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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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Help needed-Metropolitan and Lloyds


DDWales
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Morning all. Any advice very much appreciated.

 

Ive been paying back two overdrafts (so cant CCA ethier :().

Both are by DD-one to Lloyds directly and Metropolitan (passed on by HSBC)

-both on a one payment a month basis and all add up to £135 a month.

 

I have recently finished my job and will be starting a new post in September so money is very tight at the minute until then.

 

Phoned Metro (i know i shouldnt have bothered but nothing ventured...).

 

they obviously werent interested and stated that i could make a token payment and then what ever the shortfall would be would then be added to the following month which would almost double the amount :eek:.

 

I expected the same from Lloyds so didnt phonethem :

(. Any ideas? The amounts will be taken out of my account on the 20th so need to resolve quickly as i cannot afford this.

 

Cheers!

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Offer them what you can afford if they wont play ball then stop the payments or just pay what you can. MCS are not very nice so I am not suprised at their response.

 

if these are overdrafts are there any charges you can reclaim?

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Offer them what you can afford if they wont play ball then stop the payments or just pay what you can. MCS are not very nice so I am not suprised at their response.

 

if these are overdrafts are there any charges you can reclaim?

 

Cheers PGH7447! MCS are lovely arent they!!! I have no money to offer at the moment until payday on the 20th-things are that bad at the minute. I obviously dont want to wait until then though before cancelling as the cash will go out anyhow. Shall i cancel my DDs now then phone them on the day and make an offer then?

 

The other thing i need to know is that if i do this what will be thier next step? They will probably want the money in full, increase the payments threaten court etc? Just want to get a clearer picture.

 

I will be going down the bank charges route with them as i know theres charges (from memory)but cannot afford the £10 to SAR them at the minute though.

Thanks again

Edited by DDWales
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Make a token payment of £1 if you can. You must cancel all the DDs and standing orders otherwise you'll be slammed for penalty charges.

 

They'll moan for a couple of months, but hopefully you'll be earning before they can do anything serious. ;)

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Thank you. Will phone them and do that. What happens if they wont accept the £1 i offer though?

 

It would be wise to open a 'parachute' a/c with an unrelated bank because they will more than likely offset from one a/c to another & if you have benefits being paid into it things could become very difficult.

 

Not sure i understand. Sorry its a stressful day today:eek: I have another account but with the same bank-Halifax. One account for the DDs (the one mentioned) and another for my pay (although theres nothing in that ethier!). When paid, i allocate amounts to the DD account to cover things. Its worked well until now. Is that the sort of thing you mean?

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A parachute account is simply a separate bank account you use, so if you bank with Halifax then open a 'parachute' account with Lloyd's.

 

That way then when your money goes into the new account, Halifax can't swallow it up and leave you with buttons to eat off for a month!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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They will accept the £1, cause that is money to them,

 

A parachute account is a bank account in a different bank to these overdrafts, so that they cant "creep" into your account and take the money to "Offset" the debt, which is what they do.

 

So before the 20 cancel your DD's to these firms, open another bank account and get paid into that, then you control where the money goes

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Just another question. I was thinking-could i change my DDs to say £5 instead of the amount that they (Lloyds and Metro) originally would take? The logic being that i wont have to speak to Lloyds and Metropolitan over the phone to offer a token amount or go through the process of cancelling the DDs?

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Thank you. Just checked. The Lloyds one is S/O :oops:so alright to change to £5?.. looks like i'll just have to cancel the other DD? Never knew they could take what they wanted by DD though! :eek:

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  • 3 weeks later...

To update. Lloyds S/O changed to £5. Havent heard anything from them as yet...:rolleyes:

 

Now for the next step...

Cancelled the DD with Metro. They have started the calls though so need to get the ball rolling. As its still with HSBC (Metro thier in- house collections?) i guess i can pay into the account by hand so to speak? At least then im putting something in regardless so they cant argue the toss? (even though im sure they will!). Shall i then write to them as suggested above offering £5 a month and take it from there? Im sure i'll get a negative response but worth a go to start with?

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Dear Sirs

 

I am writing in relation to the quantity and frequency of telephone calls that I have received from your company, which I deem to be personally harassing.

 

I now require all further correspondence from your company to be made in writing only.

 

I am of the view that your continued harassment of me by telephone puts you in breach of Section 40 of the Administration of Justice Act 1970, and the Protection from Harassment Act 1997.

 

If you continue to harass me by telephone, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine.

 

Be advised that any further telephone calls from your company will be recorded. (**Even if you don‘t yet have recording equipment!!**)

 

 

Yours faithfully,

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Cheers Mr T. This will be winging its way shortly. Need to address the other points in the last post though too (although this will be a great start). Just trying to get an angle on things. I dont mind paying them back whatsoever- just not the £80 a month they were getting. Cant afford it at present :sad:

Read a few of the other threads and believe i am right in stating that i can SAR them (i know there will be charges!), start the reclaiming process, and then place the account in dispute over these charges?

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