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EYEBALLS01

Recording ESA interview

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Hi I have an ESA interview next week with Atos and was wondering if there is anything to stop me audio taping it?.


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Anyone?


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My mobile is a sony erricson and it has a facitlity under entertainment to opt for sound record. I can pop it in my pocket then and it as long as careful where 'microphone bit' is lying right way, it does its job. I would think there would be no harm in 'accidently' pressing it before you went in discretly.

 

I think you can ask officialy for a copy, but your own is best;)

 

If I am talking poop someone will put me right:eek:But thats what I would do.

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Thanks SJ my wife has the Nokia 5800 which we tried out and it records for an hour so I`ll do that but if possible I would like them to know I`m recording it


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Received from Atos Healthcare this morning!

 

Atos Healthcare has clear guidance agreed with the Department for Work

and Pensions (DWP) on audio taping and video taping a medical

examination. This is designed to ensure that a consistent approach is

taken to all such requests and is designed to safeguard the interests of

both the customer and the HCP(health care professional).

The DWP never requires that a medical assessment for the purpose of

advising on entitlement to state sickness or disability benefits be

recorded on audio or videotape.

Any request can only be agreed with the prior consent of the HCP, and

then only if stringent safeguards are in place to ensure that the

recording is complete, accurate and that the facility is available for

simultaneous copies to be made available to all parties present. The

recording must be made by a professional operator, on equipment of a

high standard, properly calibrated by a qualified engineer immediately

prior to the recording being made. The equipment must have facility for

reproduction so that a copy of the tape can be retained by all parties.

The cost of the making the arrangements rests with the customer, as

recording is not a requirement of the DWP.

If Atos Healthcare is unable to grant a request for recording we will

offer you an opportunity to rearrange your appointment so you can

arrange for the examination to take place with a chaperone or other

witness.

 

If you wish to record the examination, taking the requirements above

into consideration, please contact the examination centre that your

husband is due to attend, and enquire whether the examining HCP is

willing to have the assessment recorded.

 

with regards,

 

Customer Relations


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DO NOT TELL THEM YOU ARE

RECORDING THE EXAMINATION UNDER ANY CIRCUMSTANCES

Unless you are actually complying with their over the top rules about pro-calibration, twin deck machines etc.

 

If you try to use your own tape recorder, and do not comply with their rules then if you tell them your going to record the medical they will stop the medical, and your benefits can be stopped.

 

If you are going to record secretly, do it just that way - SECRETLY - you are within your rights to do so, just DONT TELL THEM...

 

 


Note - all posts are my opinion only, and no action should be taken on any advice given without consulting independant advice from a suitably qaulified advisor.

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What bullpoo. What they are saying is 'we will be telling lies and don't want you to have a copy of those lies'.

When you have a police interview, they have professional equipment, but no engineer come in and does a calibration and the interviewer is not a professional sound engineer.

This is all said to put you off. Yes I agree that a twin and simultaneous recording should be made so they are identical, and each can be given a copy, but that's all.

 

Any secret recording can be for your use only.

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I agree with coniff, the pupose of me recording one would be for personal use as I have neurological and mental problems, which affect memory, if they were not as sympahthetic and judged me differently than entitled for my conditions, I would refer to it for record of transcript.

 

Now they would only have something to fear from that if they treat me for instance with no medical sympathy or as does happen as a number to force into work prematurely.

 

After all what do they need to hide, they are treating everyone the same as trained, surely?? it would only be a worry to them if the case of he said she said turned out to be in our favour.:grin: Then somebody would be in trouble and it wouldnt be us.

 

Just to add for less stress, I wouldnt tell them I was doing it, they would prob be paranoid then.

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...

Just to add for less stress, I wouldnt tell them I was doing it, they would prob be paranoid then.

 

If you did tell them you were doing it, they would not need to get paranoid, they would simply do as their training dictates, and NOT conduct the examination.


Note - all posts are my opinion only, and no action should be taken on any advice given without consulting independant advice from a suitably qaulified advisor.

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Stacked against the public then as usual. I was supposed to have my interview last Wednesday 15th. I sent them a recent 28 page Medical Report from a Harley Street Consultant fully detailing my problem and prognosis.

I sent it Royal Mail Next Day Tracker on the 7th and it was confirmed as delivered to them on the 8th.

My wife phoned them on Tuesday 14th to make sure the medical adviser had it and would have read it and they denied all knowledge!!After being passed around 4 times and speaking to the medical centre I was attending with no luck Atos finally revealed that they are a week behind with opening their post!!!!!!

Mickey Mouse or what. Envelope was plastered URGENT and it cost me £2.80 at the library to photocopy it and £5.40 to post it plus I don`t go out in public unless really important and I decided this was!

They agreed that the interview should be rearranged with no fault on my part and that they would look for the report. I received a new appointment (28th) and my wife phoned them back to confirm they`d found the report. After a lot of umming and Arring they said they had. Wife wasn`t too confident though!

Anyway I`ll go to their interview with my mate who will take notes and my copy of the report.

Also I asked if they had a lift or was the interview on ground level. They said no to both but after much debate agreed to open a ground floor office!

Also asked about disabled psrking. None but multi storey! Hpefully Blue Badge will find me somewhere.

I`ll keep you posted people!!!!!


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If your going in a wheelchair eyeballs, it might be a good idea to check on the access and how easy it is. Any faults or difficulties and you can start the complaints ball rolling.

 

They are quick enough to jump onto shops etc; some of who can't make access without spending thousands they haven't got.

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Connif

Thanks for that but cannot even sit in wheelchair as too painful. Should be interesting as I normally lie down or have to stand with a stick.

I think I`m turning into an Aborigine as I find it easier just to stand on my left leg!


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I'm not going to make any comment about secretly recording people as they go about their lawful business, but I would like to make a point about mail sent to the DWP/ATOS.

 

Such mail is generally handled by a secure processing facility, and that's why it can take longer than normal to reach its intended recipient. If sent by a service like Special or Recorded Delivery, the date it was signed for will be the date it was received at the secure depot, not the date it landed on the desk of whoever is responsible for dealing with it. Typically, these depots will handle mail for many different offices.

 

This is done because there have been cases of government employees opening letters containing bombs (real or fake), suspicious white powders and the like.

 

So by all means used "signed for" services like Recorded Delivery, but don't assume it will speed things up. What it does do, though, is provide some evidence if an important document gets lost.


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I just want to see some evidence that they are acting in interest of us, rather than just processing numbers for profit.

 

You only have to listen to local radio and hear how many genuine people are feeling mistret by atos.

 

They give out less points that entitled when replying to questions and I personally would record my response to their questions to aid appeals.

 

I dont think they are there for us, more a case of looking at how can we prematurely put people back to work who cant physically do it, to make them, look good to the govt.

 

Sorry if thats against the rules, by I protect myself, Ive had to learn not to trust people, niavity got me into trouble trusting toooooo many people. You are perfectly entitled to state atos rules as I am to ignore them.

Edited by stardust_john

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I can't really comment on ATOS.

 

There are genuine political issues involved, I suspect. After all, many people who have problems with ATOS or the DWP would also have problems with those much-demonised "scroungers", "cheats" and "layabouts" receiving unjustified handouts of taxpayers' money. So the issue becomes, well, where the line should be drawn.

 

Any system that is too restrictive will deny benefits to people in genuine need; any system that is too lax will be open to abuse. It seems a balance is very difficult to find, but I wouldn't assume intentional malice. A long term answer to this "Catch 22" situation really needs to come from our elected representatives.


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Its more a matter of self protection, so what has happened to others does not happen to me.

 

I have concerns how in some cases it seems atos seem to know better than hospital consultants. These cases end in appeal and often in favour of the genuine claimant.

 

I just couldnt cope with the stress of he said she said, so feel the need to be prepared. It shouldnt offend any atos personal as long as they reported responses to asked questions correctly. If not then their guts be garters and thats what they are afraid of being recorded. Tough.

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The trouble is antone a lot of working people automatically class all dwp claimants as 'scroungers' you just have to read the papers to see that. It becomes a genuine fight for those in need to have to prove themselves as otherwise, hey we feel guilty enough, when we shouldnt, when it should be obvious as it is to welfare rights that we are claiming what entitled. Atos are not in the game of helping the cases I have read about, why is it becomming more prominent in the news, they are forcing ill people off their correct benefits.

 

So I would secretly record untill they do it automatically as they do in fraud cases, I am sure if offered most claimants would accept a copy for record.:D

 

ps. To aid those in wheelchairs or house bound, why not conduct these interviews in the claimants home. Surely we would feel more at ease then.

Edited by stardust_john

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I believe that they will have a quota or service level agreement with the DWP. They would have had to put in a very competitive tender to get this contract.

I was lucky with this Consultant because I was able to see him privately as part of my RTA claim. He is actually a Prof who has worked in war torn countries and if `googled` is well documented.

He took over 3 hours in 2 sittings to come to a decision about me and only told me right at the end that he knew I was genuine.

I would have thought that given this the health care Dr would have taken this as guidance to avoid embarrassment.

Let`s see how we go then!!


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Thanks mate


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ps. To aid those in wheelchairs or house bound, why not conduct these interviews in the claimants home. Surely we would feel more at ease then.

 

You can ask for a home medical, not sure of the exact circumstances they will grant one, but they do conduct home medicals for some people.

 

I'm not going to make any comment about secretly recording people as they go about their lawful business

 

The problem is, many people have experience of ATOS staff going about 'unlawful' business - hence the need to secretly record for some people.

 

Others have read or heard many of the reports of how ATOS operate, and again, in the interests of public interest and self protection would wish to protect themselves and expose the wrongdoing with a recording.

 

If the doc/nurse/therapist is going about their business lawfully then the recording is of no worry to anyone...


Note - all posts are my opinion only, and no action should be taken on any advice given without consulting independant advice from a suitably qaulified advisor.

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Asked for home visit but was basically told I had to be dying to get it!!

I thought it a bit risky to refuse to go through ill health as I thought I ma lose my ESA

Strange then that I was assessed at home for DLA and got high mobility low care!


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The problem is, many people have experience of ATOS staff going about 'unlawful' business - hence the need to secretly record for some people.

 

 

That's a serious accusation. I'm not saying it's wrong or right (as I already said, I can't comment on ATOS, though I suppose I can make it clear that I do not work for them), but if you're accusing their staff of lawbreaking, you need to be sure that your evidence amounts to more than "we disagree over the outcome of a PCA/WCA".

 

And if the recording is not professionally made, who's to say it hasn't been altered by either party? If all you want is a personal record, take notes - just like they do. Or would it be OK if they secretly recorded you without your knowledge or consent? That wouldn't be OK with me - even if I had nothing to hide, it would be a gross invasion of my privacy.


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I don't think that is leveled just a ATOS, there is a deep mistrust of 'all' authoritive bodies, especially those in Westminster.

 

I know for fact that things have been said on phones by those in authority only to be denied later when questioned about what was said.

A paper copy can also be altered, but even though a non-announced recording is not permissable in evidence, it gives the person who did the recording the proof that they say one thing and mean another, and piece of mind to take things further.

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The trouble is antone a lot of working people automatically class all dwp claimants as 'scroungers' you just have to read the papers to see that. It becomes a genuine fight for those in need to have to prove themselves as otherwise, hey we feel guilty enough, when we shouldnt, when it should be obvious as it is to welfare rights that we are claiming what entitled. Atos are not in the game of helping the cases I have read about, why is it becomming more prominent in the news, they are forcing ill people off their correct benefits.

 

So I would secretly record untill they do it automatically as they do in fraud cases, I am sure if offered most claimants would accept a copy for record.:D

 

ps. To aid those in wheelchairs or house bound, why not conduct these interviews in the claimants home. Surely we would feel more at ease then.

 

Yeah, but a lot of claimants class any other DWP claimants as "scroungers", etc. In other words, it's not only working people who express this contempt. And this was my point. "I'm genuinely ill, but you keep giving all your money to those Polish people who just came here to claim benefits." Not true, but let's not pretend it's only working people who think such nonsense.

 

Of course most people who claim ESA, IB etc are not "scroungers". But I wouldn't let the tabloids hear me say that. This is what I was getting at. The system can be restrictive, or it can be liberal. Personally, I go with liberal, because I'd rather accidentally give money to "scroungers" than fail to give money to those in genuine need. But, as I said, these really are political decisions. In the end, DWP operates within laws set up by the people we elected.

 

As to secret recording, I can sympathise. But how are you going to prove the veracity of your recording? How could you ever prove that the voices on the recording are actually the voices of those involved? How could you ever prove that the recording was not altered to your advantage? Without an audit trail, how could you even prove that the recording wasn't made three months earlier by a couple of actors?


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