he advised me to get glasses and a magnifying glass.:mad:

 

I have an eye conditon but this was simply not needed to be thrrown at me as I said no one even with good site would be able to read it, I know I asked a friend.

Edited by stardust_john
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Ok, you need to make a formal complaint on the issue and give them a transcript of the call because you have the date and time. You shouldn't be spoken to in that manner.

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Must admit he left me crying with frustration:mad:. He did swear and insisted I was just winding him up, however I will complain as he will probably speak to others in same manner if I dont. Will update. Seems nowadays to protect a person needs to become their own big brother.

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