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Dixons - Lost laptop.


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So, right. I've never posted anything like this on a forum before, but here goes..



I bought a refurbished laptop from Dixons for £300, which I sent away for repair after 9 months of use, about two weeks past and I phoned Dixons and I was told no one had touched my laptop, but it will be sent in for repair on the next day and I should expect to have my laptop back within a week, so another fortnight passes and still no laptop, so I phoned up Dixons and I'm told that my laptop has been lost by the courier company. Now I can phone back in a few days to see if they found it, but if they haven't I am entitled to a laptop to the same spec or better.



So, I phoned back 3-4 days later...No laptop so new laptop apparently, I was told by Dixons to go into a store (Currys) and pick up a laptop, but when I went to pickup this laptop I could only find one £100 dearer (which I cant not entitled too because of the price difference but this one was the same spec as my original) OR one £50 dearer, but not nearly upto the same standard as my original, but I'm told I need to take his laptop because that's all their offering me, even though I was PROMISED I would get a laptop to the same spec or better.


Now Dixons are ignoring me e-mails, telling me it's my own problem and I would need to talk this over with the people (currys) who gave me this awful laptop, so in short Dixons lost my laptop and gave me a sub standard one and are refusing to do anything about it.



Does anyone know what I can do?

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Hello and Welcome,


I'll move this thread to the appopriate Forum.






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Well as the laptop is refurbished the company will normally only give you the value you spent on the laptop back in order to buy another one.


This is to stop dishonest people buying a refurbished laptop cheap, damaging it in such a way as it can't be repaired and returning it for a brand new laptop of the same or better spec.


They've obviously offered you an additional £50 as a gesture of goodwill because they're in the wrong losing your laptop.


Unfortunately I have no idea how the Sale of Goods Act effects refurbished items so I'll leave that for someone else to cover.

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It doesn't make any difference if the item is refurbed or not.


You need not do anything - the fact DSG - or their courier - have lost it is not your problem. They should compensate you with a unit of equivalent specification at no cost to yourself...

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.


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