Vodafone & Debt Collector***resolved***

[seelllyfirst2]

Good Morning ,

 

This is a further complaint re Vodafone and I really do need some advice on this.I had a perfect credit rating I earn a good salary and Vodafone have damaged this.

 

In 2007 I took out a 18 month contract with Vodafone a anytime any network contract with a average bill of £50 per month with inclusive minutes paid this every month with no problem happy with the minutes etc.

 

In early 2009 I called Vodafone as I wanted to buy a Iphone and as this was only possible via O2 I wanted to ensure the best way to give them correct notice at end of contract. had only 3 months left.I got the notification time and confirmed that I would not renew the contract on expiry.

 

Soon after this I got a call from a Vodafone call centre and a salesman then went through my account (which was in excellent standing never had a debt in my life.) The salesman stated they did not wish to loose me as a customer and that they would offer me a better tarriff that would save me money I explained to him re the Iphone but this was ignored. The salesman promised me that I would see a lower bill each month to the end of the contract, this was a change of tarriff no upgrade or anything.I took the salesmans word as good faith.

 

First month bill since promised lower tarriff £100? Called to them as they nearly put me in overdraft!! Promised call back and nothing. Called agian again nothing. Messed around competely.

 

Dragged on to next month again £100+ Again taken out of account called again and wrote.Again nothing Then a bill for 250!!! which did put me in overdraft but fortunately the bank called me as surprised.Following the bank checking the previous payments they thankfully stopped the payment and repayed my account.This reversal is documented in my bank statements fortunately.

 

Here is the crunch I have written numerous letters to Vodafone about this including the last ones recorded delivery. Yet I have not had a reply.Only letters from them demanding payment. I have written to them giving copies of the previous documentation all ignored. I made a formal dispute claim in the letters.

 

I have now learnt that Vodafone have defaulted me! , I have found this out following my application for a mortgage!! I have probably lost the mortgage over this as the Mortgage company can only go on the default details supplied by the CRAs. Vodafone have damaged my Credit rating with out even notifying me. Final straw I have now received a letter from a Debt Collection Agency re Vodafone. Vodafone have ignored me completely ignored all my calls and letters (Fortunately sent recorded) and the debt has risen by £50.00

 

I am sorry to make this a long drawn out event but has anyone had this happen to them. I have never missed a payment with Vodaphone or any other network , happy to pay a bill but want them to look at the account and explain the dramatic rise.But nothing at all from then the Default and DRA.

 

Thanks for any help as the damage to my Credit Rating is devastating and their lack of customer service terrible.

[Lee Vodafone Company Rep]

Hi seelllyfirst2,

 

Although, I'm surprised to hear that you've haven't received a reply to your letters I am keen to see what we can do to this resolved.

 

Could you send us an email using the 'Contact us' form on the Vodafone website with your details? When sending the email you'll need to state 'FAO Web Relations Team' in the subject bar and within the body of the email include the URL from this thread together with the code FIT135.

 

Once we#ve received this we'll get back to you as quickly as possible.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

[seelllyfirst2]

Thank you Lee for your reply. I will welcome any help in settling this issue especially following having no replies to my letters and phone calls.So can you excuse my being wary as I am still upset over this.

 

I notice that this is your first post on the site.

 

Could you please PM me your direct contact details at Vodafone and I will email and post the letters direct to you.

 

Best regards

[Lee Vodafone Company Rep]

Hi seelllyfirst2,

 

I can appreciate your wariness and would like to reassure you that I do work for Vodafone.

 

As requested, I've PM'd you some further details through which you can contact me by.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

Edited July 13, 2009 by Lee_Vodafone

[MARTIN3030]

Welcome to the site Lee.

CAG encourages everyone to post freely so that it benefits and creates learning for all.

If you are able to answer and deal with legitimate complaints then you are more than welcome to do so.

 

Seelllyfirst 2 we hope that you will keep this thread updated,and include here the details or conclusions of any resolution as a result of LEE Vodafones offers to assist.

 

This extends also to anyone else who takes up LEE Vodafones invitation.

[seelllyfirst2]

Hi Martin 3030 and Thanks Lee Vodafone,

 

Over the weekend we have written to the CRA (As they have threatened with summary date of 17th of July 2009) who have applied a further £50.00 to the disputed account.We have supplied copies of the letters sent to Vodafone and following your PM I will copy these to you.

 

Hopefully now someone at Vodafone will realise that here is a genuine loyal customer and a acknowledgement such as yours could have saved much grief.

 

Thanks also Martin3030 and I will keep you updated as to the settlement of this matter.

[MARTIN3030]

Well done.

As a Vodafone (PAYG) user myself for more than 10 years,

It will be interesting to see a result.

[Lee Vodafone Company Rep]

Hi Martin and thanks for the welcome.

 

I'm certainly keen to see what can be done to resolve seelllyfirst's problems and if any of your other members have concerns about their accounts then they are free to email the Web Relations Team using the instructions posted above.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

[seelllyfirst2]

Lee_Vodafone

Thanks for your PM I could not get details over to you yesterday as my mother had strange call from the DCA!! acting for Vodafone? Trying to get information and address etc for me!!!. Following this and conversation with Solicitor and friend in the Telecoms Industry we have been advised to send a further set of ( Recorded delivery )copies of all the documents etc to the Customer Services Director at Vodafone along with the previous set sent to the DCA.

 

Once again Thank you for your offer to help us and the other members of the forum.i will email you if we do not get a reply .

 

Best regards

[Lee Vodafone Company Rep]

Hi seelllyfirst2,

 

Thanks for coming back to me.

 

As you're now being contacted by an DCA I can't stress enough the importance of being able to access your account in order to investigate this further.

 

While I wouldn't desuade you from sending in further correspondence could you also email me a copy of it, as well as the other letters you've mentioned, so that I can get things moving forward for you.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

Edited July 15, 2009 by Lee_Vodafone

[seelllyfirst2]

Good Morning Lee _Vodafone ,

 

Thanks for your reply , the paperwork has gone off Recorded delivery on the advice given by our family solicitor and so we await the reply. Hopefully this will bring a end to this matter.

 

I will forward copies to you if we do not get a reply from the Director.

 

Best regards

[fredbassett]

Hi,

 

You've had an offer of help from someone who works at Vodafone, therefore it would be sensible to take up that offer. I agree with sending the info by recorded delivery but there is no harm in getting the info to Lee_Vodafone as he will then be able to deal with your query immediately for you rather than wait on the recorded delivery letter to get to Vodafone.

[MARTIN3030]

Yes I agree.

[Lee Vodafone Company Rep]

Hi seelllyfirst2,

 

Could you let me know as soon as you're contacted by in reply to your letter to reassure me that this's being dealt with?

 

If you don't get a reply to your letter within seven days of it being signed for could you email everything to me as I really do think this needs investigating as quickly as possible.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

[seelllyfirst2]

Hi

 

Just to keep you updated I have been informed today at 4pm by my building society that I have been turned down for the mortgage on my flat.Reason problem with Credit scoring.Outcome without removal of Default 6 months wait to reapply!!

 

They went further to confirm that it was a decision based solely on my credit scoring alone!! Happy with my salary and everything else however a default has shown up on the credit file.Can you understand my frustration over this I have never been refused credit ever and crucially to underline my previous credit history I had no trouble taking out my new Iphone contract on the expiry of the Vodaphone contract May 2009. I informed them that I would not renew the contract on its completion due to the tarriff error and the fact that I wanted a Iphone and they could not supply me 1 on contract!!.

 

So the Default notice fhas caused this whole problem.

 

Both myself and Solicitor were correct as you would not have been in a position to reverse the Default in time to undo the damage.

 

My experience of the many companies that have extended credit to me is that they do value their customers and do help. In this instance I asked a large corporation to help a customer and rather than answer my phonecalls and letters they defaulted me!

 

Hope now that the other Caggers will understand my frustration I have taken on board your comments however the legal advice was to go direct (Recorded Mail) to the issuer of the default notice a UK Customer Service Director. Web based mail which could be handled worldwide is not easily delivery proven.As my guy said you could be dealing with a Asian Call centre/web presence.My apologies to Lee_ but when asked for a UK address and contact details to forward the documents these were not forthcoming which was strange.

[MARTIN3030]

Hopefully it can be sorted.

Lenders are obligated to give you details of what they have taken into account in any refusals-including the credit reference agencies they have used for their checks.

The search will no doubt show on your files.

You should know that you can re-apply without penalty if any defaults that were entered incorrectly are subsequently removed.

[seelllyfirst2]

Thanks Martin ,

 

I hope that we will hve better news early next week , bit frustrated Friday but something positive seems to have happened as th DCA have stopped the calls to my mum as requested.

 

Anyway I will let you know

 

Best regards

[Lee Vodafone Company Rep]

Good morning seelllyfirst2,

 

Having read your update it's increasingly clear to me how urgent it is for this to be investigated quickly and I sincerely hope that you get a speedy reply to your most recent letter so that this can move forward.

 

I would also like to reassure you that I am based in the UK and would've acknowledged receipt of your email within a few minutes and then got on with investigating this.

 

As I mentioned on Friday should you not get a reply within seven days of your letter being signed for I'd be grateful if you would forward it to me.

 

Thanks and I look forward to your update later in the week.

 

Lee

 

Web Relations Team

 

Vodafone UK

Edited July 20, 2009 by Lee_Vodafone

[seelllyfirst2]

Good Morning Lee_vodafone

 

Thanks for your reply appreciate your offer to help but the direct approach seems to be having a affect, I have had a response from the DCA which seems positive. I will be away for the next week or so but will be checking regularly email and site (Iphone excellent) I hope that Vodafone will have the same positive response and this matter cleared up payment made if needed and let me get on with my life.

 

Best regards

[Lee Vodafone Company Rep]

Hi seelllyfirst2,

 

Thanks for the update and I look forward to hearing more news once your letter has been replied to you by us.

 

All the best.

 

Lee

 

Web Relations Team

 

Vodafone UK

[fredbassett]

You state that there is urgency to the situation because of a mortgage, you have been offered support by someone at Vodafone based in the UK, yet you are still choosing to ignore that offer of help and go a long winded way of trying to get this issue resolved.

[seelllyfirst2]

Good evening ,

 

I arrive back in UK tomorrow the 29th and this is the date that I expect a reply to my letters and notices. We have had a positive response from the DCA but we have not received a reply from the company deadline 29th of July 2009. I do not intend to further criticise until back home

 

Best regards

[MARTIN3030]

Ok understood.

Have a safe trip.

[seelllyfirst2]

Hi Martin ,

 

I have received a reply from timdrew to my email , this post seems to have dissappeared , can you advise,

 

Best regards

[MARTIN3030]

Sorry dont understand-are you saying you posted it up here ?