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    • stuff and all they can do .......they are TOTALLY powerless   and you are well used to dealing with REAL bailiffs anyway looking at your history   
    • ok Finally got home!   I'll try and keep it short however we finally got to an agreeable place   Walked over to sales as there was no more servicing could do especially as the aftersales manager quite simply said they will not be footing the bill. Spoke to the salesman, updated him and he was lost for words and had to ask me where things were left -  Requested senior management to come down - both head of business and general sales manager are off for half term.  That left the buying manager - ironically the same who purchased the car in for the dealership.  He was called downstairs but in the time that he did, he must have called the aftersales manager.   Once down, everything suddenly changed -  I was told they are now 'reaching a compromise' (I assume between the two departments) and it will be put right.  The part is being ordered, is on backorder for 2-3 weeks and once in, they will fit it. This of course means I am potentially out of my 30 day exchange/1000 mile exchange however appreciate I can drag it out if it came to rejecting it.    I got the aftersales manager to put in writing the part IS being ordered and if the part does not for whatever reason fix it, I CAN exercise the exchange regardless of how many days/miles I am out. --This was CCd to the sales manager, the service advisor and the buying manager stating he is accepting/making the decision in the absence of the two other managers.   So all in one- another wasted 5 hours there + the drive up/down but we are hopefully now at a point the final issue will be either permanently fixed or it will be the deciding factor of returning the car.  The part-ex has also gone so it's not like we could even just change back for now.   The part is scheduled to arrive pretty much the week of our due date which really messes this up in terms of transport/planning however we'll cross that bridge then - for now, I need to destress the other half who really did not need this especially with what is essentially for her the baby car    Could I ask - IF it does not fix it and we decide against the exchange - can we still reject?  If we can, what happens to the part-ex thats now gone/auctioned off?   I too believe 99% it will fix it but just curious.     Also just for anyone else taking an interest, the MMI unit that is faulty is not just the navigation but everything Audi - phone, radio, cd, sd card, service indicators, settings for the various components - its all part of the MMI brain.  And so the reason this is important that it is resolved is usually with this unit, if one part fails, it's likely the entire unit will fail.      
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
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Letter from debt collectors


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Hi,

 

my wife parked in a railway car park and received a parking notice from Apcoa back on 18th May. She has received no correspondance from Apcoa at all but has now received a letter from Roxburghe Debt Collectors!

 

From reading the information on this forum, I gather that Debt Collectors cannot take action whilst a dispute is in progress, and until a settlement has been set by a court - is this correct? Or can Apcoa appoint Roxburghe as their agent to pursue the claim (rather than collect the debt)?

 

The amount of the "ticket amount due" is stated as £115, whereas on the ticket it stated £80. No explanation has been given for this increase!

 

Following guidance on this forum I propose my wife sends the following letter. Any advice / comments would be welcome!

 

 

Re: Your letter dated 6th July 2009 Reference abcde

 

Dear Mr. xyz,

 

I have received a letter from you about an alleged debt relating to an alleged parking enforcement notice on 18th May 2009. According to your letter you are acting as a debt collector under instructions from your client, Apcoa Parking Services (UK) limited.

 

I have not received a letter from your client with regards to this alleged debt and therefore have had no opportunity to respond and dispute the debt. In the circumstances please refer this matter back to your client, who should contact me directly should they wish to pursue the matter.

 

For the avoidance of doubt, if your client wishes to make such a claim from me I will absolutely deny that the amount claimed or any amount at all is due to them from me.

Yours faithfully

Edited by RJM
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You are right under OFT guidelines a DCA cannot persue a disputed debt. They are obliged to refer it back to their client. However this mob are well known.

 

Your best bet is to ignore them.

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This does not constitute legal advice and is not represented as a substitute for legal advice from an appropriately qualified person or firm.

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Hi,

 

my wife parked in a railway car park and received a parking notice from Apcoa back on 18th May. She has received no correspondance from Apcoa at all but has now received a letter from Roxburghe Debt Collectors!

 

From reading the information on this forum, I gather that Debt Collectors cannot take action whilst a dispute is in progress, and until a settlement has been set by a court - is this correct? Or can Apcoa appoint Roxburghe as their agent to pursue the claim (rather than collect the debt)?

 

The amount of the "ticket amount due" is stated as £115, whereas on the ticket it stated £80. No explanation has been given for this increase!

 

Following guidance on this forum I propose my wife sends the following letter. Any advice / comments would be welcome!

 

I DO NOT REGOGNISE ANT DEBT TO YOU

 

Re: Your letter dated 6th July 2009 Reference abcde

 

Dear Mr. xyz,

 

I have received a letter from you about an alleged debt relating to an alleged parking enforcement notice on 18th May 2009. According to your letter you are acting as a debt collector under instructions from your client, Apcoa Parking Services (UK) limited.

 

I have not received any correspondence from your client with regards to this alleged Parking Fine and therefore have had no opportunity to Verify whether the alledged incident occurred on the date in question, consequently I dispute this alledged debt. I therefore strongly suggest you refer this matter back to your client, who if they consider that a parking transgression has occured contact me directly.

 

For the avoidance of doubt, if your client wishes to make such a claim from me I will absolutely deny that the amount claimed or any amount at all is due to them from me.

 

 

Yours faithfully

 

 

just a suggestion

PGH7447

 

 

Getting There Slowly

---------

 

Advice is given freely but is in no way meant to be taken as Gospel:-)

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